Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
Perfect basic fridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge at an amazing price point! Exactly what i needed :)
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're thrilled to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is exactly what you needed and that you find it perfect at an amazing price point. Your satisfaction means a lot to us.
- Shiela | Insignia Support
Delivery and Installation Services are Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was supposed to include hook up to a water line, but the installers refused to do that. They left the fridge in the dining room area and only added the handles. I asked them to switch the door direction, and they refused. In short, there is no installation, you need to hire a competent person independently or do it yourself.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience and frustration caused by the installation service. Your feedback is important to us, and we will use it to improve our services and ensure better customer satisfaction in the future.
- Carl | Insignia Products
Garage Rerigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What we needed to replace the old back up refrigerator.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi StephenC,
Thank you for your review! We're glad to hear that our Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator was just what you needed to replace your old backup refrigerator. Your feedback is important to us, and we're happy our product met your needs. Patricia | Insignia Support
floridan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice fridge, would like one more shelf. it only had two.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, MargeryW! We're glad to hear you like the fridge. We'll take note of your suggestion for an additional shelf.
- Shiela | Insignia Support
Have delivery guys plug it in and put on handles.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On top of the delivery charge and haul away fee, I guess you have to pay a $60 installation fee for the delivery guys to plug it in and put the handles on. Seems a bit excessive, but they left without doing either.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for the heads-up, DanM. That’s definitely frustrating—installation expectations should be clearer. Hopefully, everything’s running smoothly now!
— Shiela | Insignia Support
Great product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love this refrigerators , we but them all the time for our rental properties
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're thrilled to hear that you love the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator and that it has been a reliable choice for your rental properties. Your continued trust in our product means a lot to us! If you have any further comments or need assistance, feel free to reach out. |Angelica| Insignia Products|
Great fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the new apartment! Only comment is that if you wan the ice maker, it CANNOT be added later. The inside set up is different. The original sales guys was wrong. Get it from the beginning if you think you want it. Later is a no go.
I would recommend this to a friendQuality/Design good .recommend it to customers.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance has generated alot of attention during the holiday has great storage space. bottom refrigerator/ freezer top storage made my holiday storage of food much easier Absolutely love it
I would recommend this to a friendInsignia 18 c.f. top freezer fridge.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well designed on the inside. Really like the setup. Purchased for a garage/backup fridge, we are not disappointed.
I would recommend this to a friendSuper Nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a straight forward refrigerator. The interior is well thought out as expected. There are many was to configure the door compartments and the shelves are easily adjustable. Hopefully it stands the test of time.
I would recommend this to a friendGood quality for good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality for price. Roomy interior and freezer has two shelves.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're delighted to hear that you find our product to be of great quality and appreciate the spacious interior and freezer shelves. Your satisfaction is important to us!
- Carl | Insignia Products
Hassle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a 2 weeks after purchase, it began making loud noises from the back that can be heard across the apartment through closed doors.
No, I would not recommend this to a friendgood
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working Good so Far but once in a while hear lot of freezing noise which scares
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We’re glad to hear that it’s working well for you so far!
Regarding the freezing noise you mentioned, occasional sounds can be common as the refrigerator operates, especially during the cooling cycle. However, if the noise becomes disruptive or frequent, it might be worth checking a few things:
1. Placement: Ensure that the refrigerator is level and not in direct contact with any surrounding objects.
2. Frost Build-Up: Inspect the freezer for any excessive frost build-up, which can sometimes cause unusual noises.
3. Vibration: Make sure the refrigerator is on a stable surface to minimize vibrations.
If the noise continues or if you have any concerns, please feel free to reach out to us for further assistance. We’re here to help ensure you have the best experience with your Insignia product.
Thank you for choosing Insignia!
Cool Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. It built solid, and cools very well. Pleasantly surprised with Insigna Brand because 1st time purchase.
I would recommend this to a friendMy fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually chsnged order to the 14 cubic ft and i really like it
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you are happy with your decision to switch to the 14 cubic ft model and that it meets your needs. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
A BETTER BASIC REFRIDGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just have to get used to the configuration of the refrigerator
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're glad to hear that you're finding the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator to be a good basic option. We understand that getting used to a new refrigerator configuration can take some time. If you have any questions or need tips on organizing your new fridge, feel free to reach out. We're here to help!
- Shiela | Insignia Support
Insignia refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator at an excellent price. Delivery and set up was clean and professional.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator. Fits perfect in our garage.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your excellent review, BrianE! We're delighted to hear that our 18 Cu. Ft. Top-Freezer Refrigerator fits perfectly in your garage and meets your needs. Your satisfaction is our top priority. If you have any questions or need further assistance, please don't hesitate to reach out. Patricia | Insignia Support
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product at a Excellent price very happy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're thrilled to hear that you're very happy with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. It's wonderful to know that you find it to be an excellent product at an excellent price. We appreciate your support and hope you continue to enjoy your new fridge! |Angelica| Insignia Products|
Owner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was shipped without screws for the handle . After 3 weeks they finally sent the missing screws.
I would recommend this to a friend