Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
Excellent service
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Fast and excellent. Very quick and easy. I will buy again in BEST BUY
I would recommend this to a friendGood value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and the delivery crew were fast friendly
I would recommend this to a friendX Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice refrigerator,It has a nice freezer on the top,works real good,glad I bought it from you,Thank you for nice delivery,
I would recommend this to a friendMy new refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase. Is just what I expected. Friendly people.
I would recommend this to a friendDaycare provider
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, very pacient and profesional staff ready to help in showing and answering any question or concerms.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery person was rude and did not want to take the old refrigerator although it was paid for!
I would recommend this to a friendFreezer does not have a light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for a secondary refrigerator. Disappointed that it did not have a light on the freezer considering it is in a darker area.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Appreciate the feedback! Great to hear it’s working as a secondary fridge—totally get how a freezer light would’ve been helpful in a darker spot.
— Shiela | Insignia Support
White refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did have a dent but I did have a choice of exchanging for another or get a discount
I would recommend this to a friendGreat fridge for a budget
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Keeps food fresh. Have had it for a month now. No complaints
I would recommend this to a friendInsignia refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was exactly what I was looking for, basic functions, simplistic and easy care!
I would recommend this to a friendReal person telling the truth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went in applied got approved got it delivered now I have a working fridge thanks to Best buy
I would recommend this to a friend- Pros mentioned:Overall performance
Insignia Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks like a refrigerator, it cools like a refrigerator , it is a refrigerator
I would recommend this to a friend Trash
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every now and then it just stops refrigerating. My roommate bought one and I kind of saw that but they were cheap so I bought one when I moved out too. I’ve had mine for 10 months and I just got home from work at midnight to an entire fridge of warm food. Like, not even condensating. The fridge has been not cooling for so long that everything is room temperature. And this time I don’t even think it’s going to turn back on. Even if it does, it cost me an entire fridge full of food. I looked on Reddit and not only does this happen all the time, but Best Buy won’t even do anything about it. I’ve been an avid Best Buy customer for 27 years and this is enough to make me never even think about going there again. And there’s no way this ever gets posted so if the Best Buy employee reading this wants to rectify, I’m willing to listen but tomorrow I’m filing reports with the better business bureau, consumer reports, and anyone else I can find who will listen. Companies that rip people off like this have no business existing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the issues you've encountered with your refrigerator. We understand how frustrating it is to deal with a malfunctioning appliance, especially when it leads to spoiled food. Your feedback is important to us, and we are committed to addressing these concerns. We appreciate your loyalty as a Best Buy customer and regret that this situation has caused you to reconsider your relationship with us. Keith | Insignia Support
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Needed a new one since we were having problems with the old one.
I would recommend this to a friendPerfect for a small apartment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, delivery and removal was professional
I would recommend this to a friendCool buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice extra storage space. Now i can buy groceries for two weeks. :)
I would recommend this to a friendHappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with product and service aa well. Whole transition was smooth.
I would recommend this to a friendUnbearable Humming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I understand that it is normal for slight buzzing/humming noises while refrigerators are running, but this particular fridge is so much louder than anything I've used in the past. Loud enough where the hum isn't even drowned out while playing TV/music in the adjacent living room. If you saw the <$500 sale price and thought it's too good to be true... believe me, it ain't.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your honest experience. We understand how important it is for appliances to operate quietly, especially in shared living spaces. While some level of humming is expected, we’re sorry to hear that the noise level from your refrigerator has been disruptive. Your feedback is valuable and helps us identify areas where we can improve. We're glad to know you found the pricing appealing, and we appreciate you giving Insignia a try.
Keith | Insignia Support
Excellent value of money spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia a good brand with all basic features. Nobody can beat the price. I really love my purchase.
I would recommend this to a friendMy refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator info space easy to reach shelves
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia refrigerator! It's great to hear that you find the shelves easy to reach and the information space helpful. If you have any other comments or questions, feel free to let us know. Enjoy your new refrigerator! - James | Insignia Support |
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285