Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$449.99
Save $250
The comparable value is $699.99

Customer reviews

Rating 4.5 out of 5 stars with 2003 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,003 reviews
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great price for a great fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge. It has lots of room. The freezer is huge. The price was right. I just couldn't believe it when we got it home and actually saw the size and the decent price we paid. Cant believe we found such a great deal. I highly recommend this fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Temperature control

    Rated 5 out of 5 stars

    Fantastic refrigerator

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic refrigerator. Runs quiet, refrigerator stays cool freezer keeps everything frozen. Nice sleek clean design. Outstanding service from Best Buy.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We are thrilled to hear that you are enjoying your refrigerator and that it is meeting your expectations in terms of performance and design. We take pride in providing outstanding customer service at Best Buy and are glad to hear that your experience was nothing short of excellent. If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for choosing Best Buy! Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693 BBY-ExBrand_Insignia

  • Pros mentioned:
    Noise level, Temperature control

    Rated 4 out of 5 stars

    Sweet little fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice fridge, runs very quietly, I can not hear it at all. Temperature is consistent. Nice clean look, a good value at the price.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size, Temperature control

    Rated 5 out of 5 stars

    Great little Fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Fridge was a life-saver at our office. We replaced a smaller fridge that was apartment sized with this one. It keeps the drinks and food cold and the freezer on top allows everyone to bring in frozen lunches and cuts down on cost.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance
    Cons mentioned:
    Freezer performance

    Rated 4 out of 5 stars

    Solid fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious fridge , does the job keeping things cold . Freezer doesnt not come with a light .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works amazing after two moves and three years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this fridge in 2020 as a garage refrigerator. Its held our surplus and prepared food, drinks, and produce. Its a champ. Has gone through two moves and held wonderfully. Always cold. Compressor makes a little noise but I dont mind its in the garage. Best $500 ive ever spent!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quet, effective, and convenient refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Easy to assemble handles and to start it 2. There were no issues due to power down for a few hours - it continued working just fine 3. The light inside is good; it helps to see everything 4. The temperature is consistent, all products are refrigerated well withoiut freezing 5. Freezer makes ice pretty fast; other items are frozen good 6. Doars are easy to open and close, and there is enough space to put somethng in the door 7. There are no spots seen after touching the door with fingers 8. It is quiet, no noise produced when changing the mode in the cycle 9. Using this refrigerator in the garage. It was easy to find place, and even when it is really hot, refrigerating and freezing are not affected, working just fine 10. The price was good, cheaper than many other models, so it's affordable

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Temperature control

    Rated 5 out of 5 stars

    Does what is says on the tin

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Inexpensive - Cools and freezes acceptably (40 F and –7 F respectively at 80 F ambient). - There did not seem to be a difference between the "Recommended" and "Coldest" settings. (Only one experiment conducted.) - Runs quietly except for the occasional coolant whining during significant temperature transitions. - Doors seal tightly - Handles!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drawers are easy to remove. Perfect size for what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Marti

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Refigerator - Cools and freezes quickly and I cannot tell if the compressor is running - its so quiet - the sales staff at the Valparaiso, Indiana store could not be better - Thank You!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great exactly what I needed. Fits perfectly on my back porch gives me the extra fridge and freezer space I need.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 4 out of 5 stars

    Watch Your Head :)

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Refrigerator, however the design is not great for seniors. You have to bend over all the time to look and obtain items from the refrigerator. Both my husband and I hit our head on the handle from the top freezer when looking in bottom of fridge. I guess that may be why Side by Side are so much more in cost. The temperature is great, keeps food very cold and the freezer is just the right size for a few people to store food. Someday they may make an economical side by side. Or they should have placed the freezer on the bottom. It is a good purchase for the money, just watch you head when grabbing a snack.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Garage Fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for our garage. Good amount of storage and has been working for us so far.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Happy with it

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, quick delivery.cheaper than most of the fridges same size.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service is terible no integrity?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a refrigerator 08/26/24 and this was to be delivered 08/28/24. I get a texton delivery date 08/28/24 that I need to reschedule? So I rescheduled and delivery was to be delivered 08/30/24. I called customer service and they said appliances was on back order? They promised 08/31/24. No delivery? This is a rental and family have had to go out to eat and its exspenvive hundreds of dollars. I text customer support 08/31/24 wondering why refrigerator was not delivered from Malaysia and they told me to call Customer service the next day after texting for an hour a waste of time. So I called the next day September 1, 2024. The customer service representative was extremely rude and told me they had back order. I explained that I was promised three times for delivery. she said that Friday the sixth was the soonest delivery. I told her that wasn’t good enough that I was being lied to for almost a week not any accurate information or any phone call from Customer service tell me what was going on. She transferred me to the resolution team and they were not in the office until Tuesday the third .  the worst experience of my life. I ordered refrigerator from Home Depot that day online and it was delivered the next day. I will be taking Best Buy to small claims court for their lack of integrity and the money that was spent on going out upon believing what they said about delivery dates . I was promised four days in a row it would be delivered and it never was in the Customer service, which is full of excuses. 

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to share your experience with us. We truly value your feedback, and we understand how important timely delivery and communication are when it comes to your appliance needs. It’s great to hear that you found a solution that worked for you, and we appreciate your insights as they help us strive for continuous improvement in our service and offerings. Your satisfaction is important to us, and we hope you find a refrigerator that perfectly meets your needs! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Just what we needed.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is exactly what we needed. The delivery guys did a great job. Very happy

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We’re delighted to hear that it meets your needs perfectly and that the delivery team did a great job. Your satisfaction is our top priority, and it’s wonderful to know you’re very happy with your purchase.

      If you have any other feedback or need assistance, please don’t hesitate to reach out. Enjoy your new refrigerator! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693 BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a champ! Its spacious and beautiful!!!!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Amber, we’re delighted to hear your Insignia refrigerator has been performing so well for you and that its roomy interior and clean look have made it a standout in your home, and we truly appreciate you sharing how much you’re enjoying it. Poojitha | Insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and is the right size for my space.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Nice working fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and nice working fridge no problems with it at all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Insignia refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Insignia refrigerator i bought for my condo is the perfect size and works great. Keeps everything nice aand cold. Just moved into a condo and was needing a refrigerator. Went on a Sunday to buy one and had it delivered by that following Tuesday. The sales person at bestbuy was patient and knowledgeable. The delivery was flawless. Definitely will be purchasing any and all large appliances at BestBuy.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi GabrielB,

      Thank you for your wonderful feedback! We’re thrilled to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is the perfect size for your condo and that it works great. It’s fantastic to know that your experience with our sales team and delivery service was positive and seamless. We look forward to serving you again for any future large appliance needs. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693 BBY-ExBrand_Insignia