Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
2nd Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it a 3 Star, only because the refrigerator/freezer I wanted was out of stock until January.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand how disappointing it can be when the product you want is out of stock. Your rating and comments are valuable to us, and we'll use them to improve our inventory management. We appreciate your patience and understanding. - Carl | Insignia Products
came with dents
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice and everything works but i paid full price i expect no dents on the side or anything. got this from best buy not scratch and dent shop
I would recommend this to a friendCheap junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not feel like writing a review. Except I can say you get what you pay for, and this junk is cheap. My money went down the drain on this garbage.
No, I would not recommend this to a friend- Cons mentioned:Freezer performance
Best buy is trash not buying from here again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thid fridge a few weeks ago and the freezer alreasy is broken. Food is spoiled in the freezer and they won’t let me return it. Besy Buy has the worst return policy I may have ever seen. Done buying from here, always a hassle. Better places to buy appliances around. 0/10
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and understand how important it is for our customers to have a positive experience. Your input helps us strive for excellence, and we are always looking for ways to improve. We value your perspective and hope to provide a better experience in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
It’s too loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size is exactly what I needed but it’s constantly making a loud humming sound. I read it in a couple of reviews but didn’t think it would be this bad
No, I would not recommend this to a friendDamaged and installation was bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was damaged when it arrived.The installer didn't have any basic knowledge on how to install the ice maker and replace the door handle.The installer who came the first time blamed the problem on my water valve and told me to go find a plumber and order a new refrigerator.I am very unhappy because this person has no ability to install and is trying to cause me more trouble.Fortunately, the other person who finally came to quickly solved the problem.
I would recommend this to a friendSucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery postponed, Delivered damaged, 5 weeks for replacement, loss of entire Thanksgiving meal food and other food. Never buying from brestbuy again.
No, I would not recommend this to a friendIts ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok comes as described not great. but delivery was poor. Got scratches on bottom driver were rude.
I would recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with how i was treated.. I bought the fridge and the assembly package i was told that included reversing the door. So day of delivery i get a call from installer and he tells me i didnt pay for him to reverse doors. So now im confused and i call best buy and i explain to the manager what happened and he tells me it doesnt matter what you were told u didnt pay $70 to reverse the doors . Even thou i was told by three different people i was alset it didnt matter and all i received was a $50 gift card but then i had to pay the $70 to still reverse the doors
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DerekjB,
Thank you for taking the time out of your busy schedule to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. I apologize for the experience you have been through with the product. to avoid the fee, you can follow the instructions on th user manual of the product on how to reverse the door. If you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Freezer performance
Not reliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator 3 months ago and the freezer stopped working all of a sudden. All of my frozen food went bad and I had to throw it out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're truly sorry to hear about the issue with your refrigerator and the inconvenience it caused. Your satisfaction is very important to us, and we want to make things right. Please reach out to our customer service team so we can assist you further. We appreciate your patience and understanding.
- Carl | Insignia Products
- Cons mentioned:Physical damage
Bad Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t put on the handles didn’t even plug it up and dented the back end they didn’t even make sure it was level. They saw it was rocking when they left it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jimmy,
Thank you for writing a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance
Not great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps food cold. However freezer doesn’t go lower than 10F so be aware.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator with Handles! We understand that you are having issues with your unit freezer. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
MS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the top right hole is too large for the hole cap. the cap just falls out. what can be done? wld hate to return the fridge just because of this issue.
No, I would not recommend this to a friendIt arrived crushed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people left this damaged and non cooling refrigerator for the replacement delivery people to remove. The frame in the back of the refrigerator was crushed so bad that it could not be leveled.
No, I would not recommend this to a friendDoor not shutting right
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator door is not aligned right. I called Best buy and they said they will bring a new one to replace it.
I would recommend this to a friendto early to tell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't get ars cold as it should. service man to check it out only had 2 weeks. wasn't cold the first day gave it a week to play with setting and see what happens. No change called for service man
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We sincerely apologize for the inconvenience you are experiencing with the cooling performance of your unit.
It’s concerning to hear that your refrigerator has not been maintaining the expected temperature, and we appreciate your patience as you wait for the service technician to assess the situation. Our goal is to ensure that every product meets the highest standards of quality and performance, and we take reports like yours very seriously.
If you haven't already, we recommend checking a few things in the meantime that can sometimes affect cooling performance, such as ensuring that the refrigerator is not overloaded, that there is proper airflow around the vents, and that the door seals are functioning correctly.
Please know that we are committed to resolving this issue for you and appreciate your understanding. If there's anything further we can assist you with, or if you have additional questions, please feel free to reach out to our customer service team.
Thank you for choosing Insignia, and we hope to resolve this matter to your satisfaction soon.
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's interior is small. It also isn’t cold enough at it's standard setting.
No, I would not recommend this to a friendInsignia top freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok not sure what the problem is, but twice so far the refrigerator part stops cooling
No, I would not recommend this to a friend- Cons mentioned:Freezer performance
stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the first one the freezer did not get cold, they switch it out with another one and that one was the same. no good
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. I’m truly sorry to hear that you've encountered issues with both units, and I understand how frustrating this must be for you.
At Pioneer, we strive to ensure that our products meet high standards of quality and performance, and it’s concerning to learn that we fell short in your case. I would like to assure you that your feedback is valuable to us, and we will take it into consideration to improve our products.
If you haven’t already, I recommend reaching out to our customer support team directly to discuss your experience further. They can assist you in exploring warranty options or troubleshooting steps that may help resolve the issue.
Thank you again for your feedback, and I hope we can make this right for you.
My New Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I had a pull out basket inside! But I don’t Otherwise it’s nice
I would recommend this to a friend