Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
Delivery was awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came damaged they said they’d get me a new door or Monday back and no one ever returns my calls let alone got ahold of me about the damaged door it came with. Along with they dropped it in my garage and didn’t take any plastic off or out door handles on or even plug in to make sure it worked
No, I would not recommend this to a friendNot surprised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sale price. Delivery good. Installation fair.
I would recommend this to a friendProblem with doors on freezer and fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the price but both the fridge and freezer s door would not close smoothly. Would stop and had to be push for a second time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. We are glad to hear that you appreciated the price. However, we apologize for the inconvenience you experienced with the fridge and freezer doors not closing smoothly. Your comments are important to us, and we are committed to addressing these issues to improve our products.
Keith | Insignia Support
Freezer doesn’t keep food cold
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the fridge part, however the freezer does not keep food cold. For example, I cream is melted, frozen breakfast sausages are soft enough to squeeze, yet in my KitchenAid freezer they are hard as rocks. Disappointed is an understatement. I thought originally it was because it was warmed when we first got it, however with the freezing winter, it is still like that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, KatyW! We sincerely apologize that you had to undergo this trouble. We know how inconvenient it is to have a faulty refrigerator, as it affects all of the food, groceries, etc. you have purchased. Do know that this is not the experience we want you to have. We want to make this right, and in this sense, please do reach out to our Insignia Hotline Support at 877-467-4289 for full assistance. Dalainne | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
It sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT GET THIS. I REPEAT DO NIT GET HALF THE TIME IT DIESNT KERO FRIGE TELPS BELIW 40. I HAVE WASTED FOOD BC OF THIS MONSTROSITY@
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing beauty's bolt some cracked space inside.i wont recommended
No, I would not recommend this to a friendDamaged
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 deliveries before the refrigerator was acceptable
No, I would not recommend this to a friendDoesn't get cold
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator will NOT go below 40 degrees. I have had it set on the coldest setting, pulled back from the wall, with 2x fully calibrated digital thermometers that have wifi data tracking, and it has not dipped below 40 degrees once. Brand new and worthless as a beverage fridge. I wouldnt dare put food in here of fear of it bumping up 5-10 degrees from opening it and using it in a normal setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White, I understand how upsetting it is when things don't work as expected, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
Fridge doesn't keep cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We eventually turned it to the coolest setting because we'd find the freezer to be 20 degrees and fridge to be 45. It seems to go back to this no matter what setting its at and now we're can't turn it cooler. It's half empty too because we can't trust it to maintain a cool temperature. I should've just gone on offer up or something.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts about the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. It's great to hear that you’ve been exploring the various settings to find the one that works best for you. Your feedback is important, and we appreciate you taking the time to share your experience with us. Our goal is always to ensure our customers have a positive experience, and your insights help us in that pursuit. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Dont Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible unit, dead less than 2 months after delivery.
No, I would not recommend this to a friendSuddenly stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge looks nice but only worked for 1 year and 3 months. It started making loud noises and loud clicking sounds and is no longer freezing. Of course Best Buy and Insignia are not able to assist unless I pay to have someone come and diagnose the issue. I have never owned a fridge that lasted 1 year and 3 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you have faced with your fridge. It is disappointing to hear that it only worked for 1 year and 3 months before starting to make loud noises and clicking sounds, and that it is no longer freezing. We understand how frustrating it must be to deal with these issues and then be asked to pay for a diagnosis. Your feedback is crucial in helping us improve our products and services, and we will take your comments into consideration as we strive to enhance our offerings.
Keith | Insignia Support
Cheap price, quarter life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2.5 years, this refrigerator is dead. I have never experienced a refrigerator that lasted for such a short period of time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear that the refrigerator did not meet your expectations over time. We understand how frustrating it can be when an essential appliance stops working sooner than expected. Your feedback is important and will be shared with our team to help improve future products.
Keith | Insignia Support
Bad refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a week and doesn’t work costing us the loss of frozen goods.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We sincerely apologize for the inconvenience you’ve experienced and the loss of your frozen goods.
At Insignia, we strive to provide high-quality products, and it's disappointing to hear that your refrigerator did not meet those expectations. We understand how important it is for your appliance to function properly, and we want to make things right.
Please consider reaching out to our customer support team at your earliest convenience. They can assist you with troubleshooting steps or help you with warranty options to ensure you receive a working product. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Thank you for your understanding, and we hope to resolve this matter quickly.
- Cons mentioned:Freezer performance
Terrible Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold to me as garage ready. IT'S NOT. FREEZER WON'T WORK.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're truly sorry to hear that the freezer isn't working as expected and that it was sold to you as garage ready when it isn't. We understand how frustrating this must be, and we apologize for the inconvenience.
We take full responsibility for this issue and want to make things right. Please reach out to our customer support team so we can assist you further, whether it's through troubleshooting steps or arranging for a replacement.
We appreciate your feedback and are committed to improving our products and services based on your valuable input. Thank you for giving us the opportunity to address this issue. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Marty Ragnone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took 3 deliveries and still was damaged from warehouse
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ragnone1
Thank you for taking the time to review our Freezer, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Freezer performance
Disappointed
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Went out within six months, freezer had stopped working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bobl,Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Warm freezer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer will not hold temperature when the external temperature is below freezing. We bought this for an extra refrigerator Freezer for our garage. This winter second winter we had all of the meat thaw inside. Poor quality and will not purchase this brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
This product appropriate ambinet temp is from 55-110F. if the ambinet temp below than 32F, the product cannot work properly.
Piece of crap fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after the first yr. Dont buy this crap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Cara! Thank you for sharing your experience with us, Cara. We’re very sorry to hear that your Insignia 18 Cu. Ft. Top‑Freezer Refrigerator stopped working after the first year, we understand how frustrating and disappointing that is, especially with an essential appliance. We appreciate you taking the time to let us know, as feedback like yours helps us identify where we can improve the quality and reliability of future products.
Darshan | Insignia
not durable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brand new fridge only lasted 3 years, dissapointing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I understand your disappointment. It's certainly frustrating when a brand new appliance doesn't last as long as expected. Three years is a relatively short lifespan for a refrigerator. If you'd like to discuss potential options or explore any support that might be available, please contact our customer support hotline at 1-877-467-4289. - Carl | Insignia Products
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was very pleased with the service and item. techs were very kind and great at installing
I would recommend this to a friend