Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
Refrigerator and freezer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Odor from ice maker and both doors would not stay open
No, I would not recommend this to a friendPiece of crap!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Died after 2 1/2 years. No parts to repair. STAY AWAY FROM THIS TIME BOMB
No, I would not recommend this to a friendNever used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was delivered on time but damaged and we refused to keep it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello GregoryO,
I personally would like to apologize for what happened to your Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. If your unit is not functioning properly, you can contact our support team for further assistance at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Never Again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got to see this refrigerator. Best Buy had THREE failed attempts at delivery. First try, the fridge was damaged. Second try, I waited for four hours only to be told that there was a mix-up and the refrigerator never left the warehouse. Today, they sent the driver to haul the old fridge but forgot to send the new one! Forget about how good or bad the product may be if you don't even get to have it delivered.
No, I would not recommend this to a friendDon’t work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this refrigerator on June 8 this is the second time I’m calling cx service due to not cooling and leaking water terrible
No, I would not recommend this to a friendSadly disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer is not freezing ice cream. I need to call for repair already. I think it might be a faulty circulation fan. Black Friday purchase, great price but...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MichaelM!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White. I understand that Freezer is not freezing ice cream. That can be disappointing, But we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Look elsewhere IMO. Buy a brand name.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge gets cold-ish... I have both the fridge and freezer to the maximum cold but both compartments are just barely in the safe range. The Freezer fluctuates wildly to the point the ice in the tray is slightly damp to the touch. Over time the ice freezes into one solid block.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're sorry to hear about the issues you've experienced with the cooling performance and temperature fluctuations.
We take full responsibility for this and understand how important it is for your refrigerator to maintain consistent temperatures. Please contact our customer support team so we can assist you with troubleshooting or explore options for a replacement. Your satisfaction is our top priority, and we want to ensure you have a positive experience with our products.
Thank you for bringing this to our attention. We value your feedback and are committed to improving our products and services. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Condenser broke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buying and delivery experience was excellent but the fridge broke within 4 months. I lost 200$ of food due to spoilage. Thankfully insignia is sticking to their 1 year manufacturer's warranty and replacing it. Credit where credit is due.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with our Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We sincerely apologize for the inconvenience you faced with the condenser breaking and the loss of your food. We understand how frustrating this situation can be, especially so soon after your purchase.
We are glad to hear that our customer service team is honoring the 1-year manufacturer's warranty and facilitating the replacement of your refrigerator. Your satisfaction is important to us, and we strive to provide quality products and support to our customers.
If you have any further questions or need assistance during this process, please do not hesitate to reach out to our customer service team. We appreciate your understanding and look forward to serving you better in the future.
Thank you for choosing Insignia.
- Cons mentioned:Physical damage
Ruined surprise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected no hassles and i got hassles. Damaged goods, ruined surprise
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello LashondaW,
I personally would like to apologize for the experience that you have been through with our signia™ - 18 Cu. Ft. Top-Freezer Refrigerator. I am sorry to read that the you received a damage product. For further assistance, please contact us at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Terrible quality do not purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in January 2024 and it just stopped working yesterday. Tried to contact customer support and was disconnected. Very frustrating- avoid this altogether.
No, I would not recommend this to a friendReplacement drama
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I can rate any higher this is like the 5 one they all work for a while than don’t keep cold enough
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Darden,
We really appreciate your feedback about this product. We always want to consider our customers feedback so we will be able to know how to improve the quality of this refrigerator. Please contact us at (877) 467-4289 if you need more assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Stuck with garbage fridge, awesome.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Temperature in fridge doesn't get any colder than 48 on its highest cold setting. Just absolute garbage.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for the great feedback. We’re thrilled to hear that the product is keeping your home nice and cold and that you haven’t experienced any issues. It’s always rewarding to know our products are meeting expectations and providing reliable comfort. Your recommendation means a lot to us.
Keith | Insignia Support
- Cons mentioned:Physical damage
Damage Not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damage had to return it back. Very bad experience.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Yhuss,
Thanks for taking the time and effort to leave a review with our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White . We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Insignia 18 Cu top freezer - white.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product 2 months ago, the refrigerator zone (below), it freezes the stuff., and the fan at the top freezer it is noisy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JavierC,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
I wouldn’t know
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was never delivered and this was the absolute worst experience from a retailer ever. I still haven’t even been refunded my money. One of my coworkers went to another store purchased a fridge and it was delivered in 3 days.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SueP,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-white/6472693.p?skuId=6472693
Not happy with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was damaged when delivered and now it is taking until December 18th to get a replacement. You can see we have been dealing with this since November. I would not recommend Best Buy at all.
No, I would not recommend this to a friendDON'T BUY AN INSIGNIA!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy an Insignia. The warranty ends after a year and as soon as it does, so does the operation of the frig. Spend an extra $200 or $300 on the front end and get a better quality. Sure I saved money on the front end but now I have to spend $200 for repairs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SteveW,
Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. I know it can be dissatisfying that its not working as expected. We understand how upsetting this must be for you to spend $200 for repairs. Our warranty is created to protect our customer for the entire duration of 1 year. We have a warranty period that we’ll take responsibility for failure and rest assured we will get your device repaired or replaced according to our warranty guidelines. Thus, we are unable to so if the product is outside of that warranty period. If you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Dont But this Fridge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge didnt last a year as I bought May 4th 2024 and now today May 2nd 2025 the motor blew amd the fridge no longer works.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, RobertS, for sharing your experience. We understand how important reliability is when choosing a refrigerator, and we truly appreciate your feedback. Your insights help us improve, and we value the time you took to let us know. Tine | Insignia Support
Don’t put in a garage.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great if your garage drops below 50 degrees. It will shut off below 50. Not great for that use. If you keep it inside your home I’m sure it would be good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Scott, Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Fridge does not stay cold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not keep a steady cold temperature. Fluctuates, so drinks may not always be cold.
No, I would not recommend this to a friend