Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
A so-so fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but it is loud and the doors don't automatically close. You get what you pay for with this fridge.
No, I would not recommend this to a friendfreezer not cold enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this refrigerator/freezer has been replaced once by best buy. The new freezer will not go below 20 degrees. Not cold enough to hold ice cream :-(
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you experienced with the replacement refrigerator/freezer not maintaining the proper temperature. We understand how important it is for a freezer to keep food at the right temperature, especially for items like ice cream. Your satisfaction is important to us, and we will work to address this issue promptly.
Keith | Insignia Support
Best Buy lies
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INWAS PROMISED TO GET MY FRIDGE JULY 9th NOW ITS JULY 20 THANKE BEST BUY FOR LEAVING ME WITH 4 KIDS AND NO FRIDGE I BEEN LIED ALL THIS TIME IM VERY DISAPPOINTED NEVER EVER AGAIN
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm deeply sorry to hear that you've been waiting for your Insignia 18 Cu. Ft. Top-Freezer Refrigerator with Handles and it's taking longer than expected to arrive. I understand how frustrating this must be, especially with a family of four children. I want to apologize for any inconvenience or stress this has caused. Jeth | Insignia support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
A decent low end Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately it appears to impossible to reverse doors, even though specs say they can be.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. I know that this could be an unfortunate situation that it appears to impossible to reverse doors, even though specs say they can be, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t come with all the hardware needed to install handles and couldn’t get help at the store retrieving the parts missing. Had to go to an appliance store and purchase them
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the inconvenience you faced with the missing hardware and the lack of assistance at the store. It's frustrating to have to make an extra trip to get the necessary parts. We appreciate your feedback and will work to improve our service. If there's anything else we can do to assist you, please let us know. Your satisfaction is important to us.
Keith | Insignia Support
NOT GOOD FOR GARAGE
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this fridge for not even 5 months and it is failing in the garage. Reviews are misleading. If you need a garage fridge in a hot or cold enviorment i do not reccomend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
Sorry for the trouble, this product is not garage ready, and most refrigerated freezers on the market are not Garage ready products. you can found the garage ready information on product description.
Loud noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes extremely loud noise. Not sure if its on every single one but wouldnt recommended
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FranciscoP,
Thank you very much for taking the time to review our Insignia - 18 Cu. Ft. Top-Freezer Refrigerator - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Baker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered damaged and it another 4 weeks before it could be replaced. I had 3 delivery attempts and on second one the refrigerator wasn’t on the delivery truck.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to provide your feedback regarding the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We understand how important it is for our customers to receive their products in perfect condition and appreciate your patience throughout the delivery process. Your experience is valuable to us, and we are committed to improving our services to ensure a smoother experience for all customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
NOT WORTH TO BUY AS SECONF FRIDGE IN THE GARAGE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STOP WORKING AFTER 2 MONTHS- BOUGHT IT FOR EXTRA STOORAGE. KEPT IT IN THE GARAGE AND STOP WORKING BEFORE WINTER STARTS
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the product stopped working after just two months, especially since you bought it for extra storage. We understand how frustrating it can be when a product fails to meet expectations, particularly when it is needed for specific purposes. Your satisfaction is important to us, and we are committed to addressing such issues to maintain high standards. We appreciate your patience and understanding as we work to improve our products and services. Mae | Insignia Support
DOA
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOA. Only the light came on. It did not cool. Best Buy did pick it up and refunded my purchase. I hope yours works better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We truly appreciate your feedback, as it helps us to understand customer experiences better. We hope that your next appliance meets your expectations and provides you with the functionality you need. Thank you for your review! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Bad luck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this refrigerator and it whet out after a month, no one in my area works on them
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're so sorry to hear that your refrigerator stopped working after only a month, and that you're having trouble finding someone in your area who can service it. That's incredibly frustrating, and we understand your disappointment. This is certainly not the experience we want our customers to have.
Please contact our customer support team directly at 1-877-467-4289 as soon as possible. They can help troubleshoot the issue, explore potential solutions, and most importantly, work to find a qualified service technician in your area who can repair your refrigerator. We understand the urgency of this situation, and we'll do everything we can to assist you. We appreciate you bringing this to our attention, and we'll work hard to resolve this for you. - Carl | Insignia Products
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator never worked the compressor is bas i had a certified technician looked at it and he said thay was the reason i ship it to thw bahamas now iam stuck with a bad refrigerator
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We know how frustrating is that your unit not working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
insignia refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return unit would not keep correct temperature.
No, I would not recommend this to a friendNot good quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has been failing within a year of use it took the 2nd service guy to deem it not working properly and recommend a replacement
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator with Handles! We know how frustrating is that your unit not properly working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Capacity, Noise level
NEW FRIDGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RUNS VERY QUIET AND USES LESS WATTAGE THAN THE OLD FRIDGE, THE GLASS SHELVES ARE VERY NICE AND THE FREEZER HAS MORE SPACE THAN THE OLD ONE AND HAS A GLASS SHELF AND KEEPS THEFREEZER ITEMS MORE ORGANIZED. I LIKE THAT ITS A BASIC WHITE REFRIGERATOR AND UNDER $500
I would recommend this to a friend Cancel order !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancel order..said deliver in a couple days but in reality and never had it, after calling and calling . I just cancel it...never had that experience with them
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ItmeDG,Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White . Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Dont buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator, uses a lot of electricity. Our electric bill jumped a tone after reciving it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Quit working in 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say. The fridge quit working in 3 months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're sorry to hear that it stopped working after just three months. We understand how frustrating this can be and apologize for any inconvenience caused.
Please reach out to our customer support team so we can assist you with troubleshooting steps or arrange for a replacement if necessary. Your satisfaction is important to us, and we want to ensure you have a reliable product.
We appreciate your feedback as it helps us improve our products and services for future customers. Thank you for bringing this to our attention, and we hope to resolve this for you soon. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Dent oh no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when unboxed it had a dent in the back top right but still worked
No, I would not recommend this to a friendIn-rtm18whd2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator freezer is not working right temperature-10
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Hearing your feedback about this product is really important to us so we will be able to know how to continue improve its accuracy and efficiency. If you need further assistance, please contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285