Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
Support is not at Best Buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged in for 6 hours after waiting 4 hours when delivered. Does not run.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Naps,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. I understand you found it uncomfortable to use since after you plugged it for 6 hours it does not run and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Good fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is ok but the delivery crew didn’t want to reverse the door hinges. They considered it as an installation!!!
I would recommend this to a friendWouldn’t buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after two weeks compressor went out and stopped freezing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jade,
We're very sorry to read that the refrigerator broke after two weeks and the compressor stopped working. I know how inconvenient this must be to you. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap. Died after 7 months of use. Do not buy this freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re really sorry to hear that your freezer stopped working so soon. That’s certainly not the experience we aim to provide. If you’re still within the warranty period, please reach out to customer support for assistance with a repair. Thank you for letting us know about this issue, and we appreciate your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Do not purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase, it is dents at the top freezer and motor will not stop running
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Shine,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
6 months and fridge broke.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge broken, food spoiled, unwilling to assist with lost $$
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nate,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-white/6472693.p?skuId=6472693
temporary refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item was scratched, and they refused to haul away the old refrigerator.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the scratched item and the inconvenience you experienced with the removal of your old refrigerator. It's important to us that our customers receive products in excellent condition and that our services meet your expectations. We apologize for any inconvenience this has caused you. Your feedback is valuable, and we'll use it to improve our processes and ensure a better experience for our customers in the future. If you haven't already, please reach out to our customer support team for assistance or further information on resolving these issues. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Delivery was a nightmare!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was a nightmare! Delivery was a nightmare!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re truly sorry to hear about your frustrating delivery experience. We understand how important timely and smooth delivery is, and it’s disappointing to know we fell short in this regard.
Please contact our customer support team with your order details so we can investigate the issue and work towards a resolution. Your feedback is invaluable in helping us improve our services.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address this matter. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Terrible service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up canceling the order because Best Buy wouldn’t deliver it.
No, I would not recommend this to a friendwrong side handles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the unit I looked at in the store and ordered had handles on rt. not on the left!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KennethB,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
did not get cold.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it would not get below 45 degrees on the highest setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi mikes52Chevy3600, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Misleading, bad informatio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Description refrigerator is not even close to what I should be
No, I would not recommend this to a friend- Pros mentioned:Noise level, Temperature control
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is running good in a lot quieter than the other one keeps everything nice and cool
I would recommend this to a friend - Pros mentioned:Capacity, Noise level, Overall performance
Great Utility Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent "Utility" Fridge for garage or basement. Works well and is quiet with lots of storage, both freezer and Fridge. We have two of these, one in garage and one in finished basement. Use them constantly. Good value and quality.
I would recommend this to a friend Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this refrigerator and I’ve been extremely impressed with its performance so far. The design is sleek and modern, and it fits perfectly into my kitchen space. The storage layout is well thought out, with adjustable shelves and spacious compartments that make organizing food easy. One of the standout features is how consistently it maintains temperature—everything stays fresh much longer than in my previous fridge. The freezer works just as well, freezing items quickly without any buildup of frost. It also runs very quietly, which I really appreciate since my kitchen opens into the living area. The energy efficiency is another big plus, and I’ve noticed a slight drop in my electricity usage. Overall, this refrigerator offers great value for the price. It’s reliable, stylish, and functional—exactly what I was looking for. I would definitely recommend it to anyone in the market for a new fridge.
I would recommend this to a friend- Pros mentioned:Noise level, Size
Review of Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is the size we needed for our garage...works well...quiet and keeps things fresh.
I would recommend this to a friend - Pros mentioned:Capacity
I LOVE MY FRIDGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent fridge to store my food and drinks with enough space and a beautiful design!
I would recommend this to a friend - Pros mentioned:Capacity, Size, Temperature control
Right size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for my secondary refrigerator. Gives me an opportunity to stock up needed items. Takes a small amount of space. Keeps food at good temperature
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Very Good product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator in general terms is great, great storage capacity and cools very well. When I arrived I had some scratches, I went to Best Buy and they gave me the option to return it or they sent me a gift card, compensating for the damage it had. I agreed to have the card sent to me but it never arrived.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're pleased to hear you're enjoying the refrigerator's storage and cooling capabilities. We sincerely apologize for the scratches and the subsequent issue with the gift card not arriving. We understand your frustration and want to resolve this for you. Please contact our hotline at 1-877-467-4289 so we can investigate the gift card issue and ensure you receive the compensation you were promised. - Carl | Insignia Products
- Pros mentioned:Capacity
10/10 Top-Freezer Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mother needed a new refrigerator for Christmas, and this was perfect!! It was affordable, efficient, clean, heavy duty, and very spacious inside. Highly recommend, would buy myself one if I could afford it now! Haha
I would recommend this to a friend