Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Great Choice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great addition to my garage! On sale made it even better. Keeps everything perfect on the midway temp. Super tight seal on both the freezer and fridge doors that you need to wait a few seconds between opening doors because of the vaccuum.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Insignia refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very excellent refrigerator! The frig is great and the delivery guys were as well. Well done.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, Catt! We're delighted to hear that you're pleased with your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator and that the delivery team did a great job. Your satisfaction is our priority!
If you have any other questions or need assistance, feel free to reach out. Enjoy your new refrigerator! --Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance
All good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. Good service on delivery and installation from Bestbuy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're glad to hear that you're satisfied with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator and the delivery and installation service from Best Buy. Enjoy your new refrigerator! |Angelica| Insignia Products|
Dgraw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Changing the door swing was time consuming. Also missing one of the parts to do so. Simple design, was just what I was looking for. Please note it does have a low hum when running. Overall very satisfied for a garage fridge.
I would recommend this to a friend- Pros mentioned:Size
Good for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its spacious and good product for the price. The only little quirk - it makes weird noises sometimes, its not too often, but apparently this model of refrigerator is known to make some weird noises.
I would recommend this to a friend Well built
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator arrived in perfect condition. Plenty of space, love the adjustable shelves. Well built.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PatriciaH! Thank you for your feedback! We're thrilled to hear that your Insignia™ Top-Freezer Refrigerator arrived in perfect condition and that you're enjoying its spacious design and adjustable shelves. If you have any other comments or need assistance, feel free to reach out. Enjoy your new fridge! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Pros mentioned:Size
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fried, delivery was on time and delivery person left everything set up including shelves. He removed all the plastic and put settings on. Great service. Fridge is large, spacious and price was great!
I would recommend this to a friend No longer working after a year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this model of fridge in July of 2022. By December 2023 the fridge had a freon leak and the repair cost was more than the amount we paid for the fridge. I contacted Best Buy for help and their only offer was to send someone out to diagnose the problem for $130 (which we already had done by a technician for $65). Since the fridge was barely outside of the 1 year warranty they said we were completely out of luck. Do not buy this fridge if you’re expecting it to last longer than a year or have any reasonable expectation of service. I can’t see myself ever buying anything from this brand again. I would stick to more reputable suppliers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HannahS,
Thanks for taking the time and effort to leave a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White (NS-RTM18WHD2). We work hard to make products providing value. However, I understand the frustration, and I’m sorry that the product failed sooner than you expected. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the money. I got free delivery and the drivers offered to install it free. Great service great price. I should mention I shopped around and Best Buy did actually have the best price.
I would recommend this to a friend- Pros mentioned:Capacity
Garage refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect for a outside garage refrigerator it can help lots of sodas and has rooms for extra dishes of food so perfect for parties.
I would recommend this to a friend - Pros mentioned:Capacity
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is perfect for my mom. She loves how much room it has. The orice was very economical for us!
I would recommend this to a friend - Pros mentioned:Overall performance
Best prices only at best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality appliance and great price. Like always exelent customer service. My favorite store for households electronics and game consoles
I would recommend this to a friend Good product, horrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is about the experience and not the product which is fine. this was a harrowing experience and abominable customer service. well the reps were polite and trying but the corporate policy sucked for them I guess. I ordered this for tenants that wanted to move in in 2 days. the fridge was scheduled for delivery and then not a peep from them. they give 8am - 8pm window. the tenants had tot take the day offf rom work. they didn't deliver. and didn't call to say why. when I called they just said it was out of stock "last minute". Then they were unable to reschedule until 24-48 hours later although magically it was back in stock now. called them 2 days later and I get the same "its been escalated please call 48 hours later". this continued for 2 weeks. Finally had it delivered but this is the last time im getting an installation from them. I had to suffer financial losses because of this nonsense and they did nothing about it except a measly gift card which didn't even cover the taxes.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great Price and does the job...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great in my rental. cant beat the price and delivery options.
I would recommend this to a friend Great Fridge - Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered clean and easy to assemble. Good amount of storage for the price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for your 5-star review of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White! We’re thrilled to hear that it was delivered clean and was easy to assemble. It’s great to know that you’re satisfied with the amount of storage it offers, especially at such a good price. Your feedback is greatly appreciated and helps us continue to provide quality products. Enjoy your new refrigerator!
-Paul | Insignia Support
- Pros mentioned:Overall performance
Quality appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is quality appliances. My family enjoying the product. It's convenient and spacious.
I would recommend this to a friend - Pros mentioned:Size
HOUSE REFRIGERATOR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits perfectly and holds more than enough plus the freezer is super cold which I love.
I would recommend this to a friend - Pros mentioned:Capacity
Roy W. /Wilmington, NC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement buy to get an overflow frig/freezer for garage. Low cost, good capacity, no unneeded features, this met our needs totally.
I would recommend this to a friend - Pros mentioned:Capacity
Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty great fridge for a great price. Plenty of space and has adjustable feet for height.
I would recommend this to a friend Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is very nice and has a lot of space to store food, freezer also spacious
I would recommend this to a friend