Customer Ratings & Reviews
- Model:
- NS-RTM20SS3
- SKU:
- 6507733
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance, capacity, and size of the 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. Many appreciate its quiet operation, roomy design, and bright lighting. The temperature control is also noted, with some mentioning the time it takes to cool down initially. However, a few customers have reported issues with the durability of the shelving.
This summary was generated by AI based on customer reviews.
Nice But Overheating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now, it is overheating. Going to call service. Purchased no more than a month ago.
No, I would not recommend this to a friendBetter than LG?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only my first week of ownership. Hopefully this one will last longer than my LG.
I would recommend this to a friend
Lasted 1 year and 4 months.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this fridge, and it was lopsided when delivered, but kept it since it worked and we didn't have a fridge for about a week. Now 1 year and 4 months later, the fridge stopped working. And since then, it would have moments where it would make loudish whirring noises. I will try a different brand i guess.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear about the issues you have faced with your fridge. We understand how inconvenient it can be to deal with a malfunctioning appliance, especially after such a short period of time. Your feedback is important to us, and we will take it into consideration for future improvements. We appreciate your patience and hope to provide better products and services in the future.
Keith | Insignia Support
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s convenient, but very loud and compact but it works for now
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AliciaJ,
We really appreciate your feedback on this Top-Freezer Refrigerator , and we are glad to know that you really liked this product. If you ever have any question of further feedback on this, feel free to contact us, and we will do everything in our hands to assist you.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Worst and cheap product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this , it won’t last more than a year, my door won’t close in just 6 months of use
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about your experience with the product. Your comments are important to us, and we encourage you to reach out to our support team for assistance. We take product quality very seriously and want to ensure that every customer is satisfied with their purchase. Keith | Insignia Support
Lauray
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get Delivered as promised from. November 30. No email No phone call. No text. All calls from Me. To date. I need and all perishable food BAD. I emptied Refrigerator at 7am when I recd text 635am November 30 delivery would be 7-8am
I would recommend this to a friendHorrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Come with dents and cracks. Purchased two and both were dented and the freeze door rack was cracked and the other the racks were cracked. Exchanged them both for one and the new one was dented.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello CharlesB,
We regret that you have received both freezer's with dents and the door rack was cracked. I know how inconvenient this must be for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Capacity, Noise level
Great buy at Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good unit. It's quite and spacious. Easy to keep clean i side and out. All at a good price.
I would recommend this to a friend - Pros mentioned:Noise level
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had it one day, so I can't speak to longevity, but am happy with it otherwise. It's the quietist fridge I've ever owned, can't even hear it running, but it's cold so it is. First fridge I've owned with a light in the freezer. The lower door shelf holds 4 gallon jugs. It has all the features I wanted. FYI just the front is stainless, the sides are grey, incase that's important to you.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance, Size
mr neil
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was a good size for an apartment unit and so far my tenants are happy with it. it runs nice and quiet and gets really cold
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there. Thank you for your interest to our Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator. We’re thrilled to hear that you enjoyed our products. Your feedback encourages us to keep improving. Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
Bang for your buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for a fantastic product. I had this fridge delivered a few weeks ago for just an extra garage fridge for bulky items. It's a fantastic fridge for a garage. Not too wide or tall but holds a bunch of stuff at proper temps.
I would recommend this to a friendIm so happy “
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my refrigerator purchase. Since the day it was installed, it has been working perfectly. It cools very well, has plenty of space, and the design looks beautiful in my kitchen. One thing I really like is how easy it is to organize food inside, and everything stays fresh longer. It’s also very quiet, which I really appreciate. The delivery and overall experience with Best Buy were great as well. I definitely recommend this refrigerator to anyone looking for a high-quality appliance. I’m very satisfied with my purchase.
I would recommend this to a friend- Pros mentioned:Capacity, Size
Out of Box and out of this world!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered an out of box unit to serve as a spare refrigerator in the garage. I looked for weeks to find the right size for the space and to suit our cold storage requirements. The price was fantastic and the website was very clear and accurate about the size of this unit. Best Buy had the Refrigerator ready when I arrived for pick up and helped load it into my vehicle.
I would recommend this to a friend Excellent see through fridge. Worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge. Very deep. The freezer holds 2 rows of items, my old freezer only did 1. Everything is see through and movable. Even the deli meat drawer. Perfect for the price too!
I would recommend this to a friendGood for Small spaces
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the small space we have (30" width max). Arrived within a few days, was on time, and delivery only took about 20 mins.
I would recommend this to a friend- Pros mentioned:Capacity, Size
Great refrigerator for patio or garage.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was a perfect fit on the patio. Great buy for a frost free, 2nd fridge. Lots of space to store refrigerated items and reduce items in the primary unit in the kitchen.
I would recommend this to a friend Perfect for Garage & Indoors if no need for ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for our garage. Quiet, slim, holds lots of frozen food, I bought baskets to put the frozen items in. Lots of space in the refrigerator on shelves and doors. Very happy!
I would recommend this to a friendinsignia refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is working fine.it is working fine and i like the style ,i recommend to any body.
I would recommend this to a friendMEETS MY NEEDS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A GREAT REFRIGERATOR JUST WHAT I NEEDED FOR THE PRICE
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Shelving
Nice fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty nice. Plastic on bottom Shelf is a little flimsy but otherwise its nice
I would recommend this to a friend