Customer Ratings & Reviews
- Model:
- NS-RTM20SS3
- |
- SKU:
- 6507733
Customer reviews
Rating 4.5 out of 5 stars with 283 reviews
(283 customer reviews)Rating by feature
- Storage Capacity4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance, capacity, and size of the 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. Many appreciate its quiet operation, roomy design, and bright lighting. The temperature control is also noted, with some mentioning the time it takes to cool down initially. However, a few customers have reported issues with the durability of the shelving.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
New refrigator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way it looks. The space in it . The freezer has plenty of room and the frig part is really spacious. I like the space it has.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Fridge
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product works well, very spacious. Great workmanship. Will let you know more in couple months.
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Better than I expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my basement, I thought it would just be generic with no style or looks but it surprisede. Also the delivery service was so good in installing this.
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Solid Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed the unit, so can't opine to quality, but very easy installation and leveling. Flipping the door hinge was also simple.
I would recommend this to a friend - Pros mentioned:Capacity
Rated 1 out of 5 stars
Trips GFCI plug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the fridge at the end of Aug 2023. I plugged it in and it turned on but when I checked a few hours later, it was off. It tripped the GFCI plug. I reset the GFCI and tried again, and same thing. Turned on but was off by the next morning. I repeated this a few times. Eventually called my electrician to come see if the GFCI plug was the issue. He looked and said no, it’s the fridge that’s using too much power in surges. It’s a dedicated outlet with only the fridge plugged in. So he removed the GFCI and made it a regular outlet. It’s been staying on since then; about 3 weeks now since I got the outlet changed. The electrician said there’s no way an energy efficient fridge should be tripping a GFCI plug on a dedicated circuit…“Luckily”, the door of the fridge came dented during delivery, so I was offered a replacement by Best Buy. I have to wait until Nov 8 for the replacement to arrive so I’m using this questionable one until then; about 3 weeks more to wait for the new one. Last week the fridge started making loud vibrating sounds. The sound stays on for an hour or longer at a time and is pretty annoying. Kinda getting worried that this thing is a fire hazard. Another minor complaint is that the fridge door doesn’t swing closed on its own. At least with previous fridges I had, you lightly push the door and it would close. This fridge, I have to completely push the door closed. Otherwise, the capacity of the fridge is pretty good and it looks good for a cheap fridge. The delivery guys said it was really light for them to carry up, so maybe that’s a positive if you’re picking up the fridge yourself. I’ll update again when the replacement fridge arrives. Hopefully these are issues with just this particular fridge since it came dented.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Workhorse fridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We bought 2 and they are chugging along nicely. Good value and looks fine.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Ben buying this model to put in a 50 unit apartment complex and it looks and fits great and the space we have.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Basement fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. It's an insignia, but I like it for its size, the price, and the size of the top freezer fits my needs.
I would recommend this to a friend Rated 3 out of 5 stars
Not a good reliable brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.parts are impossible to find, every time there was a little problem,we had to exchange for a brand new fridge because they didn't have parts for it. It caused us major disruptions with our rental property and extra expenses.
No, I would not recommend this to a friend- Pros mentioned:Capacity
Rated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. It has more room than previous refrigerator.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive feedback! We're delighted that you *ove our product. The additional room compared to your previous refrigerator is a great feature. If you have any other comments or need further assistance, feel free to reach out. Your satisfaction is our priority! - Carl | Insignia Products
Rated 4 out of 5 stars
BVK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good would have been outstanding,but a few scratches and a dent done before it got here.i watched the guys unload it . they did an great job!
I would recommend this to a friend- Pros mentioned:Capacity, Design
Rated 3 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Relatively high capacity for its size. Good design.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Exceptional brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product so far has been great. I has been almost a month and I am very pleased with result.
I would recommend this to a friend Rated 5 out of 5 stars
Roomy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Bought as spare but i think i will use it as my main.
I would recommend this to a friendRated 5 out of 5 stars
Thanks for pleasing my tenant
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tenant loves the refrigerator… cooling system works great and loves that energy efficient
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Extra Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Great size. Perfect for our needs as an extra fridge. Thanks Best Buy!
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge. needed it ASAP & it was delivered quickly. keeping as a spare so it does have plenty of space. Thank you Best Buy
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent I love the Best Buy brand quality, appearance
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NancyM! Thank you for your wonderful feedback! We're thrilled to hear that you love the quality and appearance of your Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. It's great to know that our Best Buy brand meets your expectations. If you have any other comments or need assistance, feel free to reach out. Enjoy your new fridge! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
Rated 5 out of 5 stars
Wonderful refrigerator.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It's a wonderful refrigerator for the price. Only problem I found is it does not automatically closes the door. There is a beep sound that plays if door is open for a long time but I'd the door is not closed all the way and little open with light turned off then it does not beep. Otherwise we love this refrigerator.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TUMCS, thank you for your review! We’re glad to hear that you find the Insignia™ refrigerator wonderful for the price and that you love it overall. We appreciate your feedback about the door not closing automatically and the beeping sound. Your insights are valuable and will help us improve. If you have any other feedback or need assistance, feel free to reach out! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
- Pros mentioned:Noise level
Rated 5 out of 5 stars
So far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Only had it a week but so far it maintains a steady constant temp. Also runs quiet.
I would recommend this to a friend














