Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Front. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • The text on the image reads: "Meets strict energy efficiency specifications which helps save energy and money."
  • Alt View 3. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • The image features a white refrigerator with a freezer on the bottom. The refrigerator is described as having a 20.5 cu. ft. capacity, with one fixed glass shelf and two adjustable glass shelves. It also has two humidity-controlled crisper drawers, three door trays, a dairy compartment, and a recessed handle. The freezer is equipped with one removable shelf and two door trays, and it has a frost-free design.
  • Versatile Placement: Reversible doors provide flexible placement options. Adjustable feet allow for easy adjustment of the refrigerator's position on the floor.
  • The text on the image is grouped and corrected as follows: 1. ALARM OFF: Interior light Easily adjust the temperature with a touch of a button Alarm notification for open door
  • Accessorize your fridge with an optional ice maker. Accessory sold separately.
  • Complete the setup with the TM Ice Maker Kit Insignia NS-ICEF2W2 / 6465053 ST SAm - I. Works with model / SKU numbers: NS-RTM20SS3 /6507733 / 6507733, NS-RTM18WH2 / 6472691, NS-RTM18SS2 / 6472692, NS-RTM18WHD2 / 6472693, NS-RTM14SS5 / 6562450, NS-RTM14WH5 / 6595153, NS-RBM18SS0 / 6467055. Best Buy.
  • Left. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • Alt View 11. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • Alt View 1. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds
  • Insignia - A Best Buy Brand video 0 minutes 22 seconds
  • Insignia - 20.5 Cu. Ft. Top-Freezer Refrigerator with enERGY STAR Certification Features video 2 minutes 09 seconds

Insignia™ - 30 in. Wide 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel

Model:
NS-RTM20SS3
SKU:
6507733
Highly rated by customers for:
$599.99
Save $350
The comparable value is $949.99

Customer reviews

Rating 4.5 out of 5 stars with 283 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance, capacity, and size of the 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. Many appreciate its quiet operation, roomy design, and bright lighting. The temperature control is also noted, with some mentioning the time it takes to cool down initially. However, a few customers have reported issues with the durability of the shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 283 reviews

  • Noisy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a good size. But very noisy I think it should be reevaluate by the company

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    My Purchases

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem with any my purchases.. Great Fridge Great Washer Great Stove Excellent monthly payments Thanks...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Replacement

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a replacement for our garage refrigerator

    I would recommend this to a friend

  • Affordable

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and price. Basic but cute. We liked it a lot

    I would recommend this to a friend

  • Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall experience was good. Delivery person also taken good care during delivery

    I would recommend this to a friend

  • Insignia Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install. Big door spaces and good temperature control. Overall, it is fantastic for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Awesome

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my refrigerator just want my house needed

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JayWils! Thank you for your positive feedback on the Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. We’re thrilled to hear that you love your refrigerator and that it’s just what your house needed. Your satisfaction is our top priority, and we’re delighted that our product meets your needs.

      Your feedback is invaluable to us and other customers. We appreciate you taking the time to share your experience and satisfaction with the product. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733 BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Great frig!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator without all the bells and whistles. Perfect for what we needed.

    I would recommend this to a friend

  • Basic

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a basic fridge, nothing fancy for the price .

    No, I would not recommend this to a friend

  • Good refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a decent refrigerator. Kinda wishing i bought the ice maker for it. A little noisy a times but not bad for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good value

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's good. Only had four a month right now. Would say it is a good value.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious easy to clean keeps my kids on check with the beeping it does after having it open for a while

    I would recommend this to a friend

  • Fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new fridge lot's of space. And freezer has more space for lots of snacks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Perfect for my family

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Quality machine that gets the job done in a quick fashion

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great deal

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator was a great deal! It is far beyond what I expected for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Garage.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good 2nd fridge. Works great in the garage nothing fancy just workable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Happy customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great value and it has a great look it's a winner for our new home

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice basic fridge. Lots of storage space. Very quiet too. Good price.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Eye candy

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the space and and features of this frig. This is also a good looking product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Extra Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price. Reliable for my needs.

    I would recommend this to a friend
Page 9, Showing 161-180 of 283 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.