Customer Ratings & Reviews
- Model:
- NS-AC07PWH1
- SKU:
- 6393204
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 300 Sq. Ft. Portable Air Conditioner for its cooling capabilities, ease of use, and overall performance. Many find the installation process straightforward and appreciate the convenience of the included remote control. However, some customers have expressed concerns about the unit's noise level, while others have noted its weight and the limited length of the hose.
This summary was generated by AI based on customer reviews.
Broken!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this a/c new in box, from store pickup. I got the unit home, unpacked everything, got it all set up. Turn it on and the control panel lights up, but no air comes out. 5 minutes pass and E4 shows up on the panel. Looking in the book, it is recommended to turn it off and back on to solve the issue. No luck. It turns out that the control panel wasn't connecting to the rest of the unit. I was forced to return it to the store for an exchange, but alas it was the only one. I bought another brand instead.
No, I would not recommend this to a friendCannot cool 300sq ft.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and cool air but CANNOT cool 300sq ft. Maybe 150ft if lucky.
No, I would not recommend this to a friend- Cons mentioned:Smell
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a weird smell when it was running. Smelled like a cow farm.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for any inconvenience caused by the unusual smell emitted from our product. Our team is committed to addressing this issue and ensuring a more pleasant experience for all customers in the future. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204
Worked good out of the box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased on 6/24/20, it worked great. Today is 8/29/20 and the compressor no longer works. I’ve emailed insignia and waiting to hear back from them. I will submit another review regarding their service after I hear back from them.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time out of your busy schedule to leave a review of the portable AC. I am sorry to read that you are having issues with the unit only months after the purchase. I will let our team know to keep an eye on your e-mail. Grecia M. | Insignia Support https://www.insigniaproducts.com/contact-us
- Cons mentioned:Smell
Must in your space
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty awful. Musty smell on the 2nd day. Whut. Outrageous
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're so sorry to hear that your Insignia 300 Sq. Ft. Portable Air Conditioner developed a musty smell just two days after use! That's completely unacceptable and frustrating for you. We apologize for the inconvenience and disappointment this has caused. We take pride in the quality of our products, and it's clear that this one fell short of our standards. Please reach out to our customer service team so we can assist you with a return or exchange, and we'll do our best to make it right. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for an upstairs bedroom. It had water in it when we received it.
No, I would not recommend this to a friendWas Ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took to much space away, wasn’t cold enough for our 10x8 room.
No, I would not recommend this to a friendDon’t reccomend...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad A/C unit at first, though after around 3 months of use it becomes moldy inside, begins leaking, and on top of that is IMPOSSIBLE to clean without disassembling it. Don’t recommend for anyone without technical knowledge
No, I would not recommend this to a friendLacks sq ft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be able to do 300sqft. Did not get close.
No, I would not recommend this to a friendNot worth the Drama.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This portable ac had great reviews and a great price but my experience has been anything but great. It never feels like this ac cools down a room, no matter how long it runs and no matter what setting you choose. Then everytime I TRULY need the ac, it ALWAYS cuts off. Occasionally the tank needs to be empty but usually there's no reason why it's cutting off. No overheating and everything is set up the same. I've looked through the manual and tried to contact customer service, nothing has helped.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that being able to use your portable air conditioner must be really important for you and so, please know that we will gladly assess your situation if you contact us on the link below.
Viri E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Poor Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isn't completely useless, but it only covers about a third of the space that it claims. Nice cold air if you're right next to it, however, this didn't even cool an entire room. Not at all worth the money, maybe good for small spaces or a bedroom.
No, I would not recommend this to a friendLeaking ac
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good. But it leaks water out on the floor. Not to good for me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with your Insignia 300 Sq. Ft. Portable Air Conditioner. We're glad to hear that it's working well otherwise, but sorry to hear that it's leaking water onto the floor. We understand how frustrating that can be. We'd like to help resolve this issue as soon as possible. Can you please provide us with more details about the leak, such as when it occurs and how much water is being released? This will help us to better assist you in getting the issue resolved. We're committed to providing you with a reliable product and excellent customer service. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204
- Cons mentioned:Noise level
Dont waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pretty disappointed with this purchase. Even at the lowest settings at 62 degrees Fahrenheit, this does not blow cold. It is also very loud
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Insignia™ - 300 Sq. Ft. Portable Air Conditioner - White. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Weight
Doesn't cool down room.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't cool down room. Lowest my room got was 79. This thing is heavy, it's so much hassle to return but i have too. Very upset i wasted my time .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Giovanny,
We apologize for your experience with this portable air conditioner. Your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Not as powerful as it says
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says it’s for rooms up to 300 sq feet, & it can barely keep my 215 square foot living room at 80°. Basically worthless if it’s not on 24/7. Can’t wait to return this piece of junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello iruiz92,
We're very sorry to read you are experiencing this issue with one of our products, I know that this could be an unfortunate situation. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
poor customer service ,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In store service is very poor, manager in store trying to force enroll membership which cost you 49.99 yearly . while trying to return product at store after 14 days , they will charge you 50 for this ...will not recomend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your negative experience with the in-store service and the membership enrollment process. Providing excellent customer service is important to us, and we apologize for any inconvenience or pressure you felt during your visit. Additionally, we regret any confusion or dissatisfaction regarding the return policy. Your feedback is valuable, and we'll use it to address any shortcomings in our service and policies to ensure a better experience for our customers in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204
don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought mine in May 2020, after a month it gave me problems and I just brought it to the store today since it stopped working after displaying p1, even though there's nothing to drain out. Didnt cool the same space as my 5ooobtu window ac did.
No, I would not recommend this to a friendHopefully a fluke...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this model 2 yeats ago so figured for my office, i would get same thing. This blows air but not cool...Will take it back and reorder one, hopefully next one works better!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Diane,
Thanks for taking the time and effort to leave a review our Insignia™ - 300 Sq. Ft. Portable Air Conditioner - White. I’m sorry to hear about what happened with your product and I understand how disappointing this must be for you but I really appreciate you bringing this issue to my attention. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
I do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is on cool and fills with water.. no idea why, it’s not on dehumidifier just cool and it fills with water . I keep the hose in it (even tho it’s on cool) and I have to empty a large bucket 5 times a day filled to the top. Once a week I have to literally unscrew and drain it from the bottom. I have no idea what is wrong but I don’t recommend. Never cooled my apartment under 80 degrees.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Felicia,
Thank you for writing a review about our Insignia™ - 300 Sq. Ft. Portable Air Conditioner - White. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
- Cons mentioned:Noise level
It works and then beeps!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about two weeks then just started beeping over and over. I tried cleaning filters and making sure no water was in it. Still just beeps over and over!!!! It’s so frustrating!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thanks for taking the time to review our Portable Air Conditioner, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us