Customer Ratings & Reviews

The unit arrived with a crack in the drain plug. I obviously didn't realize this and let it run for a bit. When i returned, there was a huge puddle under the unit and after it dried, my carpet is now wrinkled/destroyed and needs to be replaced. SO, I need to return this hulk AND i need to have my carpet replaced. Best Buy would not help with the latter, shocker, and now i get to pack the thing up and coordinate a pick up with UPS. Hooray.

I have a small place and this does not keep the living room cold or anything...i have to literally sit in front of it in a chair to feel it. Regret buying it

Purchased an open box in excellent condition. Received the item and it was missing the remote and window kit including the hose which clearly was stated was included. On the box itself was a sticker saying it had been inspected and was in excellent condition with no missing pieces. I’m not sure how anyone that was actually doing their job missed this. When I called Best Buy they were no help other than stating that they apologized and that I was correct and that nothing should have been missing which didn’t help. I had to purchase a universal window kit myself. Horrible experience.

Impossible stay in the same room with it. Very loud and it doesnt cool well.

Ac unit works fine, but is missing a lot of pieces that was supposed to be included, the front side had a lot of skid marks which made it look dirty

Does a good job for my little 300 sq foot studio apartment. Install was painless, and while I have only used in on cool, I imagine it does a good job heating as well. If you use the dry mode, you will need to figure out a way to drain it (it does come with a small plastic hoze). If you use the cool mode, the water that is collected from the air in the room is used within the unit for evaporative cooling. It was a little cumbersome to get onto the third floor, so be sure that you are able to comfortably lift 50 lbs. The unit is very loud when it's actively working on the highest mode. When it's just maintaining a temperature, it isn't as loud. In the beginning, I almost missed my morning alarm, so I put some pillows around it to dampen the sound, which helped considerably. After a few weeks of use, it sounds a little water logged when I turn it on, so it may need to be drained sometime in the near future. Overall i'm satisfied with the purchase, I'm only using it for this season, and it gets the job done.

This has been giving me a hot, annoying night. This Machine has been working fine the past couple of months. This week I’ve noticed it’ll stop blowing A.C and will just keep on beeping non stop, without an error message on it. I’ve been restarting and draining and now the intervals where it blows A.C and starts the beeping and I re-drain is as low as like an hour. AND I can not just reboot it after I drain, I have to let it sit for a few before I can run it again. Very annoyed.

It doesn’t cool the room as quickly as a traditional AC. It’s powers on and off when it hasn’t reached temp.

I would typically recommend an insignia product but stay far away from their portable ACs. After 2 years, it is no longer blowing cool air and of course it is out of warranty after one year. Yes, the air filter is routinely cleaned, the compressor turns on, and we have tried all options of troubleshooting in the manual. What a waste of money.

Item got defective fast. Compressor broke in under a year. Noisy. Do not buy this. Not happy at all with this purchase.

Works great on fan but when on cool or auto it’ll be on for a half hour sometimes longer before shutting off. It then has to be reset from the outlet and turned off that way before it will work again.

I got this because my sister got one about a year ago and it works amazing. Instantly cools her room. Figured- ok I’ll get one. It was a disappointment to say the least. Set it all up and plugged it in. And——- average room temp air blowing. I gave it some time to kick in and **nothing**. It would turn into cold air for ~30 seconds then go right back to room temp air. My own fan in my room blows colder air. I’m beyond upset about this.

I got the 300 sq ft portable ac. My room is less than 309 sq ft. It doesn’t cool the room at all. Terrible purchase and it’s super loud. Waste of money

Only lasted for about 6 months until MOLD formed on the inside. I Cleaned the filter regularly, drained the water every 1-2 weeks. I would keep it on auto at a temperature of 67-70 eventually the filters weren’t cutting it. The water was clunky and dark instead of clear immediately returned it when I noticed the air smelling moldy and dirty. Cleaned it the best I could and still didn’t hold up…

So I purchased this item because it is clearly listed as 300 square feet but upon buying it it clearly says up to 250 feet. That’s 50 feet missing?? They didn’t have any that say 300 feet

we are trying to cool a bedroom average size 12x14 . this air conditioner runs all the time. it is loud and the vent is only 4 ft. the manual has no replacement parts listed so i am stuck trying to find the right vent to get a longer one. unacceptable. will never use best buy again. and closing this card and account.

Drains too much water , cannot run it over night without it leaking

On 8/14 I ordered an Insignia air conditioner. Order# BBY01-806482646043 I was promised delivery on 8/18. Since then, I have received auto- generated delay of delivery from “on Trac Shipping” each subsequent day. After speaking with them, they admitted that they don’t know where the product is, on what truck, or when it will be delivered. I filed a claim Case ID #267890735 on 8/25 with Victor. When are you going to credit my account?

Bought it in excellent condition - the window frame was taped together with adhesive in a way that didn't make sense. The opening of the exhaust was closed tight and the adhesive was a pain to remove. After I was done setting it up, I plugged it into a three pronged outlet and it didn't turn on. I tried it with other outlets and it still did not turn on. The product is defective. It's going to be another pain returning this since it's so heavy.

Had a lot of issues with it, ended up returning it. Hard to keep up with the water drain, constantly have to drain it..