Customer Ratings & Reviews

I’m beyond frustrated with this Insignia portable air conditioner. After just two years of use, it completely stopped blowing cold air, rendering it useless. I took proper care of the unit, cleaning the filters regularly as instructed, yet it still failed on me. For a product at this price, I expected much more durability. To make matters worse, the store refused to give me a refund, leaving me stuck with a broken product. I would not recommend this air conditioner to anyone. Don’t waste your money on something that’s going to stop working after a short period of time, no matter how well you maintain it.

I purchased two units. More expensive than window units however do not cool as well as window units. Also you have to poor out water constantly and watch levels of whatever you place the water in. While returning I saw 3 other preople returning different sizes of this unit.

Personally I do not care for the air to blow from the top of the AC unit. I prefer a unit that blows the air from the front. My old AC unit works so much better than this one. If you decide to buy this unit, take it home only to find out you do not care for it either make sure you return it within 15 days. If you are not a paid Best Buy member you only have 15 days to return any item purchased. Needless to say I will not be shopping with Best Buy anytime soon.

Likes to shut off randomly and not consistently stay on.

It dont get my room cold as i thought it would room is 183 sq feet

Worked decently for about 2 months, then totally crapped out and no longer cools at all. Sounds like the compressor and fan are on but if anything it’s blowing out hot air. Also quite loud. Bummer.

I’m upset with this unit. I let it run for 8hrs and my room is nowhere near cold, I have to sleep with a fan near me to keep my cool. Mind you, I’m a college student so spending $300+ on an AC unit is a huge expense especially when it doesn’t work how you want it to.

I purchased this item in July 2022. It stopped working in June of 2024. I also live in Seattle where it does not get hot often and I did not use it often. I asked Best Buy if I could exchange it or pay to get it repaired (I still had receipt) and they said it was not possible. I would not recommend this unit.

Unhappy with this purchase. Only buy if you are SUPER desperate and have a sliding window. If your window can fit a window ac in it, buy that kind instead. My small 6,000 btu window AC cools so much better than this big piece of junk. It blows cool air but the room feels warm.

Purchased 7/2/22 only up for the summer. I have a small room in my house the AC turns off randomly and when it turns back on it’ll push out air that’s not cold. The AC is cleaned frequently and turned off when not in use not sure why it won’t stay cold and on. Purchased less then one year ago and only used for 2.5 months… should be working better!!

Brought this item last year in July , Aug of this year it does not cool the room, compressor is running , I would not ever buy anything 300 dollars down the drain. All done buying anything insignia. used a total of 4 months.

It cools but leaks A LOT. UPS come and pick this crap up!

This item doesn’t work, and upon returning it, we missed the cut off because of not being a Best Buy Member. Unit didn’t cool 300 square foot which it was advertised as being able to do so.

I installed the AC in a 150 sq ft room and am very disappointed to see that it is unable to cool the room sufficiently even after running continuously for 2 hours.