Customer Ratings & Reviews
- Model:
- NS-32F202NA23
- SKU:
- 6495086
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 32" Class F20 Series LED Full HD Smart Fire TV, especially praising its picture quality and ease of setup. Many also appreciate the size and connectivity options. However, some customers have noted issues with brightness and missing parts.
This summary was generated by AI based on customer reviews.
Service sucked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine, great even. But service was terrible. I won't be renewing "My Best buy"
I would recommend this to a friend- Cons mentioned:Performance
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective. Would work for a period of time and then lock up with a gray screen. Unplug and re-plug power restores function, only to lock up again later. I returned the TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the inconvenience you faced with the TV. It's frustrating when it doesn't function reliably and repeatedly locks up. Returning it was the right decision. If you need assistance with anything else, feel free to reach out! - Carl | Insignia Products
Bad product!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a HORRIBLE product. I could NOT set up a prime video account that IS REQUIRED to be able to USE the tv. My new phone number in the prime video computer says it’s under some woman’s name, so they could NOT create me an account. I had to return the tv with no automobile.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JenniferJ, for sharing your experience. We’re sorry to hear that setting up Prime Video on the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV was frustrating and led to a return. That sounds incredibly inconvenient, and we appreciate your feedback. If you need further assistance, don’t hesitate to reach out—we truly value your support. Tine | Insignia Support
TV review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is the main problem. It varies from channel to channel. My is really displeased.
No, I would not recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a basic TV and this 32 inch is the one we bought.
I would recommend this to a friendDecent Budget FHD TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subpar audio quality. Great video. Good value for money
No, I would not recommend this to a friendCheap TV for a Cheap price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad that I read the reviews and issues before purchasing. The TV went into the boot up loop and I had to manipulate the TV to finish the setup. You get what you pay for, but Amazon can afford to use more skilled programmers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We truly appreciate your thoughtful feedback and for taking the time to share your experience with us. It's unfortunate to hear about the challenges you faced during setup, and we understand the importance of transparent reviews in making informed purchasing decisions. Your insights are invaluable to us as we continuously strive to improve our products and services. We apologize for any inconvenience caused and assure you that we're committed to enhancing the user experience and addressing any issues promptly. If you need any further assistance or have additional feedback, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
no good for on air reception
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.may be good with cable but its no good with antenna and that's what I got it for. Had to return it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We’re sorry to hear that you experienced issues with over-the-air reception while using an antenna.
We designed our TVs to provide a great experience for both cable and antenna users, but we understand that reception can vary based on several factors, such as location, antenna type, and signal strength. If you’re open to it, we’d love to help troubleshoot the reception issues you encountered.
Please reach out to our support team for assistance, and we’ll do our best to help you get the most out of your TV. Your satisfaction is important to us, and we appreciate your input as we strive to improve our products.
Thank you again for sharing your thoughts.
Decent Display, But WiFi Issues After 2 Months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display was decent for the price; however, the WiFi connectivity stopped working after just two months. No matter what I tried, it wouldn’t reconnect, which means the Amazon Fire features are now unusable. I’m going to reach out to support and will update this review accordingly.
No, I would not recommend this to a friendCould be Better.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is just average. I wished I had bought a better quality TV. I will upgrade.
No, I would not recommend this to a friendThere's better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I'd rather just get a slightly higher quality tv
No, I would not recommend this to a friendInsignia TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to program it after powering it on. Returned it to Best Buy and they attempted to make it function without success. Received a refund.
No, I would not recommend this to a friendTV Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item. Remote control unit worthless, as it has no option to enter channel numbers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ArnieD! Thank you for your feedback on Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear that the remote-control unit was so disappointing, especially with the option to enter channel numbers. We understand why you decided to return the item. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Firetv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image is good, but the sound is no good, listen like a eco
No, I would not recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have spectrum TV you want be able to down load the spectrum app
I would recommend this to a friendTv for kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but I like the Samsung better. Doesn’t pick up Wi-Fi as well.
No, I would not recommend this to a friendDO NOT BUY OPEN BOX!! THEY SELL BROKEN ITEMS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY OPEN BOX FROM BEST BUY! EVEN IF YOU PAY FOR EXCELLENT CONDITION THINGS MAY BE BROKEN AND THEY WILL NOT ASSIST YOU OTHER THAN RETURNING THE ITEM WITHOUT REPLACEMENT SINCE THEY ARE "OUT OF STOCK" DON'T BELIEVE THE "QUALITY INSPECTION" TAPE ON THE TOP OF THE BOX. I SHOULD HAVE PAID THE EXTRA MONEY AND BOUGHT IT NEW FROM SOMEPLACE ELSE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issues you encountered with the open box purchase. We understand how disappointing it can be to receive a product that doesn't meet your expectations, especially after trusting the quality inspection.
Please reach out to our customer support team so we can assist you further. We want to ensure you have a satisfactory resolution, whether it's through troubleshooting or exploring other options. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services.
Thank you for bringing this to our attention, and we hope to resolve this for you soon. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Bug new. Avoid buying used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im giving 1 star because I bought an “excellent” condition open box and I received a tv with a completely smashed screen.
No, I would not recommend this to a friendJust okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just okay, difficult to set up. Price too much. Just did not like.
No, I would not recommend this to a friendDon't buy Amazon fire TV if you have Spectrum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy a Amazon fire TV. Spectrum app can't be uploaded. I just lost my money because I bought it early as a gift and they won't accept a return.
No, I would not recommend this to a friend