Customer Ratings & Reviews
- Model:
- NS-32F202NA23
- SKU:
- 6495086
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 32" Class F20 Series LED Full HD Smart Fire TV, especially praising its picture quality and ease of setup. Many also appreciate the size and connectivity options. However, some customers have noted issues with brightness and missing parts.
This summary was generated by AI based on customer reviews.
Not very smart buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes, Constantly have to pull the power plug to reset. Mostly want it for antenna use but always fighting against movie pay channels. Never stays on antenna. Has a smart mind of its own.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We're sorry to hear about the freezing issues and the challenges you're facing with keeping the TV on antenna mode. We understand how frustrating that can be, especially when you're trying to enjoy a simple viewing experience. Your input is important and will be shared with our team to help improve future product functionality and user control.
Keith | Insignia Support
1 star.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up for a 65-year-old man. Difficult to maintain app information for a 65-year-old man. Unable to set up app applications when already paid, Amazon informed. Poorly made product left side cracked.
No, I would not recommend this to a friend1 of 2 broken in less than a year
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these, one has already stopped working. It's still under warranty, but what a huge hassle to go through. Not sold on this brand.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChristopherC! Thank you for sharing your experience with Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We're really sorry to hear that one of the items you purchased has already stopped working. We understand how frustrating it can be to deal with warranty claims and the inconveniences it causes. Your feedback is important to us, and we'll do our best to improve our products and services. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Unresolved issue!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv and a surround sound for my r.v. Unfortunately, I haven't even used it due to my t.v. missing the screws that hold the legs on as well as the remote batteries. I went back to the store to get 2 screws and was told by an associate they don't have screws, but for $29.99 I could purchase a bolt kit. (for wall mounts) The second option was to drive 30 miles and get the tv and return it. Very dissapointing considering the $ I've spent with Best Buy in my life.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We recognize the importance of having all components ready for a seamless setup and appreciate your feedback regarding the missing screws and remote batteries. Your input is invaluable in helping us improve our customer service and product offerings. We hope you’ll find a resolution that allows you to enjoy your entertainment system soon! Jeth | Insignia Support.https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
- Cons mentioned:App compatibility
spectrum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to directly download spectrum app ended up with the samsung - no issues with spectrum
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. Sorry to hear that you were unable to directly download the Spectrum app, but glad to hear that the Insignia Fire TV worked out well for you! We appreciate your feedback and will take it into consideration as we continue to improve our products and services. We're happy you were able to find an alternative solution that met your needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent enough television set for the price
No, I would not recommend this to a friendDon't buy Insignia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not connect to my network and would not go past the remote pairing screen. Why do I need to pair the remote YOU put in the box??? Insignia has got a zero rating with me now. After its trashy washing machine, Ill never buy Insignia again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
OOBE needs to be completed using the remote control in the box.
Thank you.
Not recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality and very difficult to navigate on screen.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: the tv turns on immediately, you don’t have to wait for apps to load and you can move up and down seamlessly Cons: the apps close out randomly and you get directed back to the Home Screen. The apps are occasionally glitchy regardless of your network connection and strength. The Alexa speech feature is not always accurate.
No, I would not recommend this to a friendPicture could be better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not great. I waited too long to return it, but I can't watch it because it gives me headaches.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that the picture quality of your Insignia 32" Class F20 Series LED Full HD Smart Fire TV is not meeting your expectations. I understand how frustrating it can be to have a product that doesn't meet your needs, especially when it comes to entertainment. I'm sorry that you didn't have the opportunity to return it within the return window, and I'm even more sorry that you're experiencing headaches from watching it. I'll make sure to pass on your feedback to our quality control team to improve our products. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
no thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no remote no stand returned before I left the store
No, I would not recommend this to a friendSave your money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture constantly rolling after having gray vertical lines for 12 hours! Now they are horizontal.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, SherryS. We're sorry to hear about the display issues you're experiencing with your TV. That’s certainly not the performance we expect from our products, and we understand how disappointing this must be. Your feedback is valuable and will be shared with our team as we work to ensure better reliability and quality. Tine | Insignia Support
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought one and the remote won't pair with the tv. I've seen 1000 videos on you tube and it doesn't work. what I do? return the TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mauro,
We apologize for your experience, you feedback is helpful to us so we can continue to improve the quality of our products. If you need further assistance, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
TV REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am taking this item back today, I have purchased 3 of these TV's January of this year. The other 2 work with no issues but this last one looses all local channel reception. We thought it might be the antenna so purchased anew one but no luck. I have had to reset the TV back to factory setting 4 times in the last 10 days. NOT HAPPY.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sincerely sorry to hear about the issues you've encountered with one of the TV's you purchased. It's frustrating to experience difficulties with reception and frequent resets, especially when the other two TVs are functioning without any issues. We apologize for any inconvenience this has caused you. While it's possible that the problem may be specific to this particular unit, we understand your frustration. Please know that your feedback is invaluable to us, and we will address this matter to prevent similar occurrences in the future. If you haven't already, we recommend returning the TV for a replacement or contacting our customer support team for further assistance. We appreciate your understanding and patience as we work to resolve this issue for you. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Bad QC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After couple weeks, screen turns blue and purple lines with black background. Not the best quality for the price.
No, I would not recommend this to a friend- Cons mentioned:Performance
Buyer beware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ! Constantly freezes, we must unplug it and restart it daily
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobinA,
Thank you for writing a review about our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Open box option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box is garbage option if it’s online order. You get what ever they feel is good conditions and then stuck having to return it if something is not right. Waste of time and wouldn’t recommend.
No, I would not recommend this to a friendSad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV doesn't turn off with the remote. Must go to the store to return and as I am not full time in Florida, it is difficult.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello EliK, thank you for sharing your feedback on the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issue with the TV not turning off with the remote and the inconvenience it has caused, especially given your situation.
Your comments are important to us, and we take them seriously. We apologize for any frustration this has caused and appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. Emman | Insignia Products
Broken TV gift that I couldn’t return
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV came broken and when calling to make a refund and return the TV, they declined to give me either. Would not recommend to purchase this kind of TV or have it mailed to you.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're very sorry to hear that your TV arrived broken and that you had difficulties with the return and refund process. Your feedback is important to us, and we'll use it to improve our service. We hope you'll consider giving us another chance in the future.
- Carl | Insignia Products
Worst Customer Experience of all Time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll never use Best Buy again. Delivery was to be made by Roadie - never never buy anything with Roadie shipping. I was contacted (called and by text) by Roadie that delivery would be within the hour. Roadie never showed up. And Roadie returned the purchase to Best Buy and when I contacted Best Buy they said I had to re-order.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DanielS,
Thank you for taking time to write a review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/insignia