Customer Ratings & Reviews
- Model:
- NS-32F202NA23
- SKU:
- 6495086
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 32" Class F20 Series LED Full HD Smart Fire TV, especially praising its picture quality and ease of setup. Many also appreciate the size and connectivity options. However, some customers have noted issues with brightness and missing parts.
This summary was generated by AI based on customer reviews.
bad investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted just a couple of months. I packed it back up but because of mobility issues, return date passed. Money thrown away. Screen would stay on "FireTV" screen, could not get passed this screen.
No, I would not recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have spectrum TV you want be able to down load the spectrum app
I would recommend this to a friendTv for kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but I like the Samsung better. Doesn’t pick up Wi-Fi as well.
No, I would not recommend this to a friendTV Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item. Remote control unit worthless, as it has no option to enter channel numbers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ArnieD! Thank you for your feedback on Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear that the remote-control unit was so disappointing, especially with the option to enter channel numbers. We understand why you decided to return the item. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just okay, difficult to set up. Price too much. Just did not like.
No, I would not recommend this to a friendBad product!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a HORRIBLE product. I could NOT set up a prime video account that IS REQUIRED to be able to USE the tv. My new phone number in the prime video computer says it’s under some woman’s name, so they could NOT create me an account. I had to return the tv with no automobile.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JenniferJ, for sharing your experience. We’re sorry to hear that setting up Prime Video on the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV was frustrating and led to a return. That sounds incredibly inconvenient, and we appreciate your feedback. If you need further assistance, don’t hesitate to reach out—we truly value your support. Tine | Insignia Support
Decent Display, But WiFi Issues After 2 Months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display was decent for the price; however, the WiFi connectivity stopped working after just two months. No matter what I tried, it wouldn’t reconnect, which means the Amazon Fire features are now unusable. I’m going to reach out to support and will update this review accordingly.
No, I would not recommend this to a friendno good for on air reception
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.may be good with cable but its no good with antenna and that's what I got it for. Had to return it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We’re sorry to hear that you experienced issues with over-the-air reception while using an antenna.
We designed our TVs to provide a great experience for both cable and antenna users, but we understand that reception can vary based on several factors, such as location, antenna type, and signal strength. If you’re open to it, we’d love to help troubleshoot the reception issues you encountered.
Please reach out to our support team for assistance, and we’ll do our best to help you get the most out of your TV. Your satisfaction is important to us, and we appreciate your input as we strive to improve our products.
Thank you again for sharing your thoughts.
DO NOT BUY OPEN BOX!! THEY SELL BROKEN ITEMS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY OPEN BOX FROM BEST BUY! EVEN IF YOU PAY FOR EXCELLENT CONDITION THINGS MAY BE BROKEN AND THEY WILL NOT ASSIST YOU OTHER THAN RETURNING THE ITEM WITHOUT REPLACEMENT SINCE THEY ARE "OUT OF STOCK" DON'T BELIEVE THE "QUALITY INSPECTION" TAPE ON THE TOP OF THE BOX. I SHOULD HAVE PAID THE EXTRA MONEY AND BOUGHT IT NEW FROM SOMEPLACE ELSE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issues you encountered with the open box purchase. We understand how disappointing it can be to receive a product that doesn't meet your expectations, especially after trusting the quality inspection.
Please reach out to our customer support team so we can assist you further. We want to ensure you have a satisfactory resolution, whether it's through troubleshooting or exploring other options. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services.
Thank you for bringing this to our attention, and we hope to resolve this for you soon. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
1 of 2 broken in less than a year
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these, one has already stopped working. It's still under warranty, but what a huge hassle to go through. Not sold on this brand.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChristopherC! Thank you for sharing your experience with Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We're really sorry to hear that one of the items you purchased has already stopped working. We understand how frustrating it can be to deal with warranty claims and the inconveniences it causes. Your feedback is important to us, and we'll do our best to improve our products and services. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Unresolved issue!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv and a surround sound for my r.v. Unfortunately, I haven't even used it due to my t.v. missing the screws that hold the legs on as well as the remote batteries. I went back to the store to get 2 screws and was told by an associate they don't have screws, but for $29.99 I could purchase a bolt kit. (for wall mounts) The second option was to drive 30 miles and get the tv and return it. Very dissapointing considering the $ I've spent with Best Buy in my life.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We recognize the importance of having all components ready for a seamless setup and appreciate your feedback regarding the missing screws and remote batteries. Your input is invaluable in helping us improve our customer service and product offerings. We hope you’ll find a resolution that allows you to enjoy your entertainment system soon! Jeth | Insignia Support.https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent enough television set for the price
No, I would not recommend this to a friendInsignia TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to program it after powering it on. Returned it to Best Buy and they attempted to make it function without success. Received a refund.
No, I would not recommend this to a friend- Cons mentioned:App compatibility
spectrum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to directly download spectrum app ended up with the samsung - no issues with spectrum
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. Sorry to hear that you were unable to directly download the Spectrum app, but glad to hear that the Insignia Fire TV worked out well for you! We appreciate your feedback and will take it into consideration as we continue to improve our products and services. We're happy you were able to find an alternative solution that met your needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
1 star.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up for a 65-year-old man. Difficult to maintain app information for a 65-year-old man. Unable to set up app applications when already paid, Amazon informed. Poorly made product left side cracked.
No, I would not recommend this to a friendNot very smart buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes, Constantly have to pull the power plug to reset. Mostly want it for antenna use but always fighting against movie pay channels. Never stays on antenna. Has a smart mind of its own.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We're sorry to hear about the freezing issues and the challenges you're facing with keeping the TV on antenna mode. We understand how frustrating that can be, especially when you're trying to enjoy a simple viewing experience. Your input is important and will be shared with our team to help improve future product functionality and user control.
Keith | Insignia Support
Don't buy Amazon fire TV if you have Spectrum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy a Amazon fire TV. Spectrum app can't be uploaded. I just lost my money because I bought it early as a gift and they won't accept a return.
No, I would not recommend this to a friendBug new. Avoid buying used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im giving 1 star because I bought an “excellent” condition open box and I received a tv with a completely smashed screen.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: the tv turns on immediately, you don’t have to wait for apps to load and you can move up and down seamlessly Cons: the apps close out randomly and you get directed back to the Home Screen. The apps are occasionally glitchy regardless of your network connection and strength. The Alexa speech feature is not always accurate.
No, I would not recommend this to a friendPicture could be better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not great. I waited too long to return it, but I can't watch it because it gives me headaches.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that the picture quality of your Insignia 32" Class F20 Series LED Full HD Smart Fire TV is not meeting your expectations. I understand how frustrating it can be to have a product that doesn't meet your needs, especially when it comes to entertainment. I'm sorry that you didn't have the opportunity to return it within the return window, and I'm even more sorry that you're experiencing headaches from watching it. I'll make sure to pass on your feedback to our quality control team to improve our products. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086