Customer Ratings & Reviews
- Model:
- NS-32F202NA23
- SKU:
- 6495086
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 32" Class F20 Series LED Full HD Smart Fire TV, especially praising its picture quality and ease of setup. Many also appreciate the size and connectivity options. However, some customers have noted issues with brightness and missing parts.
This summary was generated by AI based on customer reviews.
Not recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality and very difficult to navigate on screen.
No, I would not recommend this to a friendDon't buy Insignia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not connect to my network and would not go past the remote pairing screen. Why do I need to pair the remote YOU put in the box??? Insignia has got a zero rating with me now. After its trashy washing machine, Ill never buy Insignia again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
OOBE needs to be completed using the remote control in the box.
Thank you.
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought one and the remote won't pair with the tv. I've seen 1000 videos on you tube and it doesn't work. what I do? return the TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mauro,
We apologize for your experience, you feedback is helpful to us so we can continue to improve the quality of our products. If you need further assistance, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
TV REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am taking this item back today, I have purchased 3 of these TV's January of this year. The other 2 work with no issues but this last one looses all local channel reception. We thought it might be the antenna so purchased anew one but no luck. I have had to reset the TV back to factory setting 4 times in the last 10 days. NOT HAPPY.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sincerely sorry to hear about the issues you've encountered with one of the TV's you purchased. It's frustrating to experience difficulties with reception and frequent resets, especially when the other two TVs are functioning without any issues. We apologize for any inconvenience this has caused you. While it's possible that the problem may be specific to this particular unit, we understand your frustration. Please know that your feedback is invaluable to us, and we will address this matter to prevent similar occurrences in the future. If you haven't already, we recommend returning the TV for a replacement or contacting our customer support team for further assistance. We appreciate your understanding and patience as we work to resolve this issue for you. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
- Cons mentioned:Performance
Buyer beware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ! Constantly freezes, we must unplug it and restart it daily
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobinA,
Thank you for writing a review about our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Open box option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box is garbage option if it’s online order. You get what ever they feel is good conditions and then stuck having to return it if something is not right. Waste of time and wouldn’t recommend.
No, I would not recommend this to a friendSave your money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture constantly rolling after having gray vertical lines for 12 hours! Now they are horizontal.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, SherryS. We're sorry to hear about the display issues you're experiencing with your TV. That’s certainly not the performance we expect from our products, and we understand how disappointing this must be. Your feedback is valuable and will be shared with our team as we work to ensure better reliability and quality. Tine | Insignia Support
Worst Customer Experience of all Time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll never use Best Buy again. Delivery was to be made by Roadie - never never buy anything with Roadie shipping. I was contacted (called and by text) by Roadie that delivery would be within the hour. Roadie never showed up. And Roadie returned the purchase to Best Buy and when I contacted Best Buy they said I had to re-order.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DanielS,
Thank you for taking time to write a review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/insignia
no thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no remote no stand returned before I left the store
No, I would not recommend this to a friendBad QC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After couple weeks, screen turns blue and purple lines with black background. Not the best quality for the price.
No, I would not recommend this to a friendUgh I do not like Fire TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was low on features, and I got to learn the hard way how terrible Amazon FIRE TV really is.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EricBatBB,
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
NO TV REMOTE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THERE WAS NO REMOTE CONTROL OR FEET IN THE BOX. THE TV WAS A GIFT.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Broken TV gift that I couldn’t return
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV came broken and when calling to make a refund and return the TV, they declined to give me either. Would not recommend to purchase this kind of TV or have it mailed to you.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're very sorry to hear that your TV arrived broken and that you had difficulties with the return and refund process. Your feedback is important to us, and we'll use it to improve our service. We hope you'll consider giving us another chance in the future.
- Carl | Insignia Products
Tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works fine but the picture quality is very poor.
No, I would not recommend this to a friendBAD TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, screen shattered without being touched 4 months after purchase, took it back to replace but no luck I was told no way the screen shatters just like that, even though I had purchased insurance it didn't matter, so they make me buy a new tv because. No Choice
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DougC,
Thank you for taking time to write a review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV doesn't turn off with the remote. Must go to the store to return and as I am not full time in Florida, it is difficult.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello EliK, thank you for sharing your feedback on the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issue with the TV not turning off with the remote and the inconvenience it has caused, especially given your situation.
Your comments are important to us, and we take them seriously. We apologize for any frustration this has caused and appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. Emman | Insignia Products
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't even comment of the quality of the picture or the audio since I could not connect it to cable & nether could the Spectrum service guy. I was very disappointed.
No, I would not recommend this to a friendSpend $50 more get a real-TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy, washed-out, pale picture. Not crisp. Video/ picture settings don't help. Spend $50 more get a real-TV. I purchased this based on the reviews. (set up was generally fine)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LarryC,
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Need to knownif it has wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One question does it have wifi ? Im trying to sync it with my wifi at home
I would recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture, color and sound. We returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the picture, color, and sound quality did not meet your expectations. We understand how disappointing it can be when a product doesn’t deliver the experience you were hoping for. Your input is valuable and will be shared with our team to help improve future models.
Keith | Insignia Support