Customer Ratings & Reviews
- Model:
- NS-32F202NA23
- SKU:
- 6495086
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 32" Class F20 Series LED Full HD Smart Fire TV, especially praising its picture quality and ease of setup. Many also appreciate the size and connectivity options. However, some customers have noted issues with brightness and missing parts.
This summary was generated by AI based on customer reviews.
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture, color and sound. We returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the picture, color, and sound quality did not meet your expectations. We understand how disappointing it can be when a product doesn’t deliver the experience you were hoping for. Your input is valuable and will be shared with our team to help improve future models.
Keith | Insignia Support
Ugh I do not like Fire TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was low on features, and I got to learn the hard way how terrible Amazon FIRE TV really is.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EricBatBB,
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works fine but the picture quality is very poor.
No, I would not recommend this to a friendNO TV REMOTE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THERE WAS NO REMOTE CONTROL OR FEET IN THE BOX. THE TV WAS A GIFT.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
BAD TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, screen shattered without being touched 4 months after purchase, took it back to replace but no luck I was told no way the screen shatters just like that, even though I had purchased insurance it didn't matter, so they make me buy a new tv because. No Choice
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DougC,
Thank you for taking time to write a review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't even comment of the quality of the picture or the audio since I could not connect it to cable & nether could the Spectrum service guy. I was very disappointed.
No, I would not recommend this to a friendSpend $50 more get a real-TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy, washed-out, pale picture. Not crisp. Video/ picture settings don't help. Spend $50 more get a real-TV. I purchased this based on the reviews. (set up was generally fine)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LarryC,
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Connectivity, Picture quality
Great Smart TV for a Bedroom with an Ethernet Port
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a perfect size for the master bedroom. One feature not found on this brand/model is full HD (1080p). The picture excellent and I have not noticed any jitter while watching sports events. Another feature not found on ANY 32 inch models except this model is an Ethernet port which enables me to take full advantage of my 1 gigabit wired internet service. What happened was, on one boring winter long before I got high speed internet service, I wired my every room in my house with varying lengths of CAT6 patch cables. That is, each room in my house has an Ethernet terminal that snaps into a Keystone wall plate at each end and all of the cable originate from my home office at an 6 port Keystone wall plate, A CAT6 patch cable connects from each port on the six port Keystone wall plate and terminates at a switch which in turn is connected to a 1 GIG router. The router in turn is connected to the fiber optic residential service port, With all the work I put into installing the network and cost of materials and tools (the components are not really all that expensive), all of my smart TV's and other devices (where applicable), had to be connected to the internet via an Ethernet connection. I would like to add one important aspect to this smart TV and that is, it is necessary plug a USB memory stick into the designated port on the back of the unit because I was getting warnings about a lack of memory. No big deal because I have a bunch of no longer used 32 GB, 64 GB, etc., no longer used memory sticks lying around. Just plug it in and let the electronics in the set format it. I think I used a 128 GB to be on the safe side.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your detailed review of the Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. It's great to hear that it fits perfectly in your master bedroom and that you're enjoying the excellent picture quality without any jitter during sports events.
Your setup with the Ethernet port sounds impressive and well-planned, allowing you to fully utilize your 1 gigabit wired internet service. It's also helpful to know about the necessity of plugging in a USB memory stick to address memory warnings.
If you have any further feedback or need assistance, please feel free to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Need to knownif it has wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One question does it have wifi ? Im trying to sync it with my wifi at home
I would recommend this to a friendNot worth it anymore. Forced Ad videos!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After an update, they make you watch an Advertisement after turning the TV on. Now the TV is sluggish and unresponsive. Shame on Amazon for this… do not buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for sharing your feedback. I'm sorry to hear about your experience with the recent update on your Insignia™ Fire TV. The forced advertisements and performance issues must be frustrating. Your concerns are important, and I'll make sure to pass them along to the relevant team. If there's anything else we can do to assist you or if you have any other feedback, please let us know. We appreciate your input and hope to improve your experience in the future. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Open Box Issue with TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Happy, I received with non working feet for it to stand on, being disabled they only offeredme to return at my expense, via taxi or UBER (I don't drive) it was stated open-box,OK but no missing parts, Very disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DouglasR,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Cheap TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV glitches and freezes a lot. It shuts off at random times.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience this has caused you. We strive to provide top-quality products to our customers and will look into this issue immediately. Thank you for bringing it to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Does not have ability to turn off sleep timer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have ability to turn off sleep timer. Do not buy this trash
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that you're dissatisfied with the product due to the inability to turn off the sleep timer. Your frustration is understandable, and we apologize for any inconvenience caused. We appreciate you bringing this to our attention and will consider your comments for future improvements. If you need further assistance, please don't hesitate to contact our customer hotline at 1-877-467-4289.
- Carl | Insignia Products
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned.....Had issues setting it up, (probably me) to complicated.
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival. Color bars after firmware upgrade and Fire upgrade. Flickering and color lines.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HamRadio,
Thank you for sharing your experience with the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We're very sorry to hear that your TV was dead on arrival and experienced issues with color bars and flickering after the firmware and Fire upgrades. We understand how disappointing this must be. Please reach out to our customer support team for further assistance. Patricia | Insignia Support
Does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked tv but stopped working after 3 weeks and they told me I’m past the return window. Cheap tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Britt44,
We are sorry to hear about your experience with the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. It’s disappointing when a product stops working so soon after purchase, especially when you’re past the return window. We appreciate your feedback and take it seriously. Please reach out to our customer support team to see if there’s anything we can do to assist you further. Your satisfaction is important to us. Patricia | Insignia Support
Truck tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hard to operate. Bought for my husband’s big rig. It’s to hard to reset every time he stops.steps are to confusing.
No, I would not recommend this to a friendUn happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery person never entered the building to deliver my remote security said he left with knocking for them to let him in.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience caused by the delivery issue with your remote. Ensuring smooth and professional delivery experiences is important to us, and we regret that the delivery person did not enter the building as expected. If you require assistance with rescheduling or further support, please reach out to us directly. Your feedback is valued, and we will use it to enhance our delivery procedures to provide better service in the future. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Horrible experience. Never Refunded
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never delivered. Sent a photo of it in a car. How does that count as proof if delivery
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the delivery issue. We understand your frustration and are committed to resolving this matter promptly. Your feedback is invaluable to us, and we will ensure that such incidents do not occur in the future. Thank you for your patience and understanding. - Carl | Insignia Products
I Don't Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is absolutely terrible and it stoped working after 3 days... no sound... reset it numerous times and did all troubleshooting. Buying a different TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 32" Class F20 Series LED Full HD Smart Fire TV! We know how frustrating is that your fire TV stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us