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Customer Ratings & Reviews

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$76.99
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Comp. Value: $169.99

Customer reviews

Rating 4.6 out of 5 stars with 2524 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the 32" Class F20 Series LED Full HD Smart Fire TV, especially praising its picture quality and ease of setup. Many also appreciate the size and connectivity options. However, some customers have noted issues with brightness and missing parts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,524 reviews
  • Rated 5 out of 5 stars

    Tv review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good tv i hope many will buy this type of tv

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these tv's and it was an open box. It was in like new condition. It was missing the manuals and the legs. Whoever put that in the box put the wrong ones back and they wers so big it busted the styrofoam. I called coon rapids where l bought it from and got who l could not understand and asked for a manager and he was on the phone and would call me back. Two days and no call. I wound up spending $25.00 for the legs. Turns l should have bought a new one. Whoever checks these should get fired. I will never buy from best bug again. Only because of their customer service.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JimP,

      Thank you for writing a review about our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.

      Insignia Products
      Marites
      www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    32 Inch Insignia F20 smart Fire TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV Awesome TVAwesome TV Awesome TV Awesome TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Sound problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great. But the sound has been a problem. Many times when you first turn on the tv, there is no sound. you have to change to another channel to get the sound to start. Had the tv replaced with another. Still the same problem

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JohnL,

      Hearing your feedback about this product is important to us. It is helpful so we can continue to improve the quality of this television. If you need further assistance, please contact us at 1-877-467-4289.

      Insignia Support
      Lea
      https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Its a good tv for a good price so why not.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I Do Not Recommend this Insignia TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend buying the Insignia 32" HD Smart TV. I wanted a TV to have on our kitchen counter. The size works, but that's about the only good thing I can say about it. Perhaps due to its size, the TV has small cache space, which limits the number of streaming services you can load and store. It loses your login information, requiring you to log in and verify your service provider multiple times for a channel. It often takes a long time just to get a channel/streaming service to come on. Sometimes I just get a blank screen. The picture also cannot be seen well unless yo'ure right in front of it. Very frustrating. I do not recommend buying this TV.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to share your feedback regarding the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We genuinely appreciate your insights as they help us understand our customers' experiences and areas for improvement.

      We are sorry to hear that your experience with our TV has not met your expectations. Your concerns about the limited cache space and the issues with login persistence for streaming services are important to us, and we will be sure to relay this information to our product development team for future consideration. We understand how frustrating it can be to experience delays in accessing content and to encounter a blank screen, and we apologize for any inconvenience this has caused.

      Regarding the viewing angle issues, we recognize that certain environments and setups can impact picture quality, and we are continually looking to enhance the performance of our products across various scenarios.

      Your feedback is invaluable, and we are committed to improving our products to better serve our customers. If you have any further concerns or if there’s anything else we can do to assist you, please don't hesitate to reach out to our customer support team.

      Thank you again for your input. BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Picture good but default operations leave alot to

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dislike the fact it defaults to the "Firefly" on start-up rather then to last channel viewed.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Powers off for no reason - slows down at times

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV powers off for no reason - has to be unplugged to power back on. Sometimes slows down to a crawl navigating through options. Pay little more and get something that actually works.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Growing disappointment.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item the day of, or the next one, after it arrived. I tried to cancel the order before it shipped, but was unable to. I must say, I have also been having some troubling experiences with the Geek Squad in your Lancaster, PA store. The last incident, the young lady argued with me about the situation, Yet the physical evidence that I discussed, proved her wrong. Very disappointing. I would welcome discussing this more, but not online.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Insignia 42"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for a cheap TV. It serves the purpose for what I needed. Had to add sound bar to get better sound.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont do it....buy any other tv but this one.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst tv I ever had, I dont care how low the price is its not worth it. I bougt 2 tv's because it was on sale. I didn't open it until 3months later after fixing up my house. I cant take it back, I can't give this crappy tv as a gift. The pictures quality is terrible, the picture is so blurry you can barely read the words on a cable menue. Also, cable does not help at all and there is a delay between the tv and the cable box. Just save some extra money to buy something better. Any brand is better then this. Its freaking terrible, my kids 12yr old tv looks better than this. It is that bad, its that bad....its really that bad your not that broke I promise you its not worth it.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Syretta,

      Thank you for taking time to write a review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.

      Dina || Insignia Support || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv just turns off by itself then will come back on by itself

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy is a terrible company

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an HDMI-HDMI cable, was NOT informed of your petty little immediate return policy and now I am stuck with a cable that I do not need and NEVER used. Even grocery stores take food back within a reasonable time. Your cable and other inventory are not perishable so your return policy is absurd. ALSO, you have no customer service email and one is forced to chat, call or shut up. THAT is terrible customer service and I will never buy anything from you again.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We're truly sorry for the frustration and inconvenience you've experienced with our return policy and customer service options. We understand how important it is to have clear communication and accessible support channels for our customers, and we apologize if we fell short in this instance. Your feedback is invaluable to us, and we'll use it to improve our policies and customer service offerings moving forward. Regarding your HDMI cable purchase, we understand your disappointment and regret any inconvenience caused. While our return policy is designed to balance the needs of our customers with the operational aspects of our business, we always aim to provide fair and reasonable solutions whenever possible. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your understanding and the opportunity to address your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086 BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Image quality so so

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture Quality is mediocre at best.image seems to dark even after adjustments

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button layout

    Rated 1 out of 5 stars

    Sad purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No off /on switch on TV, only control is by remote. Not stated in description of the product. Not easy to set up.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, thanks for your review. The TV can be turned on/off by the button under remote receiver. BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Insignia tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is not as good as my Samsung and my Vizio. Even with adjustments the color and brightness are not as good as my other tv’s . Don’t think I would buy another Insignia.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for writing a review about our 32" Class F20 Series LED HD Smart Fire TV! We understand that you are having issue with your fire TV picture. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.

      Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Cons mentioned:
    App compatibility

    Rated 1 out of 5 stars

    Amazon fire tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst tv. Fill up with apps.and wont work even after deliting apps .wont buy again

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Mark,
      Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. I know it can be dissatisfying that its not working as expected. If you need further assistance, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
      Insignia Support
      Molina
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Are you serious ?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an Amaxon avcount but be xause i just wanted tonwstch TV at first now i cant sign into Amazon. Absolutely worse purchase ive ever made, bar none ! Either wait 7 hours fot apps to update of watch TV OR WATCH TV snd never be able to update a password. Yes, it was $85 and honestly overpriced by about $82biggestrip off ever

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for writing a review about our 32" Class F20 Series LED Full HD Smart Fire TV! We understand that you're having trouble signing into your Amazon account on your fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get troubleshooting assistance with your fire TV.

      Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Product failure without any recourse.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the product because it stated it was compatible with HULU. Hooked up to HULU was good. 3 weeks later I lost all HULU on my set. Could not get HULU back. I was told Insignia TV's had a problem with HULU & Disney hookups. Went to store in Bangor, ME and they told me I was too late to trade for a tv that was compatible with HULU. Not helpful at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse smart tv ive ever owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly will most likely throuw these tvs away. They are absolutely garbage and best buy support was worthless. I have 2 of these tvs and they both have contless issues and its always "let us walk you through how to reset the tv" thanks that didnt work the first 4 times maybe number 5 is the charm.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Nathan,
      Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
      Chelsea
      Insignia Support
      https://www.insigniaproducts.com/ BBY-ExBrand_Insignia