Customer Ratings & Reviews
- Model:
- NS-32F201NA26
- SKU:
- 6614070
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 32" Class F20 Series LED HD (720p) Smart Fire TV, especially regarding its excellent picture quality and ease of setup. Many appreciate the size, finding it suitable for bedrooms, and some like the weight, noting its convenience for mounting. However, some customers have expressed concerns about the product's durability, and a few have mentioned issues with the remote control and brightness.
This summary was generated by AI based on customer reviews.
system need to fix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everything is ok, but only one thing is worse to me , because i use it for my menu display, and it will shut off , after couple minutes, and the system can't change to sleep mode to never
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Quan, thank you for sharing your experience with the Insignia F20 Series TV, and we’re sorry to hear that the screen is shutting off after a few minutes when you’re using it as a menu display, especially since the sleep settings aren’t allowing you to set it to “never,” which we understand can be very frustrating when you need the display to stay on continuously; we appreciate you bringing this to our attention, as feedback like yours helps us improve future Insignia products, and we are here to help you with further support through our team at 877‑467‑4289 or insigniasupport@bestbuy.com; thank you again for taking the time to leave your review. Darshan | Insignia
Didn’t even work for 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is broken after 3 months of use. Randomly goes to a black and white screen and makes a horrible noise. Don’t waste your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Isabella, thank you for sharing your feedback. I’m really sorry to hear that your TV stopped working after such a short time that’s definitely not the experience we want for you, and I understand how frustrating this must be. We appreciate you bringing this to our attention, and our support team can walk you through the next steps to review the issue and explore available options at 877‑467‑4289 or insigniasupport@bestbuy.com.
Mueez | Insignia
Don’t buy 32” Insignia Fire TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two 32 inch Insignia Smart TV’s. Both were a terrible experience. 1 TV would not recognize the remote control at all so set up not achievable secondly the other TV in another room did and would come on and off based on actions in the other room. 2. Second TV won’t down load apps (prime video, Netflix etc) despite strong WiFi connection. Bad experience with this size model
No, I would not recommend this to a friendScreen possessed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the screen goes blank with loud static every so often. The last three times I’ve tried to watch and episode of a show before bed and is happens. Very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Steven, thank you for sharing your experience with the Insignia – 32" Class F20 Series LED HD (720p) Smart Fire TV, and we’re truly sorry to hear how frustrating it has been to have the screen go blank with loud static while you’re trying to watch your shows. That interruption is understandably disappointing, and our team would like to take a closer look to help resolve what you’re experiencing. Our Insignia Support team is available at 877‑467‑4289 or insigniasupport@bestbuy.com, and we’ll be glad to assist you further. Thank you for sharing feedback.
Darshan | Insignia
Keeps crashing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is very poor...tv keeps reboot cycle going!! Stay Away From this model!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bernardo, thank you for taking the time to share your feedback. We’re sorry to hear that your Insignia™ 32" Class F20 Series LED HD Smart Fire TV, Model NS‑32F201NA26, is experiencing software issues and getting stuck in a reboot cycle. That’s certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com, and we will be happy to assist you.
Rafay | Insignia Products
Low price. Not great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was in great condition physically. However when it’s on the screen just goes out and makes a weird static noise out of no where. The only way to stop it is to either turn it off then back on or unplug it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for sharing your experience. We’re very sorry to hear that your TV is losing picture and making a static noise unexpectedly. That’s not the level of reliability we want our customers to experience, and we understand how frustrating it must be to power‑cycle or unplug the TV just to stop the issue. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com so our team can assist you further and review the available options. Thank you for choosing Insignia products.
Mueez | Insignia Products
- Cons mentioned:Remote control
Cheap but not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Slow response, poor internet interface, inadequate remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello John, thank you for taking the time to share your experience with us. We’re sorry to hear that your 32" Insignia F20 Series TV has been slow, difficult to navigate online, and that the remote hasn’t met your needs, we understand how frustrating that can be. Your feedback is valuable, and we’ll use it to help improve future products. Our support team would be glad to explore the issue in more detail and review troubleshooting or warranty options with you at 877‑467‑4289 or insigniasupport@bestbuy.com. Thank you again for bringing this to our attention.
Darshan | Insignia
Bad, bad, not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and works but It gets fuzzy and the volume shoots up like back in the day when the TVs had “static”. And it scares the crap out of my 7 year old. Only way to fix it is to unplug the tv and turn it back on. This happens at least every other day
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Insignia Customer, thank you for sharing your feedback. We’re sorry to hear that your TV is experiencing fuzzy picture issues and sudden volume spikes and especially since it’s startling your child. That’s absolutely not the experience we want for you. Your feedback is important to us, and it helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com and we will be happy to help you.
Rafay | Insignia Products
Returning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning immediately had this less than a year and it randomly makes a loud noise followed by freezing and static
No, I would not recommend this to a friendReturned after a few days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound malfunctioned on it the first few days and returned it for a different TCL brand 40" for about the same price.
No, I would not recommend this to a friendTv sucks! Glitches out constantly even tho its new
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv glitches out contactly its basically unusable. Been to busy to return it and its most likely beyong the return window
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nicholas, thank you for sharing your experience with us. We’re really sorry to hear your TV is glitching that sounds incredibly frustrating, especially with a new purchase. Even if you’re past the return window, please reach out to us at 877‑467‑4289 or insigniasupport@bestbuy.com so we can look into this and help find a solution. Your feedback matters and helps us improve.
Vennila | Insignia
Terrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was damaged when opened. It was for a playroom so I used it as was. Sound worked, then one day just stopped. I did the recommended troubleshooting and even did a factory reset, but the sound still won't come on. I highly recommend NOT buying this tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jennifer,
We appreciate you sharing these challenges regarding your television. It is disappointing to hear that your unit arrived with damage and that the audio has since failed despite your troubleshooting efforts, as we strive to provide durable and high-quality products. To resolve these performance issues, please contact us at 877-467-4289 or insigniasupport@bestbuy.com so we can look into this further. Thank you for choosing Insignia.
Allen | Insignia
Loud Annoying Reset Every Morning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is for my office. Every morning, after I turn on the TV, it freezes, shows squiggly lines across the screen, and emits a VERY loud screeching sound. After about one minute, it resets itself. Then it works fine for the rest of the day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Bill,
We appreciate you sharing the technical issues you are encountering each morning. It is concerning to hear about the disruptive audio and display performance, as we aim for our televisions to provide a seamless experience in your workspace. To resolve this Issue, please contact us at 877-467-4289 or insigniasupport@bestbuy.com so we can provide further assistance. Thank you for choosing Insignia.
Allen | Insignia
TV missing leg screw. Leg fell off. TV broke.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this purchase. It was missing 4 leg screws that secured the legs on the Tv. One leg fell off and it fell on the floor and smashed. Geek squad could not repair it. I bought the same TV yesterday and it had 4 screws to secure the legs. I called customer service (Keyona)? And was told I have to come into the store again and talk to the manager to be reimbursed
I would recommend this to a friendPoor tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv keeps cutting off in the middle of me watching it and turning black and white making static noise
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jayla, thank you for taking the time to share your experience with the Insignia – 32" Class F20 Series LED HD (720p) Smart Fire TV. We understand how frustrating it must be to have the TV shut off while you're watching and then switch to black‑and‑white with static noise, that’s definitely not the experience we want for our customers and we’d like to learn more about what’s happening so we can explore this in detail and look into possible solutions. we’re here to support you at 877‑467‑4289 or insigniasupport@bestbuy.com if you’d like to walk through troubleshooting steps or discuss this further. Thank you again for taking time to leave a review.
Darshan | Insignia
No answer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came broke had to throw it out into the dumpster it kept blinking out and making a static sound
No, I would not recommend this to a friendFALSE ADVERTISING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it advertised as SET UP all the guys did was put the feet on the set DID NOT HOOK IT UP WITH SPECTRUM when I said if you will not SET IT UP TAKE IT BACK they left and I mean took off ! this is what Best Buy said was set up. DIDN'T KNOW THE TO HOOK IT UP TO SPECTRUM THAT IS WHY I ASKED FOR DELIEVER
No, I would not recommend this to a friendToo many issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple issues in the first week. Kept having to reset it. The last staw was the sound not working (and no, it wasn't muted). Returned.
No, I would not recommend this to a friendNot good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality, it's a cheap television for the price but the picture is low grade, if i had known i would have paid a little more for a better brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Even, thank you for sharing your feedback. We’re sorry to hear the picture quality didn’t meet your expectations. Your experience matters to us, and we’d like to help make this right. Please reach out to our support team at 1-877‑467‑4289 or insigniasupport@bestbuy.com for further assistance.
Sam | Insignia Products
Without internet, set up is very difficult
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was purchased for use at a lake cabin with no internet service whatsoever. We are still attempting to complete set up without internet.
No, I would not recommend this to a friend