Customer Ratings & Reviews
- Model:
- NS-32F201NA26
- SKU:
- 6614070
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 32" Class F20 Series LED HD (720p) Smart Fire TV, especially regarding its excellent picture quality and ease of setup. Many appreciate the size, finding it suitable for bedrooms, and some like the weight, noting its convenience for mounting. However, some customers have expressed concerns about the product's durability, and a few have mentioned issues with the remote control and brightness.
This summary was generated by AI based on customer reviews.
Glitcho
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second replacement I got for this same brand same size randomly makes an extremely loud shhhhhhh noise like the black and white screen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your feedback. I’m really sorry to hear that you’ve experienced this issue more than once. A loud static‑type noise like that is definitely not the experience we want for you, and I understand how frustrating it must be to go through it again with a replacement unit. We appreciate you bringing this to our attention, and we want to make sure it gets resolved properly for you. Please feel free to reach out directly at 877‑467‑4289 or insigniasupport@bestbuy.com. Thanks for choosing Insignia products. Sandhya | Insignia
Like but is not that expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having problems the tv is loosing the sound, so I have to reset to estar to ear the sound I did couple time I’ll return
No, I would not recommend this to a friendVery unimpressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolution on this TV is incredibly dissappointing, but I guess fair for the price.
No, I would not recommend this to a friendBUYER'S BEWARE!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very poor product and Best Buy (Insignia) does NOT stand behind their warranty. I will NEVER purchase from BEST BUY again. I purchased the TV on a Wednesday and it cracked over the weekend. Attempted to return the purchase and the manager or online customer would not accept the product. Lesson learned
No, I would not recommend this to a friendTerrible product and even worse service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy used Roadie to deliver this item. They pulled up to my house got it out and then put it back in the truck and drove away. States it couldn’t be delivered and a refund would be issued. It’s been over three weeks and I still haven’t received my refund.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
“Best Buy “ we ever made ! Very, very happy !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! Perfect timing for us, our other tv fell over and broke, we bought two!
I would recommend this to a friend Don't buy. Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good TV for a bit,then when I use it on HDMI,the picture and sound distorts,and I can't power it off or anything else,then reboots on it's own. It's getting returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with the Insignia 32" Class F20 Series LED HD Smart Fire TV. I’m really sorry to hear that the TV started distorting the picture and sound when using HDMI and then became unresponsive before rebooting on its own. That kind of performance issue is incredibly frustrating, especially when the TV worked well at first. We truly appreciate you taking the time to let us know about this, and we understand why you’ve decided to return it. Sudeep | Insignia
Its Stupid to buy a Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too many problems, didnt know about smart TV. Salesperson lied to me about something important. I wrote to Customer Service about it, but got no answer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the Insignia 32 F20 Series Smart TV has been frustrating, especially with the issues you’ve encountered and the concerns about the information provided at purchase. That’s not the experience we want for our customers, and we understand how disappointing this situation must feel. Your feedback is important to us, and it helps us continue improving our products and overall customer experience. Sabiha | Insignia
32-in fire TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these both have issues with glitches
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello James, thank you for taking the time to share your experience with your Insignia – 32" Class F20 Series LED HD (720p) Smart Fire TV, and we’re sorry to hear that both units you purchased are experiencing glitches, as we understand how frustrating it is when multiple TVs don’t perform reliably. We are here to help, please contact us at 877‑467‑4289 or insigniasupport@bestbuy.com so we can look into this further and assist you. Feedback like yours will help us to improve our future products. Thank you for taking time to leave a review.
Darshan | Insignia
Poor TV, remoting pairing issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INSIGNIA would not pair remote. Remote would turn on tv, adjust volume, got back and select, but would not go past the pair remote screen in the set up. TV was brand new and would not respond to any of the troubleshooting suggestion from INSIGNIA'S website. Just a bad TV.
No, I would not recommend this to a friendGlitched screen - unuseable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Occasionally the screen will glitch out, freeze, and the tv restarts to the home screen. Bought two of these as christmas presents, both did the same thing. Did factory resets, problem continued. Returned both.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with the Insignia F20 Series TV, and we’re sorry to hear that both units you purchased experienced screen glitches, freezing, and unexpected restarts, even after factory resets; we understand how frustrating and disappointing this is, especially when the issue happens on more than one TV, and we truly appreciate you taking the time to let us know, as feedback like yours helps us improve future Insignia products, thank you again for your review. Darshan | Insignia
Mistake
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to exchange it 3 times... first no remote no power... second turned off and didn't turn on again... third time no sound...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for taking the time to share your experience. I’m really sorry to hear you had to exchange the TV multiple times, that’s incredibly frustrating, and it’s not the level of reliability anyone should have to deal with. Your feedback is truly appreciated, and I hope the final replacement is working the way it should for you now. For further queries, please feel free to reach out directly at 877‑467‑4289 or insigniasupport@bestbuy.com. Thanks for choosing Insignia products. Sandhya | Insignia Products
insignia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has black spots on the top corner..................
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Samuel, thank you for sharing your experience with the Insignia F20 Series TV, and we’re sorry to hear that you’re seeing black spots on the top corner of the screen, issues like this can be frustrating, especially when they affect your viewing experience we appreciate you taking the time to let us know, as feedback like yours helps us improve future Insignia products, and we are here to help you with further support through our team at 877‑467‑4289 or insigniasupport@bestbuy.com; thank you again for your review. Darshan | Insignia
BAD Software problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BAD TV. It worked for 4 hours, we turned it off and went back several hours later, turned it on and it was frozen on one screen. We tried solutions suggested on internet and you tube, but nothing worked. I think it was some kind of software problem.. Returned it.
No, I would not recommend this to a friendLights are out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have brought this tv back because the picture went out...not the sound just the picture. I had also bought 43-inch Insignia which has had to be repaired twice now for the same reason.
No, I would not recommend this to a friendNo sirve se apaga solo mo sirve el volumen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad don't buy it. After 2 months i can't returned
No, I would not recommend this to a friendDamaged tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv over 2 months ago and it suddenly stopped working. The screen showed a green line, turned off and wouldn’t turn back on. Stop looking into fake reviews, I really wasted $75 on garbage.
No, I would not recommend this to a friendTv return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sound started sounding muffled. Checked the internet and what I was viewing and still had to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Roy! Thank you for taking the time to share your feedback with us. We always want our customers to enjoy a smooth and reliable experience with Insignia - 32" Class F20 Series TV, and we’re sorry to hear that things didn’t go as expected this time.
We’re glad you were able to take the steps that worked best for you, and if you ever need assistance with another Insignia product, our support team is here to help. You can reach us at 877‑467‑4289 or insigniasupport@bestbuy.com for any product questions or troubleshooting needs.
Thank you again for choosing Insignia.
Poojitha | Insignia
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the first day I bought this TV all it does is static and shut off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Stacy, thank you for sharing your feedback. We are sorry to hear that the Insignia™ - 32" Class F20 Series LED HD (720p) Smart Fire TV hasn't met your expectations. We understand how frustrating it must be to deal with static and shutdowns right from the first day, and we are truly sorry for the experience. Our support team is ready to help you resolve this issue. You can reach them at 877‑467‑4289 or insigniasupport@bestbuy.com. Thank you again for sharing your experience. Manisha | Insignia
Open box warning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box, so it was missing the remote AND the legs. I couldn’t use it at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Quentin, Thank you for sharing your feedback with us.
We’re sorry to hear about your experience with the open‑box Insignia TV. Receiving a unit without the remote and TV legs is understandably frustrating, especially when it prevents you from using it.
Since open‑box items are managed directly by Best Buy’s retail team, the manufacturer isn’t responsible for included accessories or repackaging. Reaching out to the Best Buy store or support team is the best way to resolve missing parts or request an exchange according to their policy.
Thank you for choosing Insignia products.
Narendra | Insignia