Customer Ratings & Reviews
- Model:
- NS-32F201NA26
- SKU:
- 6614070
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 32" Class F20 Series LED HD (720p) Smart Fire TV, especially regarding its excellent picture quality and ease of setup. Many appreciate the size, finding it suitable for bedrooms, and some like the weight, noting its convenience for mounting. However, some customers have expressed concerns about the product's durability, and a few have mentioned issues with the remote control and brightness.
This summary was generated by AI based on customer reviews.
Open box warning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box, so it was missing the remote AND the legs. I couldn’t use it at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Quentin, Thank you for sharing your feedback with us.
We’re sorry to hear about your experience with the open‑box Insignia TV. Receiving a unit without the remote and TV legs is understandably frustrating, especially when it prevents you from using it.
Since open‑box items are managed directly by Best Buy’s retail team, the manufacturer isn’t responsible for included accessories or repackaging. Reaching out to the Best Buy store or support team is the best way to resolve missing parts or request an exchange according to their policy.
Thank you for choosing Insignia products.
Narendra | Insignia
Doesn't play consistently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV often goes very staticky while playing, then restarts/reboots itself during program.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ronald, thank you for sharing your feedback. We’re sorry to hear that the TV is going staticky during playback and restarting on its own. Your feedback is valuable, and it helps us continue improving our products and overall customer experience. We’re grateful you took the time to let us know about your experience.
Rafay | Insignia Products
Not worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the price is reasonable. The tv will randomly go to a static screen and it requires the tv to be inplugged
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with the Insignia 32" Class F20 Series LED HD (720p) Smart Fire TV. We are sorry to hear that the TV is randomly switching to a static screen and needs to be unplugged to reset. That’s not the reliability we aim to provide, and your feedback helps us identify where improvements may be needed. If you’d like further assistance, you can reach out to our Insignia Support team at 1‑877‑467‑4289 or insigniasupport@bestbuy.com. Thank you again for reaching out.
Rihan | Insignia
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Often glitches out. Sounds randomly doesn’t work. Randomly the screen and sound goes static.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Abriella, thank you for sharing your feedback. We’re sorry to hear that your TV is experiencing glitches, audio issues, and occasional static. We understand how frustrating that can be, and we’d like the opportunity to assist you. Please contact our team at 877‑467‑4289 so we can review the issue and help explore available options.
Sabiha | Insignia
Not happy with this purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these tvs for my daughters for Christmas and had to exchange one because the tv keeps messing up. And now this tv is doing the same thing, except worse!
No, I would not recommend this to a friendStand sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stand on this sucks! TV has fallen over more Times than I can count for my son who used it For gaming.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jennifer, thank you for sharing your feedback with us. We’re sorry to hear that the stand hasn’t provided the stability you expected and that the TV has tipped over during use. We understand how frustrating and concerning that can be, especially when it’s used for gaming. Your comments are valuable, and we appreciate you bringing this to our attention. we will use your review to help improve our products. Thank you again for sharing your experience. Manisha | Insignia
It frozen's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All of a sudden it got “frozen”. The screen just stuck with the staticky stripes and some staticky noise. At this point you cant do anything but unplug and plug it back in.
No, I would not recommend this to a friendNo sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv wasn’t working. The sound didn’t come on. I took it back and they refused to take it back or help fix the sound. Called insignia to fix it and they redirected me to them and they still didn’t take it.
No, I would not recommend this to a friendHorrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a brand new tv and it turns by itself and makes loud buzzing noise and you cannot shut it down except for unplugging it manually....horrible...
No, I would not recommend this to a friendBroken screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it screen was cracked n2 yr warrent i bought . So it was a total loss unfortunately they would not honor factory warrant. Nor 2 yr warrant i bought
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase the tv for my granddaughter an upgrade. The sound pops in and out. The tv reboots in the middle of a show
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Katrina, thank you for sharing your feedback. We’re sorry to hear that your Insignia 32" Class F20 Series LED HD Smart Fire TV is experiencing sound interruptions and rebooting during shows. This is not the level of quality or performance we aim to provide, and we appreciate you bringing this issue to our attention, as it helps us continue improving our products. Please feel free to contact Insignia Support at 1‑877‑467‑4289 or insigniasupport@bestbuy.com so we can assist you further.
Andres | Insignia
Good price poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 weeks ago for my office lobby. It is already turning off, making noise, and fuzzy. Not a recommended brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with us. We’re sorry to hear that your 32" Insignia F20 Series TV is already turning off, making noise, and showing a fuzzy picture after only three weeks, we understand how frustrating that is, especially when it’s being used in a lobby where reliability is important. We appreciate you sharing this experience, as it helps us understand where improvements are needed. Our support team can take a closer look at what’s happening and review troubleshooting or warranty options with you at 877‑467‑4289 or insigniasupport@bestbuy.com.
Darshan | Insignia
No sound after 1 week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has no sound 1 week after purchase. Waste of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your feedback. We’re sorry to hear about the TV that has no sound after just 1 week of purchase that’s definitely not what we want for you. Since your TV is still under warranty, our support team can help you troubleshoot or look into repair or replacement options. You can reach them at 1‑877‑467‑4289 or insigniasupport@bestbuy.com. Sabiha | Insignia
bad tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we have had several issues. The tv has been pixeling and then making an extreme loud noise
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Elizabeth, thank you for sharing your feedback. We’re sorry to hear that your TV has been pixelating and producing extremely loud noises. That’s definitely not the experience we want for you, and we understand how concerning and disruptive this can be. Your comments are important to us and help us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com and we will be happy to help you.
Rafay | Insignia Products
Tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not pleased with the quality of this tv. It is not preforming to the standard of my other insignia tv. I doubt if I will purchase another insignia tv
No, I would not recommend this to a friendACCOUNT UNAVAILABLE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MY 32 IN INSIGNIA TV WORKED FINE FOR 2 WEEKS THEN IT DISPLAYED ACCOUNT UNAVAILABLE CLIENT HAS BEEN DISABLED. MY QUESTION IS WHAT ACCOUNT? BEST BUY WONT TELL ME. THIS IS MY LAST BB PURCHASE.
No, I would not recommend this to a friendNew T.V.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant loud period noise. Requested a new t.v. approved but I haven't received yet a month later.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, and thank you for sharing your experience with us. We appreciate you taking the time to let us know what happened. We understand how frustrating it is to have a new TV develop a loud periodic noise and then experience a long delay in receiving your approved replacement. That is not the experience we want for our customers, and we’re sorry for the inconvenience this has caused. Please contact us at 877‑467‑4289 or insigniasupport@bestbuy.com so we can review your case and assist you with the next steps. Thank you again for bringing this to our attention. Poojitha | Insignia
Rough TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv started making loud fan noises when off and when on. I only had it for 2 weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jason! We’re sorry to hear that your TV began making loud fan noises after such a short time. Thank you for taking a moment to share this experience with us.
That’s certainly not the performance you should expect from your new TV, and we understand how frustrating this situation can be. Please contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com. We will check and help you with the further steps.
Thank you again for your feedback.
Poojitha | Insignia
Do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this less than 30 days and experiencing multiple issues with it, including the remote often not working, the tv crashing multiple times while trying to watch anything, etc. DO NOT PURCHASE
No, I would not recommend this to a friendDefective item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is showing a blue, fuzzy screen and is making a loud noise. I will have to return it.
No, I would not recommend this to a friend