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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 13023 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers praise the 32" Class F20 Series LED HD Smart Fire TV for its picture quality, affordable price, easy setup, and smart TV capabilities. They appreciate the great picture quality at an affordable price, making it a good value for the money. Customers also find the TV easy to set up and use, with its user-friendly interface and built-in streaming services. Additionally, many customers enjoy the convenience of the smart TV features, such as the Fire TV platform and access to various streaming apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 634 Showing 12,661-12,680 of 13,023 reviews
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend this TV . I had to return it due to malfunctioning--- kept shutting off. Very glad Best Buy made the process easy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound went out less than a year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is decent for the price but sound went out within the first year.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Joey. Thank you for writing a review about our Insignia 32" Smart Fire TV. I apologize that the sound went out less than a year. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.

      Mariepel C.| Insignia Products
      https://www.insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Horrible TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV only worked for 2 months and has been acting up since. This was bought for Christmas.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Brittany,

      Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.


      Insignia Products
      Nikki
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not what I ordered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like a tv full of apps. I still like old fashioned tv. And this tv does not have it. So I returned and go a different brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tried of Tv with issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv Has no sound! 2nd tv trying to buy that has an issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is already broken. T.V. should be better quality so this doesn't happen 2 weeks after They receive it as Christmas gift.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Rachel. We understand that surely this incident was unexpected and how disappointing this surely was after an amazing Christmas gift. We would like to check what could have happened, please give us a call at 877-467-4289 for further evaluation of the situation. Charles V. - Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    “Dumb TV”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently Amazon’s Platform has Major Flaws in this “Smart TV”....They can’t give these things away! Buy the cheaper TV and a “Stick” Instead

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the 32" Fire TV. I am sorry to read that you are having issue with the Fire TV. Kindly contact us to be able to check all options.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At some point when watching anything on tv tge picture is not very clear. I thought it was the movie but it was the tv itself. Not impressed with it.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Linda!

      Thank you for writing a review about our 32" TV! We understand how frustrating is when a product does not work as expected. We would love to assist you further, so please feel free to contact us at the link below!

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    32 insignia smart tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box excellent condition. Screen was complete cracked. No visible picture at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This TV is the worst thing I have ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! We spent a whole afternoon and evening and were unable to set this tv on. I want an exchange. Doesn´t work, is a piece of junk!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello. Thanks for taking the time to review our Fire Tv Edition, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Remote went on and I ly had it 2 weeks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't purchase this brand anymore didn't like it at all. Remote stopped connecting to tv 2 weeks after buying

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello.

      Thank you for writing a review for our Fire TV set. I apologize for the problems that you have
      experienced with the TV remote, I understand that this can be really frustrating for you, but
      please give us a chance to try to correct this situation, just contact our team in the link below
      and we will try our best to help you out.

      Carlos O - Insignia support.

      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Good deal bad experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online and received tv with the screen completely cracked. I was able to take it to the store where they switched it out no problem!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is ridiculous. I buy this open box but it has stickers over it saying it was checked by Best Buy. There are some screws missing and the control...

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Vanessa,

      Thank you for reviewing our 32" TV. I know disappointing it may have been for you when you noticed some pieces missing, so to review your purchase and check for what can be done, I will like to sugges to get in touch with us at the link below for further assistance.

      Itzel I. - Insignia Support.

       https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Fail

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the TV for a week kept turning itself off. I tried all the settings, nothing worked to prevent the TV from turning off. Returned!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tv problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All parts where not in the box I had to return to the tore 3 times to get my TV n remote programmed

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the Fire TV. I am sorry to read that you had issues with the remote. If you are having this issue. Kindly contact us to be able to check all options.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    It’s a TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had spent the extra money for the Samsung. TV is slow and you have to do too much just to watch some tv.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi FeistyMama,

      We appreciate your feedback. Considering our customer's review always helps us to improve the quality of our product to be convenient for our customers.

      Insignia Support
      Lea
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Don’t Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was difficult to setup. I couldn’t get all of my cable channels on it. I ended up retuning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv and it indicated as smart tv but it is compatible to mirror to iPhone and I requested to return the item but best buy refuse to provide refund

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello My388,

      Thank you for your preference on this product, I completely understand your concern and I must say there are other ways of making this possible. So please contact us at 877-467-4289 to see what options we have for you.

      Brian C. -Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Worst tv ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst tv ever!! Do not waste your money on this tv. By far the worst of the worst!! Does not get connected to the wifi and technical support will not help at all!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv cut off. Also the Tv just changes apps when it wants ,and also it takes for ever to turn on the TV just runs slow

    No, I would not recommend this to a friend