Customer Ratings & Reviews
- Model:
- NS-32F201NA23
- SKU:
- 6482022
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the great picture quality, ease of use, and unbelievably low price of the 32" Class F20 Series LED HD Smart Fire TV. Many also appreciate its perfect size and smart TV capabilities. However, some customers have reported issues with the remote control and performance. Additionally, a few have mentioned concerns about the speed and volume.
This summary was generated by AI based on customer reviews.
Terrible Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is horrble on certain streaming chanels. Static, echo on my youtube tv channel. I have 2 other Tvs in the home and it only happens on this televsion.
No, I would not recommend this to a friendDont like this tv and now cant return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to operate. Unfortunately it sat in the box too long before unpacking to set to use so cant return. Absolutely do not like this tv, not user friendly at all.
No, I would not recommend this to a friendTv has connections issue with hdmi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one hdmi port works in the back of the tv. Went to store and asked for a replacement and was told they couldnt do that and i needed to contact the manufacturer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, and we apologize for any inconvenience caused by the issue with your TV's HDMI ports. Our goal is to ensure our customers receive products that meet their expectations, and we regret that this was not your experience. We encourage you to reach out to the manufacturer's customer service team for further assistance with troubleshooting or obtaining a replacement under warranty. If you encounter any difficulties or need additional support, please don't hesitate to contact us directly. We appreciate your understanding and hope to resolve this matter promptly for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
- Cons mentioned:Performance
Tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It quit working after a few monthes will not buy again
No, I would not recommend this to a friend I found it very small of what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to contact you by your website but it was possible. I wanted to return the orde. I didn't go directly to the store because I had have time. When I tried again by the website, it staid : “ non retornable”
I would recommend this to a friendFailure to turn on.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV does not boot up when turned on. It has to be unplugged and then turned on. Sometimes this has to be done a few times to get the TV to work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 32" Class F20 Series LED HD Smart Fire TV! We understand that you are having issues when turning on your fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get troubleshooting assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
So cheap, yet still not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality on this TV is absolutely horrible. I didn't have high expectations and only needed it for a three day tradeshow, but it was embarrassingly bad. Would not recommend unless you don't care about picture quality and accurate colors and need something cheap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JoshS,
We apologize for your experience with this television. Hearing your feedback is important to us so we can continue to improve its quality and efficiency. If there is anything that we can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Unhappy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received this item by FedEx and the screen had a million cracks in it as soon as I unpacked it!!!!!
No, I would not recommend this to a friendInsignia 32 Smart Fire tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fond of the Fire contol features vs older models when using with antenna
No, I would not recommend this to a friendMeh...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok if u don't mind 720p. For a little extra you could get 1080 or 4k. Also the FireTV seems laggy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We appreciate your perspective on the TV's resolution options. While our 720p model provides a budget-friendly choice, we understand the appeal of higher resolutions like 1080p or 4K for enhanced viewing experiences. Regarding the FireTV performance, we apologize for any lag you've experienced. We're constantly working on improvements to ensure smoother operation. Your input helps us refine our products to better meet your needs. If there's anything else we can assist you with or if you'd like more information on our higher resolution models, please feel free to reach out. We're here to help! Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
Bad third party transaction not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the 32 inch fire stick TV and I don't know if it was your third party but somebody canceled it somebody returned it and I didn't so I will never never be buying from Best buy again that is my review and your place sucks
No, I would not recommend this to a friend- Cons mentioned:Remote control
Don’t like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this tv but there is no remote control
No, I would not recommend this to a friend - Cons mentioned:Remote control
Remote pairing problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote wouldnt pair with tv. Purchased a new remote exact same one and it wouldnt pair with tv either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 32" Class F20 Series LED HD Smart Fire TV! We understand that you are having trouble pairing your fire TV remote control. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance remote pairing.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Remote control
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comes without remote control and cables, avoid open box products.
No, I would not recommend this to a friend Prefer roku!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy have to do most of everything through prime! Roku has much more options!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello VincentW,
We truly understand that you are not satisfied with the purchase of your Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. I'm sorry that the product didn't meet your expectations, as Insignia always strives for the best customer experience. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Know what a smart fire tv is.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know “smart fire tv” was different than a smart tv. Sales associate did not,would not explain the difference.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Greatlaptop,
Thank you for writing a review about our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Remote control
Problems pairing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for 6 months and it won’t pair with remote
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that you're experiencing issues with pairing the remote control with your Insignia 32" Class F20 Series LED HD Smart Fire TV. We understand how frustrating this can be, especially since you've had the TV for only 6 months. Our team is here to help you resolve the issue as quickly as possible. Can you please provide more details about the error message you're seeing or what steps you've taken so far to try and pair the remote? This will help us better assist you in troubleshooting the issue and getting your TV back up and running smoothly . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
No remote control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was awesome.. except we didn't get the remote that comes w.the tv and when I called Best Buy I was told owell
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Update required to work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to update tv before it would work. Luckily we were able to google how to fix problem from other purchasers
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CLehi,
Thanks for taking the time and effort to leave a review about our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV (NS-32F201NA23). We apologize that our product did not satisfy your expectations. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Please feel free to contact us at the link below if you need further assistance.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Won’t turn off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv would not turn on or turn off at times and would ask to do an update every hour or so. Had to return
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LatishaS, it's saddened to know that you are having difficulty with this Insignia - 32" Class F20 Series LED HD Smart Fire TV. This is not the experience we want you to have. For us to further assist you, I highly recommend calling our Insignia Hotline Support at 877-467-4289. Gly | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285