Customer Ratings & Reviews
- Model:
- NS-32F201NA23
- SKU:
- 6482022
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the great picture quality, ease of use, and unbelievably low price of the 32" Class F20 Series LED HD Smart Fire TV. Many also appreciate its perfect size and smart TV capabilities. However, some customers have reported issues with the remote control and performance. Additionally, a few have mentioned concerns about the speed and volume.
This summary was generated by AI based on customer reviews.
Insignia 32" TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV didn't include the power cord and I'm having trouble getting an answer about that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the missing power cord in your TV purchase. We understand how frustrating this situation can be. If you need any assistance with getting the power cord or if you have any further questions, please don’t hesitate to reach out to us, and we’ll be happy to help. Thank you for sharing your experience, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
Narrow wall mount points.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wall mount maybe difficult to find, vary narrow. Not a great tv buy is for spare room for guests or sick kids.....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Steelmassey2000,
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV , we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Just ok.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Peacock app does not work on this TV (buffers constantly requiring you to log in and log out), and the home screen is too busy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mfor,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
In this case you get less than what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star seems a bit high. Read online about Insignia and their problems with having to unplug TV to reset and get TV working. This happens within a week or purchasing. Best Buy has a 15 Day Policy for return.... be very careful.
No, I would not recommend this to a friend- Cons mentioned:Performance
Best buy is a joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 6 days just cleaning with rag then THEY WOULD NOT EXCHANGE SO I GOT LAYED FOR 100 BUKS
No, I would not recommend this to a friend Not a great picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all with the picture or size. Trying another tv also purchased at Best Buy. Will see how that goes.
No, I would not recommend this to a friendPoor picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on Black Friday for our kitchen. Adjusting the picture for this TV is limited. No matter what one does, the picture is terrible. Plus, despite tightening the feet for the stand, it still wobbles. We do not recommend.
No, I would not recommend this to a friendNo Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Built in speakers do not work. Utilized the minimal amount of a manual that is provided to trouble shoot and resolve the issue with no success. The website that is provided to download the user manual is a link to bestbuy website, no user manual available. Of all the purchases that I’ve made at Best Buy over the last 35 years, this is by far the worst!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MattK,
Thanks for taking the time and effort to leave a review about our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV (NS-32F201NA23). We do apologize that you are experiencing Audio issues with your TV. I know it can be dissatisfying. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Speaker doesn’t work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these and opened them today to install in kids room. One worked the other no sound despite doing all Trouble shooting. I guess you get what you pay for. Don’t buy. One kid is happy the other has no tv.
No, I would not recommend this to a friendKeeps Blinking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is horrible! It keeps dropping the channels like blinks. It loses the sound and I have to keep resetting it. It’s very frustrating to watch anything especially in live TV. It used to happen once in a while, now that the return period is up, it’s so frequent it’s like my eyes are blinking!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AndreaT,
Thank you for sharing your experience with our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. This is not the quality we expect from our products. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
- Cons mentioned:Remote control
TV and Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual buttons on tv..and remote control don't work on tv..awful
No, I would not recommend this to a friend Worth less money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is poor. Don’t like how inputs navigate when it’s first turned on
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the inconvenience you've experienced with the picture quality and input navigation of our product. Ensuring a high-quality viewing experience is paramount to us, and we regret falling short of your expectations in this regard. Your feedback is invaluable, and we'll certainly take it into consideration as we continue to improve our products and user experience. Please know that we're here to assist you further and address any concerns you may have. Our aim is to ensure your complete satisfaction with our products, and we're committed to working diligently to make things right for you. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
Not a good TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good TV it want play local channels and its very confusing on the setup I think you have to have a Amazon account.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm going to have to return it. Audio and video are not perfectly synched.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the synchronization issues you've encountered with your purchase. Ensuring seamless audio and video performance is a top priority for us, and we understand the frustration this may have caused. If you're within the return period, please feel free to initiate a return, and we'll be happy to assist you with finding a suitable replacement or alternative solution. We appreciate your understanding and feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
It's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was alright. I don't like that it forces you to deal with the smart TV side of it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 32" Class F20 Series LED HD Smart Fire TV! We understand that you are having issues using your fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Resolution is poor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Resolution is poor and not as expected, as per description
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize that our resolution process did not meet your expectations. I understand how frustrating it can be to deal with a problem and not get the timely resolution you expect. I want to assure you that we take all complaints seriously and will review your experience to identify areas for improvement. We value your feedback and will use it to enhance our customer service, ensuring that future customers have a better experience when dealing with issues. Thank you for sharing your concerns, and I hope that we can do better in the future. Jeth | Insignia Support.
Remote quit working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv remote bluetooth quit working after 2 months. Tried a different remote, did a factory reset. Still not working. With such a short return policy, it's just a paper wieght
No, I would not recommend this to a friendNot again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just not the plain old TV I had expected, instead it pushes fubo, prime, netflex, utube, etc
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We understand that you were expecting a more traditional TV experience and were surprised by the inclusion of pre-installed apps like Fubo, Prime, Netflix, and YouTube on your Insignia 32" Class F20 Series LED HD Smart Fire TV. We apologize for any confusion this may have caused and appreciate your feedback. We'll take your input into consideration as we continue to develop our products to meet the evolving needs and preferences of our customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
Did not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drove 40 minutes to a Best Buy store after ordering on line. Picked it up, then called Geek to install. Unfortunately they could not get the tv to work. Would turn on and off but nothing else. So I am returning now. Will pick something else out.
No, I would not recommend this to a friend,,'bag TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv did not work, it wouldn’t find my local TV channels and when it does I get a weak signal
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Shella
www.insigniaproducts.com/support