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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 10682 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the great picture quality, ease of use, and unbelievably low price of the 32" Class F20 Series LED HD Smart Fire TV. Many also appreciate its perfect size and smart TV capabilities. However, some customers have reported issues with the remote control and performance. Additionally, a few have mentioned concerns about the speed and volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 487 Showing 9,721-9,740 of 10,682 reviews
  • Rated 1 out of 5 stars

    Screen breaks easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the TV for a few weeks and it got damaged on the screen. TV wouldn't work. Took it back to Best Buy and because had no protection plan on it they denied return. Screen glass fragile and breaks easy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen came broken at the top we didnt even get to use it and Best Buy gave no help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash alway throw

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the biggest piece of trash not worth even looking at never mind to buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DAMAGED GOODS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DEVICE WAS DELIVERED DAMAGED! So I can’t give a review because I never got to use it. Could have used more packaging to prevent such.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The TV Malfunctions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first TV arrived busted and when I took it back the second tv stayed frozen on a screen. I returned it and walked away with nothing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give less than one star I would. It froze up and became no longer functional after 2 months. Garbage!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst tv for this price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right after I was unable to return the TV it stopped working completely does not shut down and fails to connect to the internet every single time even though I have it directly next to the router buy any other TV

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No power cord

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not include power cord ! It si pretty useless without the 2 prong power cord !!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is fine and as expected however when I ordered it came with an Alexa device and I’d asked for it to be shipped to me instead they shipped to store then returned it and I was out the Alexa device

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Run, run like heck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk . Have to input a code every 30 minutes to watch anything. Junk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Insignia amazon fire tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst tv i have ever had. If i still had the box i would return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Insignia 32"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor channel selection as there are no numbers to change to different channel. Very confusing to changing the channels as it is. Otherwise, it seems to be a okay TV.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello AllanF,

      Thank you for sharing your experience with our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. We are working on improving our products and designs. We appreciate your feedback.

      Dina || Insignia Support || https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Horrible product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product. Has to be forced reset every time you use it. It will play sound when turned off, or play sounds for two shows at once. don't waste your money

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Zzzz,
      Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
      Chelsea
      Insignia Support
      Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Worst experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was damaged and did not work properly as soon as I opened it. It was outside of the 15 day return policy so I lost the money.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there,

      Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.

      Insignia Support,
      Renee
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is horrible. It turn off on its own and shows no signal for all HDMI ports after a few minutes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Busted tv screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is broken. When my daughter opened it she was very disappointed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Whoa...turn around and avoid Best Buy in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last visit to Best Buy. Not only is this a pitiful idea of a tv but the manager of this store is a pitiful idea . And I am sure I will not win the $500

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after the second day, the voice and the lips on the shows don't line up and it is terrible. don't buy this tv

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello TJGurka,
      Thank you for taking the time out of your busy schedule to leave a review of our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. We would love to check this situation further with you. Please feel free to contact us at at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
      Insignia Support
      Molina
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    No Speaker sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Day on Christmas. Speaker SOUND don't work. Taking TV back to Best Buy.ASAP.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is Junk! Had 2 months and had to take it back to the store to be sent out to repair

    No, I would not recommend this to a friend