Customer Ratings & Reviews
- Model:
- NS-32F201NA23
- SKU:
- 6482022
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the great picture quality, ease of use, and unbelievably low price of the 32" Class F20 Series LED HD Smart Fire TV. Many also appreciate its perfect size and smart TV capabilities. However, some customers have reported issues with the remote control and performance. Additionally, a few have mentioned concerns about the speed and volume.
This summary was generated by AI based on customer reviews.
Junky tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a piece of junk. It went black after 4 months. Service is also very bad.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PhyllisH,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv did not allow me to download diney+ or netflix, although the box displays that it was compatible with all apps
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the issues you encountered with downloading Disney+ and Netflix. Our goal is to provide products that meet your expectations, and we regret that this was not your experience. Please contact our customer service team so we can assist you with troubleshooting or explore other solutions to ensure your satisfaction. Your input is valuable to us, and we will review this issue to prevent it from happening in the future. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got first one remote wouldn't work and tv completely went off. Went to take back. Second tv did the same only lasted me 45 minutes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're deeply sorry to hear about the repeated issues you've encountered with our TVs. It's unacceptable for our products to fail so quickly, and we understand the frustration and inconvenience this has caused you. We apologize for the inconvenience and disappointment you've experienced. Your feedback is crucial to us, and we'll work diligently to address the underlying issues to prevent such occurrences in the future. Please reach out to our customer service team for assistance, including options for replacement or refund. We're committed to making this right for you and restoring your confidence in our products. Thank you for bringing this matter to our attention, and we apologize once again for the inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
Obnoxious advertisements.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will be the first time I've ever returned a tv. It displays ads all the time, intrusively. I paid for the tv, I shouldn't have to sit thru ads to use it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GrandmaRose,
Thank you for taking time to write a review our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. We are working on improving our products and designs. We appreciate your feedback. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Arrived Scratched
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box in "excellent condition" and it came scratched. Please mark your open boxes appropriately.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience caused by the scratched TV despite it being labeled as 'excellent condition'. Ensuring accurate labeling of our open box items is crucial, and we'll take your feedback seriously to improve our processes. Please contact our customer service team so we can resolve this issue promptly for you. Your satisfaction is important to us, and we appreciate your feedback which helps us serve you better in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-hd-smart-fire-tv/6482022.p?skuId=6482022
Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst smart TV i have ever owned. It might as well be from the 1990's.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv Has a lot of glitches from no pucture to no sound
No, I would not recommend this to a friendTried as pc monitor fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really hated plugging this tv in as an extra monitor! It looked horrible as a tv it might be great but I used it as a third screen.pixelateddddddd
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DeaontayF,
Thank you for writing a review about our 32" Class F20 Series LED HD Smart Fire TV. We know how frustrating it is that the screen looks pixelated. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hadn’t even been a month and TV is not working. It turns on and then turns back off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello EnriqueA,
We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Daily 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Tech was great but tv not functioning again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You sent out a tech yesterday to fix and reconnect it, an again it has shut down. checked the batteries and tv will not go on. Please tech out again.
No, I would not recommend this to a friendDissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv kept disconnecting from Wi-Fi, unit kept having to be reset and reconnected. Remote needed to be paired even though it was controlling the tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JulianT,
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV.I understand that can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Picture not showing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and got home find out is damaged and returned to the store the next day but they refused to change it or give my money back.
No, I would not recommend this to a friendCheap Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted a cheap TV and she got what she paid for. She had me take it back. I have to say that Best Buy made it very easy and hassle free.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RichardT,
Thank you for taking time to write a review our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. We are working on improving our products and designs. We appreciate your feedback.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Delayed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11 days and still no TV delivered, what is the problem with this item!!
No, I would not recommend this to a friendWorst customer service ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly haven't even tried the tv out but the customer service was so bad it's an automatic 1 star. Will never shop at best buy again.
No, I would not recommend this to a friendInsignia fire tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly when I opened package on Christmas and plugged it in the screen had cracks all over it. Never got to use it. Im returning it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 32" Class F20 Series LED HD Smart Fire TV! We understand that the when you opened the box the fire TV screen was damaged. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with product warranty.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Multiple issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio continues after turning off. Video freezes as audio remains. Resolves after a few restarts. Audio and video longer are in sync.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PeterK,
Thanks for taking the time and effort to leave a review with our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
RaymondV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television was returned by myself. It was nor easy to install, too many choices as to what I wanted.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RaymondV,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
Worst buy ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product dont buy, Amzon should not make tvs. Cant reconnect to wifi
No, I would not recommend this to a friendSucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant download Spectrum tv app and im a spectrum customer. Already purchased hulu and prime video thru family member and Amazon wants to charge me again.
No, I would not recommend this to a friend