Customer Ratings & Reviews
- Model:
- NS-32F201NA23
- |
- SKU:
- 6482022
Customer reviews
Rating 4.7 out of 5 stars with 10682 reviews
(10,682 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the great picture quality, ease of use, and unbelievably low price of the 32" Class F20 Series LED HD Smart Fire TV. Many also appreciate its perfect size and smart TV capabilities. However, some customers have reported issues with the remote control and performance. Additionally, a few have mentioned concerns about the speed and volume.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
T.V
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for good price, doesn’t get much better then that
I would recommend this to a friendRated 4 out of 5 stars
DianneB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s smaller than I thought But it serves the purpose
I would recommend this to a friend- Cons mentioned:Remote control
Rated 2 out of 5 stars
Can't recommend when no owner's manual available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV seems OK. I prefer a remote with numbers. The website referral to the owner's manual does not find an owner's manual for this model. That is very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1-866-597-8427 Daily 8am - 9pm CT, and we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Rated 3 out of 5 stars
Fire stick TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am only given three stars because I did not get the chance to use. This TV only works with internet and amazon.
I would recommend this to a friendRated 4 out of 5 stars
INSIGNIA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alexa is a GREAT feature for this TV. Remote features easy to use
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Don’t buy open box tv no worth the discount
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box tv seemed like a good deal however even though the website shows that a it comes with key components (like a remote that is essential to set up the tv) I called the number on the website they said that the store could replace the missing components. Went to the store and the manager informed me that they wouldn’t replace it but would gladly sell me a new remote. Which would pretty much bring the cost up to a new TV.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 1 out of 5 stars
Slowest TV on the Planet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite having pretty decent picture quality, this TV seems to be using the slowest processor imaginable. The smart functions are virtually unusable due to how slow the TV is. It’s one of the most frustrating piece of electronic garbage I’ve ever encountered. I bought two of these for my kids’ rooms, and both are hot garbage. So, I know I didn’t just get a bad one. How these things have managed to get so many 5 star reviews is one of the world’s great mysteries. If you value your time, money, and sanity, avoid this TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi StuM, we apologize for the frustration you've experienced with our TV. Please contact our support team at 877-467-4289 for assistance. We value your feedback and aim to resolve your issue promptly. Thank you for bringing this to our attention.
Carl | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 3 out of 5 stars
Not enough storage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The viewing is nice but as soon as I set up my tv with all my apps the tv told me it was too crowded and needed to be cleaned up, meaning remove apps. To me that says this tv doesn’t have enough storage or memory or whatever you want to call it for todays streaming trends. I’m disappointed
No, I would not recommend this to a friendRated 4 out of 5 stars
Nothing is perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero issues, but nothing is perfect. I would recommend.
I would recommend this to a friendRated 4 out of 5 stars
Good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But dosen’t atomaticely turn on when power is given
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Horrible Remote Control.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This smart tv isn't worth it. The remote control sux up battery powers like whales sucking up water to eat. To use the tv, I must install two new AAA batteries in the remote control weekly. To extend batteries use, I remove from the remote control when the tv is off and, at times, when I am watching. I definitely do not recommend this BRAND at all.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Nice tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice nice nice nice nice nice nice nice cl nice nice
I would recommend this to a friendRated 4 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Would buy again. This is my 4th Insignia.
I would recommend this to a friendRated 4 out of 5 stars
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Assembling the legs/stand was not easy. The material is substandard.
No, I would not recommend this to a friend- Cons mentioned:Performance
Rated 1 out of 5 stars
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is worst tv I have ever owned. I was wondering why it was so cheap and nobody offered a warranty. That should've been a red flag. It shuts down daily with some error telling me to call customer service. I don't even know which customer service. Now it's randomly rebooting itself multiple times a day too. It has to be the tv because my firestick didn't do this. I've only had the tv for 2 months. The sound isn't even audible until it hits 30, then it ends up being too loud. I will not buy the Insignia brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi introvertx,
We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
- Cons mentioned:Performance
Rated 2 out of 5 stars
Meh!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Tv for a while,slows down considerably after a year or so...roku is much more stable.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Don't like this one.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to clear data, like a computer, in order to download new apps. But that's why it was so cheap. Decent if you want cheap and don't need a main TV.
No, I would not recommend this to a friendRated 3 out of 5 stars
Amazon Fire Slow!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Fire system lacks adequate memory. I need to reboot my tv every 2-3 days. Avoid the aggravation—buy a name brand Roku tv for a few dollars more.
No, I would not recommend this to a friendRated 2 out of 5 stars
Won't run google play so can't download some apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 hours of trying and connecting with 2 support agents at google, finally learned that this 'smart tv' is too dumb to use google play and so cannot download the app I specifically bought the tv to use. Online reviews of the app said any modern smart tv could run it (and this one would too if I could download it) but I guess this one isn't all that modern.
No, I would not recommend this to a friendRated 1 out of 5 stars
AD based TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the worst TV I have purchased in the last 20 years. The TV can not be setup to be just an over the air (antenna) TV. You can not disable the ADs that are displayed when you turn on the TV. If you are an Amazon fan this might be right for you. You can not use this as a TV without an Amazon account. It appears the only way to prevent in app purchases is to turn on parental controls and require a pin for purchases. This then requires the PIN for changing a lot of settings. The TV guide is interspersed with Prime Video ads. It takes going through almost every setting to minimize the AD experience (but you can not eliminate it.) Alexa comes built into the remote. I found no options to disable or restrict it and it really wants you to use it. More screen clutter than I have ever seen. The initial antenna setup failed several times and required multiple factory resets before successfully completing scanning. It starts with finding 46 channels and not ever completing the scan even though it said 100% (needed factory reset), then not to being able to even select scanning (again factory resets) before finally being able completing the scan. All of this was after multiple updates and restarts were performed until it appeared to be up to date. Online help was really on from community based forums which was mostly do another factory reset and start over, disable as many of the notifications and privacy sharing settings as possible. One final factory reset has been done, the TV is packed and get returned tomorrow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BendSB,
Thank you for taking the time to leave a review of our Insignia™ - 32" Class F20 Series LED HD Smart Fire TV. We apologize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285



















