Customer Ratings & Reviews
- Model:
- NS-32D310NA21
- SKU:
- 6395127
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 32" Class N10 Series LED HD TV's picture quality, ease of use, and price. Many also appreciate the TV's size and lightweight design. However, some customers note that the volume could be improved, and that the TV lacks smart features. A few also mention issues with the stand.
This summary was generated by AI based on customer reviews.
Backlight Quit - Worthless TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV didn't even last nine months. The backlight circuit quit working. No picture, no menus, no nothing. Sound works, but the screen is completely black. This is the SECOND Insignia TV that has a failed backlight circuit in the last year. Underbuilt junk. Stay clear of Insignia.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .HI RedRockReviews! We are sorry to hear about your experience with the Insignia™ - 32" Class N10 Series LED HD TV. We apologize for any inconvenience this may have caused you.
Please note that your TV is covered by a 1-year manufacturer's warranty for cases like this. We encourage you to contact our customer service team or visit our authorized service center for assistance with a repair or replacement.
We take customer feedback seriously and we will be sure to pass on your concerns to our product development team. We strive to provide quality products and we are disappointed to hear about the issues you have faced.
JC | Insignia Support https://www.bestbuy.com/site/insignia-32-class-n10-series-led-hd-tv/6395127.p?skuId=6395127
Picture not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an ok TV. The picture is not great Wished I had spent a bit more for a better model. Would not recommend.
No, I would not recommend this to a friendStealing customer money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased at 1/19, Best Buy reduce price at 2/5 just after last return date. Checking price match and be advised fail because item un-returnable. Why customer need do price match on a returnable item? Everyone please note BEST BUY now is 2weeks return after purchased and the price match is same turn.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Zach,
We appreciate our feedback. We wanted to make sure that both parties are fair. As a manufacturer, we want to make sure that our customers are confident in using our product and it will work properly. If there is a concern with our product, you may contact us at (877) 467-4289 so we can help you address the issue. Furthermore, for other concerns like the payment or price match, you can contact BestBuy directly at 1-888-237-8289 to provide the best possible solution for it.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wanted a SIMPLE TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great for 14 months then picture went out. It as cheap so I guess I have to view it as disposable.
No, I would not recommend this to a friendInsigniatv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia 32 inch tv would be a good value if the sound quality was not so poor. The other problem is insignia customer support, who are totally inept unable to correct any issues presented to them.
No, I would not recommend this to a friendRather average
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe one step up from the old tube TV in terms of picture quality. It works ok but rather mediocre when it comes to picture quality
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dave,
Thank you for the review. I do apologize if you are not satisfied with the product. If you have any questions please give us a call at 1-877-467-4289.
Renee,
Insignia Support
Grainy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality but gets the job done I guess.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, TonyaK! We're sorry to hear that the product didn't provide the satisfaction you were hoping for. Rest assured, this feedback has been acknowledged and will definitely help us improve our services. - Dalainne | Insignia Support. https://www.bestbuy.com/site/insignia-32-class-n10-series-led-hd-tv/6395127.p?skuId=6395127
Picture went black, nothing works anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture burnt out just over a year, was a little cheaper when I bought it as well. Get what you pay for!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Midiman,
Thank you for taking the time to review our Insignia™ - 32" Class N10 Series LED HD TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
- Pros mentioned:Picture quality
do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.died in one year was happy with the picture and sound for the price
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this HD TV. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Subpar TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is poor on this TV. It was very marginal. I returned this TV. We have higher end Insignia TVs, which are fine. Pass on this one.
No, I would not recommend this to a friendMalfunctioning Settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Settings were totally off. Color and parity were very off balance and the bright button wasn’t working at all and could not be corrected unless you put it all the way to 100%. The return was very easy with no complications whatsoever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jeanette,
It is one of our priorities to hear the feedback of our valued customers like you, we want to continue make great televisions for the convenience and comfortability of our customers. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wrong tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My two star review is actually because the employee told my wife it was a smart tv and its not
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi William. Thank you for writing a review about our Insignia tv. We know how frustrating it is that they misinformed you that this tv is a smart tv but basically it is just a regular tv. We would love to check this situation further with you. Please free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
don't do it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ITS NOT WHAT I IMAGINE. LOOKS Cheap to cheap. you get what you pay for. put another $50.00 on top of that you will be fine.
No, I would not recommend this to a friendPoor Color display
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV at offer to hook up to my mac. Not satisfied for my purpose to work as monitor. Didn't like the refresh rate and colors. Ended up returning the product.
No, I would not recommend this to a friendLow quality TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture completely died three weeks after the warranty expired. Beware of clearance or open box items.
No, I would not recommend this to a friendPoor product life span.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture died 18 months after purchase. Audio was OK. Insignia support said backlight needed to be replaced. Not happy with quality of product life.
No, I would not recommend this to a friendPOORLY MANUFACTURED TV and REMOTES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very made; specially the remote. All three remotes would not operate, therefore tv did not even turn on after each remote failed. ALSO Best Buys should change return policy by extending it due to snow and ice problems.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi StanB,
Thank you for the feedback. We do apologize for what happened and if the remote did not work. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Careful, low resolution, not great as 2nd monitor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because of the resolution. It was labeled that way on the box but wasnt high enough to use as second monitor for my laptop.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 32" TV. I am sorry to read that you had to return the unit due to the resolution. Please contact us if you have any question or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Not good.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible picture quality and color. Stuck with Toshiba or LG’s for this size. Very disappointed.
No, I would not recommend this to a friendDead at 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have an 28" Insignia TV from 2014 in our kitchen that is always on, and still works great. This one was in a spare bedroom, hardly used, and is dead already.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, BadManors. We’re sorry for falling short of your expectations. Please allow us to make it right.