Customer Ratings & Reviews
- Model:
- NS-AC08PWH1
- SKU:
- 6393206
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 350 Sq. Ft. 8,000 BTU Portable Air Conditioner for its cooling capabilities, ease of use, and overall performance. Many find the installation process simple and like the unit's size and remote control. However, some customers have noted the noise level and weight of the unit as drawbacks. Additionally, a few users have expressed concerns about power consumption and the hose getting warm.
This summary was generated by AI based on customer reviews.
Portable air conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the air conditioner is quiet compared to other portable air conditioners but one thing I don't like is that it does not have any covering over the window intake and water came through it one day when I was raining. Now we are afraid to use it because the water being in the air conditioner
No, I would not recommend this to a friendIsn’t working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only have had it in for a week and it keeps shutting off with the lid open…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrittenyW,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
I bought for my attic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this AC unit for the attic I rent . It blows cold air but it just doesn’t cool the whole room which is about maybe 250 sq ft. I am highly disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Olville.
I apologize about your experience with your Air conditioner. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
- Pros mentioned:Cooling
OMG The smell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cools well BUT it has the entire house smelling like kerosene or something!
No, I would not recommend this to a friend Good unit , But
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was missing window vent panels and had to purchase separate. Shipping box was in very bad shape so part could of fallen out or maybe was removed.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that receiving an incomplete product is unacceptable and so, please know that with your Best Buy's purchase receipt, Best Buy can exchange your product with a complete one while on the exchange/return period.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Ehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not cool enough. Pretty disappointing. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Hr23. Thank you for writing a review about our Insignia Portable Air Conditioner. I apologize that this air conditioner is not cool enough and also apologize for the disappointment of the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Complaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upsetting. I just opened the box after 3wks as i have been busy, come to find it was missing one wheel and lacked the window framing needed for the tube. It said open box excellent condition yet it stands crooked and lacks prts. These should be indicated considering it still cost $300
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for leaving a review. This must be frustrating since you received this type of merchandise. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.
Bad First Time AC Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, This is the first time I bought an air conditioning product from best buy and I was very disappointed by the results. The AC barely cools the room to the temperature we set it too and although it appeared very high tech it didn't seem to preform too well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FurqanM,
Thank you for taking time to write a review our Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this Portable AC since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
Get a bigger one if not needed for small room.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not even cool a 250sq ft room good, takes a while to get cool and if you open the room door a few times you can feel room warming back up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnnyC! Thank you for your feedback on Insignia™ - 350 Sq. Ft. Portable Air Conditioner. We're sorry to hear that your unit isn't cooling your 250 sq ft room effectively. We understand how frustrating it must be to wait for it to cool down, only for the temperature to rise quickly when the door is opened. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are better options on amazon… i tried this one first and it really should not be advertised as cooling 300+ sq ft when it should be used for a tiny 150 sq fr room at most. Way overpriced for it not to even work well…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Edwin!
Thank you for taking the time to review our Insignia - 350 Sq. Ft. Portable Air Conditioner - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Low quality.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never cool from day one. DO NOT BUY. PURE JUNK. Returning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with the air conditioner. It must be frustrating to not have it work properly from the beginning. I hope you are able to return it and find a better solution for keeping cool.- Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Noise level
Doesn't get cold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't cool off and it made a loud noise 20 min after turning it on.
No, I would not recommend this to a friend Does not cool
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product never worked for me. I know insignia makes good AC’s but the one I got never worked correctly from the day I got. It is a fan that blows hot air.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jaso,
We're sorry for your experience. Your feedback is helpful to improve the quality of our product. For further information and assistance, please contact Insignia 1-877-467-4289 or visit https://www.insigniaproducts.com/
Insignia Support
Lea
https://www.insigniaproducts.com/
Okay value when on sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an okay product for the sale price. There are better options though.
No, I would not recommend this to a friendSTAY AWAY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke after a few months of owner ship. The fan just stopped working all together. Stay away
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re very sorry to hear that the fan stopped working after only a few months. This is certainly not the quality we aim to provide, and we apologize for the inconvenience.
We recommend reaching out to our customer support team to discuss your issue further. They can assist with troubleshooting, provide information on warranty coverage, and explore potential solutions. Your satisfaction is important to us, and we want to ensure that you receive a product that meets your expectations.
Thank you again for your feedback, and we appreciate your patience as we work to resolve this issue for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
Don’t cool room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a problem with getting it to get cold. It leaks water also
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dees!
Thank you for writing a review about our Portable Air Conditioner! We understand how disheartening is that your unit is not cooling your room. Please allow us to check this situation with you! Feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Do not buy used even in EXCELLENT CONDITION
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought “Excellent condition” twice but both times units were delivered which were uninspected so were badly used with missing accessories. Both units were returned. What a waste
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 350 Sq. Ft. Portable Air Conditioner. We appreciate your feedback and are sorry to hear about the issues you encountered. Your comments are important to us, and we will use them to improve our products and services. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. We are here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
An air conditioner that doesn’t actually cool
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new. Was so excited to use it but unfortunately it’s somehow faulty? Blows air but not cold air. Checked exhaust hose multiple times, looked at filters, unplugged and plugged into other source. Nothing. Just a $400 fan that doesn’t cool you at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Leee,
Thanks for taking the time and effort to leave a review our Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White. I do apologize for the disappointing experience that you had with our product. It is not our intention to make you feel that way. Hopefully, we can offer you better services and products in the future. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Buy the GE or LG instead
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water like a ruptured pipe and isn’t very energy efficient.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that you're experiencing issues with your Insignia™ 350 Sq. Ft. Portable Air Conditioner. The excessive water leakage is unacceptable, and I apologize for the inconvenience and damage it may have caused. Additionally, I understand your concern about energy efficiency, as it's a crucial factor in our product design. I'd like to offer a replacement or a full refund, whichever you prefer, and provide a prepaid return shipping label to make the process as seamless as possible. Your satisfaction is our top priority, and we'll do everything we can to ensure you receive a functioning and efficient product moving forward. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
No gooood
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good enough for one room... ac went out in home and this didnt even cool down one room
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate you taking the time to share your feedback about your experience with our portable air conditioner. Sorry to hear that it wasn't able to effectively cool a single room in your home, which didn't meet your expectations. We'll pass along your feedback to our team to help us improve our product performance and design. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206