Customer Ratings & Reviews
- Model:
- NS-AC08PWH1
- SKU:
- 6393206
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 350 Sq. Ft. 8,000 BTU Portable Air Conditioner for its cooling capabilities, ease of use, and overall performance. Many find the installation process simple and like the unit's size and remote control. However, some customers have noted the noise level and weight of the unit as drawbacks. Additionally, a few users have expressed concerns about power consumption and the hose getting warm.
This summary was generated by AI based on customer reviews.
Unsatisfied
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on July 4th, it’s July 8 and having problems with it already. It runs for a few minutes then shuts off for a few seconds and turns back on. I’ve thru all the troubleshooting and nothing. This is not worth the price. Not even if it was free. Not even a week and problems.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EfrainSan,
We apologize for your dissatisfaction with this portable air conditioner. Your feedback is important for us to know how to improve its quality and durability. If you need further assistance, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
beware of open box -Excellent condition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box special-"excellent condition" it said, box was missing instructions in english, and the remote, also box was in horrid condition and missing the bottom of the box. Called numerous best buy customer service reps and after lots of run around, and lots of mis-direction had to send back. I was informed open box returns usually are missing the remotes by one specialist.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this unit at all. It shuts itself off, doesn't cool like I thought it would. Wish I had bought a different brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White. I understand that it is disappointing to get a product that shuts off by itself. Kindly check if the Timer was set correctly. You may also call us to further assist you.
Mary II Insignia Products Customer Support II https://www.insigniaproducts.com/
Faulty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fan was blowing colder air than the portable ac So I had to issue a refund. I probably should’ve just picked it up at my nearest best buy because the box was pretty roughed up when I received it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear about the issues you encountered with the portable AC unit. It’s disappointing when a product doesn’t meet your expectations, especially when it seems to have arrived in less-than-ideal condition.
Your feedback about the delivery and the performance of the unit is valuable. We recommend reaching out to our customer support team to address both the refund and any concerns about the delivery process. They can help ensure you get a solution that works for you.
Thank you for bringing this to our attention. We’ll use your experience to work on improving our shipping and handling procedures. Keith | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
Portable air conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is not so good take too much space on the floor it's a real inconvenience
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
The AC is okay the window mount plastic TERRIBLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The AC is okay but... The plastic window mount interface that stays on the window that holds the hose coming from the AC is beyond low quality. Parts started breaking of from it after a few weeks and now it can not even hold the exhaust pipe. Without it the AC is useless. So in short I can not use the AC because of a 1$ low quality plastic item. And could not find that piece as a spare part.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NOPE,
Thanks for taking the time and effort to leave a review our Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Portable air conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the air conditioner is quiet compared to other portable air conditioners but one thing I don't like is that it does not have any covering over the window intake and water came through it one day when I was raining. Now we are afraid to use it because the water being in the air conditioner
No, I would not recommend this to a friendCould not get any cold air
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Installed it just like settings said but could not get any cold air. I bought it for a home in Mexico and had to bring it back to return because it never worked. The heat was excruciating
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia portable air conditioner didn't work as expected and you were unable to use it in your home in Mexico. We apologize for the inconvenience and frustration this has caused, especially considering the heat in Mexico. We understand that following the installation instructions should have ensured proper setup, but unfortunately, it appears that was not the case. We appreciate your feedback and will take it into consideration as we continue to improve our product design and performance. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
I bought for my attic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this AC unit for the attic I rent . It blows cold air but it just doesn’t cool the whole room which is about maybe 250 sq ft. I am highly disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Olville.
I apologize about your experience with your Air conditioner. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
- Pros mentioned:Cooling
OMG The smell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cools well BUT it has the entire house smelling like kerosene or something!
No, I would not recommend this to a friend Isn’t working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only have had it in for a week and it keeps shutting off with the lid open…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrittenyW,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Good unit , But
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was missing window vent panels and had to purchase separate. Shipping box was in very bad shape so part could of fallen out or maybe was removed.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that receiving an incomplete product is unacceptable and so, please know that with your Best Buy's purchase receipt, Best Buy can exchange your product with a complete one while on the exchange/return period.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Ehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not cool enough. Pretty disappointing. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Hr23. Thank you for writing a review about our Insignia Portable Air Conditioner. I apologize that this air conditioner is not cool enough and also apologize for the disappointment of the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Complaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upsetting. I just opened the box after 3wks as i have been busy, come to find it was missing one wheel and lacked the window framing needed for the tube. It said open box excellent condition yet it stands crooked and lacks prts. These should be indicated considering it still cost $300
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for leaving a review. This must be frustrating since you received this type of merchandise. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.
Bad First Time AC Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, This is the first time I bought an air conditioning product from best buy and I was very disappointed by the results. The AC barely cools the room to the temperature we set it too and although it appeared very high tech it didn't seem to preform too well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FurqanM,
Thank you for taking time to write a review our Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this Portable AC since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
Get a bigger one if not needed for small room.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not even cool a 250sq ft room good, takes a while to get cool and if you open the room door a few times you can feel room warming back up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnnyC! Thank you for your feedback on Insignia™ - 350 Sq. Ft. Portable Air Conditioner. We're sorry to hear that your unit isn't cooling your 250 sq ft room effectively. We understand how frustrating it must be to wait for it to cool down, only for the temperature to rise quickly when the door is opened. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are better options on amazon… i tried this one first and it really should not be advertised as cooling 300+ sq ft when it should be used for a tiny 150 sq fr room at most. Way overpriced for it not to even work well…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Edwin!
Thank you for taking the time to review our Insignia - 350 Sq. Ft. Portable Air Conditioner - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
- Cons mentioned:Noise level
Doesn't get cold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't cool off and it made a loud noise 20 min after turning it on.
No, I would not recommend this to a friend Low quality.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never cool from day one. DO NOT BUY. PURE JUNK. Returning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with the air conditioner. It must be frustrating to not have it work properly from the beginning. I hope you are able to return it and find a better solution for keeping cool.- Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Okay value when on sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an okay product for the sale price. There are better options though.
No, I would not recommend this to a friend