Customer Ratings & Reviews
- Model:
- NS-39DF510NA19
- SKU:
- 6247247
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the excellent picture quality, reasonable price, easy setup, and the inclusion of Fire TV. However, some users have concerns about the remote control, connectivity issues, durability, freezing issues, and warranty coverage.
This summary was generated by AI based on customer reviews.
Sometimes the different apps will freeze
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the most part it does what it is suppose to do
I would recommend this to a friendDisappointed in Insignia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is easy to install. The images are vibrant. Menu is easy to navigate. My main concern is the screen blacks out as it changes channels which is hard on my eyes. My husband purchased another brand a month prior and it does not exhibit this flaw.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you very much for taking the time to review our Fire TV, I can understand how this could be a problem, so I will make sure to pass your feedback to our Engineering Department to make some improvements in future models to meet the expectations of what is most important: YOU.
If you have any question or if you like to provide more feedback, feel free to contact us at 1-877-467-4289 from 8 a.m. to 9 p.m. Central Time, and we will go above and beyond to assist you. Hector S. Insignia Support
You get what you pay for...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV around three weeks (or just long enough for the return policy to expire) and its having serious issues. Goes back to home or changes input without being touched. Randomly turns off. I wish I would have paid the extra for a better TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
I understand that a new TV is an exciting purchase to just be ruined by a malfunction. The 15-day return period is a policy offered by Best Buy as a store. The Extended Warranty and Manufacturer's Warranty are different policies and managed differently. Please, give us a call at 877-467-4289 for further orientation on how to apply it.
Charles V. - Insignia Support
- Cons mentioned:Remote control
Controls don’t work after just 6 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought three of these TVs on a special deal. There’s no way to navigate the tv screen without the remote and all three remotes broke down within six months.
No, I would not recommend this to a friend Can't find replacement remote!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had this TV for 14 months. I loved it, until some of the functions on the remote stopped working. Well guess what? This remote is no longer available! Exact remote on Ebay is $69!!! I bought one from Best Buy for $35 that said it WOULD DEFINITELY work on this model, but not all of the functions work, even after doing everything over and over the instructions said to do. There are lots of remotes available for other models of Insignia TVs, but NOT THIS ONE! Now I basically have a TV I can't use because I can't find a remote with total functionality!
No, I would not recommend this to a friend- Cons mentioned:Remote control
TV HAS NO BUTTONS; WORKS ONLY W/REMOTE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV WORKS ONLY W/REMOTE CAN'T PROGRAM &IF STOPS WORKING NEED TO CALL PAY TO GET NEW ONE
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Audrey,
I am sorry to read that you can't use it without a remote. Please allow us to help you and provide you with the support you need over this line 877-467-4289, we would be more than happy to assist you.
-Arin. A
Insignia Support
Don't buy an Insignia TV.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia, 39" Smart HDTV, Fire Edition, had been working fine for 18 months when the screen went black. It is out of warranty. I will not buy another Insignia TV
No, I would not recommend this to a friendDoes it's own thing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, I've had this tv for a couple of months and recently it's decided to do its own thing. Like turn off in the middle of me watching a movie or a show (and not in the way it's supposed to), exit out of an app in the middle of a show, randomly turn the volume all the way up, and freeze periodically. At first, it was tolerable because it happened maybe once or twice before. Now, it seems to happen every single time I turn the tv on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that your TV is acting on it's own. I understand that this can be frustrating, since you should be able to enjoy your TV shows with no interruption (specially from the TV itself). Please know that we will be more than happy to help you with this situation, and for this you can contact us on the link below.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
This TV sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this TV since August 18th. It did not come out of the box until August 27th. Now it no longer works. When you turn it on all you get is a white fuzzy screen. According to the internet it is probably a software malfunction? This is ridiculous. I used the TV 4 weeks and not even daily! Don’t buy Insignia! This has never happened with my Sony TVs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that your TV is not properly working. I understand that this should not have happened, so please contact us on the link below so we can further assist you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
Does not have mirror capacity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the fire sticks have mirroring capacity. The Fire Tv DOES NOT!. waste of money.. returned. the LED tv is cheaper to buy and add a fire stick. still not as expensive as this.
No, I would not recommend this to a friendWould not recommend!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an insignia 39" TV, a little over a year ago. The warranty is only good for one year. Today I could hear sound but no picture. I contacted the tech support number the agent in the chat room gave me...I was transferred around to three different departments and then to another department where I was placed on eternal hold, I was on the call for 50 minutes and decided to hang up...no resolution..would not recommend.
No, I would not recommend this to a friendNot what I hoped for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this TV for almost a month and 2 days after I bought it the picture started flickering and the color keeps glitching. I might have to exchange already.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Miaw,
We appreciate your feedback on this product. I know how frustrating it is when a newly purchase product does not work correctly.
Please contact us at Insignia at 877-467-4289 for your warranty support needs and we will help get you back up and running.
Adolfo M. - Insignia Products
- Cons mentioned:Remote control
Terrible TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this product it doesn’t work, the remote will not sink with TV. They keep selling them but it’s there brand.
No, I would not recommend this to a friend Decent for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this for a spare bedroom TV. The picture quality is decent, and we got it on sale. I do not like the included Fire TV. Roku is a much better option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
Thank you for the feedback. You can always connect a Roku stick into any of the HDMI ports of the TV and enjoy online content the way you like. It is also possible to turn on the Power ON feature, so it always turns ON directly to the Roku Stick.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
No more Insignia for me!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even two years into owning this TV and it has died. I knew better than to stray off of my preferred brand for electronics.
No, I would not recommend this to a friendI hate this TV with a Passion.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter how much i update, reset, connect directly into the router, this TV is the worst. It lags, freezes and gets stuck on switching between apps CONSTANTLY. We ended up buying a Google Chromcast w/ Google TV and that has helped so much. As a TV, its fine. As a "smart" tv and a streaming tv, its awful. Just get another Smart TV or just a regularly TV with a streaming device. Otherwise, steer clear.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Do not buy it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As required, after all the updates done. Annoying problem with remote control loosing connection all the time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Fabio,
I know that it may be a bit annoying to have an item that constantly has many issues. This may be a small glitch that can be solved with a few troubleshoot steps. Please feel free to get in touch with us at the number: 877-467-4289 so that we can help you get this solved for you.
Itzel I - Insignia Support
Was great for a while
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having an issue with video and audio synching.. Trying to get help from igsignia is like pulling teeth.. May just take it back to best buy
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Thanks for sharing with us the experience you have using this Television, I am really sorry for the inconvenient this has been for you, so please let us help you one more time by contacting us at https://www.insigniaproducts.com/contact-us and we will go up and above for you to get the best resolution for you. Hector S. - Insignia Support
- Cons mentioned:Remote control
Hard to use remote control
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard manipulate. The remote doesn't keep up with what you are selecting.
No, I would not recommend this to a friend Sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was in kids room and just stopped working. Tv has no power and died a year into the purchase for no reason.
No, I would not recommend this to a friend