Customer Ratings & Reviews
- Model:
- NS-39DF510NA19
- SKU:
- 6247247
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the excellent picture quality, reasonable price, easy setup, and the inclusion of Fire TV. However, some users have concerns about the remote control, connectivity issues, durability, freezing issues, and warranty coverage.
This summary was generated by AI based on customer reviews.
Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until broke down on me after 6 months come to find out warranty didn’t go on this.
No, I would not recommend this to a friendUnderpowered Piece of ...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing crashed constantly. There was a 3-5 second lag navigating the Fire TV system. It restarted multiple times a day. It cut off after just a few minutes with an app on pause, causing you to start over. It was basically garbage and an embarrassment to the Best Buy, Amazon, and Insignia brands. I'm glad they let me return it.
No, I would not recommend this to a friendConstantly skipping or restarting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit constantly skips and restarts. After the first week or two of using it, we’ve had problems almost daily ever since. My 7 year old tv that this replaced was more reliable, but unfortunately it finally broke and needed to be replaced. Unfortunately, we ended up worse off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Steve!
I truly appreciate that you took the time to let us know about your experience. And I want you to know that we deeply care, this is why I ask you to call us at 1-877-467-4289 so one of our representatives can better assist you with this situation.
Alexander G. - Insignia Support
TV turns on by itself!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these TVs back in May for my daughters rooms and both TVs are having issues with staying off when we turn them off. My husband has had to turn them off in the morning on his way out the door for work at least 4 times a week! We're not sure if the FireTV is the cause or the TV itself, but I'll never buy another one of these again!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
I understand that you left us this review to report on this situation. From our side, the behavior you are describing does not seem acceptable with a newly purchased product. So we will like to make sure that you receive the proper support. Please feel free to get in touch with us at the link below so we would like to fully evaluate what happened and search for an accurate solution for you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Restricts Options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart tv that restricts apps and ability to project to the tv. Limited to its apps. Frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Lizzy,
Thank you for taking the time to review our Smart Fire TV. I understand that it is very disappointing for a newly purchased item to not work correctly. However, we will like to make sure that you get this issue solved by contacting us at the number 877-467-4289, where one of our agents will gladly assist you with any warranty needs or alternative options.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
display model. Returned.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually purchased as a "garage TV." No remote. Will not operate without a remote. Was told a universal remote would work. Won't. Purchased a compatible remote. Didn't work. Called support for assist. No assist offered. Was told to schedule a repair. Took it back. (Did purchase a 43" Insignia.)
No, I would not recommend this to a friendKeeps glitching
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv keeps freezing and the only remedy is to unplug it. I just had set it up and Best Buy informed me that I’m a couple days past the exchange warranty and the company that made the tv isn’t offering any help.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tomas,
We appreciate your feedback on this product. I know how frustrating it is when a newly purchase product does not work correctly.
Please contact us at Insignia at 877-467-4289 for your warranty support needs and we will help get you back up and running.
Adolfo M. - Insignia Products
A joke tv came no remote stuck in store mode
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a tv during the covid crisis and drove 40 miles round trip to get it. Can’t go in to look at it because of coronavirus get home there’s no remote and the tv is stuck in set up mode. I want to kick somebody in the teeth. Scammers
No, I would not recommend this to a friend- Cons mentioned:Remote control
Not pleased with the tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv make a noise some time the remote don’t work
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Vet.
The behavior you are describing here does not seem right at all. I understand this could result a big inconvenience for you, but please, give us a call at 877-467-4289 for specific troubleshooting and warranty validation if needed.
Charles V. - Insignia Support
Dead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv died in 17 months. Normal usage. I guess they know that's going to happen. Otherwise, why the 1 year warranty? I'm on disability. Now I have to shell out more money on a tv because the one I bought didnt even last 1 1/2 years. What a big fat joke that these tvs die so quickly.
No, I would not recommend this to a friendno smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much work to use ,i have prime and does not word on this set. bad buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I understand that you are having some issues watching some streaming channels. Please contact us so we can help you with the set up and more. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
Tv was ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan of amazon fire so took this tv back for tv with Roku instead
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Candy, I am sorry to read that you had to return the set. But I am glad to see that you found something of your interest.
-Grace Insignia Support
https://www.insigniaproducts.com/contact-us
Work for 2months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whn I first got tv I loved but after two months tv stop working properly
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you so much for taking the time to review our Fire TV. It's always a disheartening when a new product doesn't work correctly. We have been improving our models by building newer system updates and getting more advanced in technology. If you ever need to validate our warranty don't hesitate to contact us at 877-467-4289 for your warranty needs and we will be happy to assist you.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
dont buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on the 6/14/19 and i will be returning it today!!! It worked for about 1 week and then it said it could find wifi connection. i called my internet company and they came out today and told me it wasn't my wifi it is the TV. Wifi picked up on all my other devices except the tv.
No, I would not recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. It refuses to connect to my WiFi! I’m positive that nothing is wrong with the WiFi so it’s the TV. Bad experience buying from Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
Thank you for taking the time to review your 39" Fire TV.
I understand that it is very disappointing and frustrating for a newly purchased item to not work correctly. However, we will like to make sure that you get this issue solved by contacting us at the number 877-467-4289, where one of our agents will gladly assist you and get your TV up and running.
Itzel I. - Insignia Support
Better off in the trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for a little less than a year and it is terrible. It takes 5+ seconds for the TV to respond to the remote if it ever does. Takes a long time to go through the menu. Lots of skipping and non-responsiveness. I would not recommend this TV.
No, I would not recommend this to a friendNot a good Smart TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we purchased this television and it worked great... at first. Once we made the switch to use only OTP programming, it was awful. The television would literally switch off in the middle of a show. Not buffer, but completely turn off. We are ready to junk it.
No, I would not recommend this to a friendDidn’t work after two days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had tv for two days and it stopped working. Home page worked and every app you would open shut down immediately after opening. Returned it and back to a Roku
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I understand how disheartening it may be to not be completely satisfied with a new product, we thank you for the feedback as it helps us to know in what areas we can improve our items. We hope we can re-gain your trust in the future.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
To complicate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to go through to much set up just to watch tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for the feedback. It's always a disheartening when a new doesn't accomplish the features you want but for you to get the support you need don't hesitate to contact us at 877-467-4289. We will be happy to further assist you with this situation.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Broke after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk, avoid for a higher quality brand. It would get stuck on the startup screen just after it passed the 1-year warranty period. Insignia support was unhelpful and now I’m stuck with a TV that doesn’t work at all
No, I would not recommend this to a friend