Customer Ratings & Reviews
- Model:
- NS-39DF510NA19
- SKU:
- 6247247
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the excellent picture quality, reasonable price, easy setup, and the inclusion of Fire TV. However, some users have concerns about the remote control, connectivity issues, durability, freezing issues, and warranty coverage.
This summary was generated by AI based on customer reviews.
Horrible tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever!!!! Can't ever get any app to actually work or stay on longer than 10 minutes before it kicks off and goes back to the home screen! Never again will I buy this brand of tv.
No, I would not recommend this to a friendI keep getting horizontal lines
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv I keep getting pink horizontal lines down the screen as the pixels go out - do not recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I know how disappointing it is when our electronics display any kind of picture issue, so I would like to recommend to get in touch with us at the contact link below so we can help you get this issue properly solved.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
insigna 39
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like its operation. The system requires you to change channels through the guide or voice operation. You can not just type the channel number you would like to watch.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi xxxx,
We appreciate the time you took out of your day to review our 39" Fire TV Edition. Due to the Fire TV interface, there is no other way to change channels on this unit. I am sorry to read this unit is not suiting your needs because of that. We appreciate your feedback, this help us to build better products for you.
If you have any doubt or you need any assistance with this unit, please reach us at 877-467-4289 and we will gladly help.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had my TV a full month and it's blinking, like you're turning a light switch on and off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Brown,,
Thank you for your feedback on this product. This is not a common situation on these TVs.
Please contact us at Insignia at 877-467-4289 for your warranty support needs and we will look for further options in this matter for you.
Adolfo M. - Insignia Products
Absolute junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Likes to turn itself off in regular intervals. Home screen is not as user friendly as comparable options. Noticeable glitching when transitioning images.
No, I would not recommend this to a friendWow !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv in 2019. I can’t believe he only last me a year . Watching the TV show and he completely turned dark. Very disappointed
No, I would not recommend this to a friendTv breaks after a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouths are off Randomly changes input Cuts off whatever your watching Smart buttons all connect to Amazon Go with a better brand
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Remote control
NOT LOGICAL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for my mom to use. Picture and sound was good and better than our old Westinghouse that was being replaced. 3 complaints: 1. Ads from Amazon are annoying. Could maybe live with it, but we shouldn't have to. 2. No numbers on remote. I thought the smaller size of remote would be worth the sacrifice but I found the lack of numbers not very intuitive. 3. For Antenna TV, the channel guide does NOT display the channel number. Instead, it only lists the station name (i.e. ABC, NBC, KDOC). I called Insignia support to ask if I could change the display setting somehow since it was not mentioned in the User Guide. The specialist was very helpful and mentioned many other consumers having the same problem. As of now there is no solution but there "could" be an update in the future to allow channel numbers to be displayed. I returned this TV for this reason alone. My mom was having a very hard time finding her favorite channels that she knew the numbers to. I shouldn't have to log into my Amazon account just so that she could ask Alexa to turn to a channel for her. *Be aware that Alexa voice control only works if you have an Amazon account! Having a channel guide that cannot display channel number does not seem intuitive or logical. What a waste of an otherwise great TV at a great price. Best Buy was very helpful when I brought it back to exchange for a different TV.
No, I would not recommend this to a friend 6 months and then - bad backlight - no picture
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just telling it like it is. After 6 months of standard use, it now has a bad backlight. It's been wall-mounted with no issues up until now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I understand that you left us this review to report on this situation. From our side, the behavior you are describing does not seem acceptable with a newly purchased product. So we will like to make sure that you receive the proper support. Please feel free to get in touch with us at the link below so we would like to fully evaluate what happened and search for an accurate solution for you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Easy to use...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's what you expect from a tv you spend $129 on. Not amazing g sound. It's a good starter tv or tv for a spare room for guests.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there. Thank you for taking the time to leave your review. I am sorry if you have had a negative experience with your Fire TV. We definitely strive for excellence when it comes to our products. We would like to help you out so that you may get the most out of your Fire TV, please do not hesitate to contact my team.
Janine G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Hated Fire TV interface
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. The Amazon Fire TV interface is terrible compared to Roku. Much happier with the Sharp Roku TV I bought instead.
No, I would not recommend this to a friendTV went black and poor didn’t work anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible not even two years old. While watching the Tv the screen went black and that was that. No more TV
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Smart tv
Great picture, great sound, easy setup, very happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded to this 39" Insignia HD 1080p Fire TV. On a scale of 1-10 I'm about a 7 when it comes to technology and I was able to set it up, connect it to the router, cable box and Blu-ray player in about 20 min. I am VERY happy with the color and definition of the picture. It's a smart TV and makes streaming very easy. I want to mention that you need to find the setting on the TV to change the resolution to the highest possible resolution (1080hi in my case). Mine was set on 720 which was the resolution from my old TV. I bought new HDMI cables and they didn't really make a difference in the resolution, but changing the resolution setting in the TV to 1080 really did make a difference! especially when watching cable. Didn't seem to make much difference when watching a blu-ray. Overall, I'm very pleased with my purchase and am enjoying my new TV!
I would recommend this to a friend Delicate
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 yr old hand pressure can break the screen... physical damage.. not covered on any warranty.. would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
I am sorry to read that you have experienced this issue with your 39" Fire Edition TV. We do provide a one year warranty to our products, however this only covers any manufacturer defect the devices may have. If you have any further questions or doubts, please feel free to contact us at: 877-467-4289, so that we can assist you further.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Stopped working.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter and it stopped working a month after we took it out of the box. Not happy.
No, I would not recommend this to a friendDead after 2 yrs...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years of use the screen went dark. Guess they don't make em like they used to.
No, I would not recommend this to a friendLasted 3 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software problem after 3 days . stuck in loop at home screen . couldn't reset it . returning it to store asap
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello belal,
We really do appreciate your preference on this TV, also it does come a shocker to me that the TV isn't working as it should be. The headphones need to be repaired as soon as possible, so please contact Insignia at 877-467-4289 so that we can guide you on how to get the proper resolution.
Insignia
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just over a year. The screen is really dark now and cannot be adjusted.
No, I would not recommend this to a friendAwful, tv turns on by itself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Planning on returning this tv, it turns on randomly by itself
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chuck,
Thank you very much for taking the time to review our TV. It is always disheartening when a product does not work correctly, but to not get the support you need to get it up and running is unacceptable.
Please contact us at Insignia at 877-467-4289 for your warranty support needs and we will help get you back up and running.
Adolfo M. - Insignia Products
item broke 10 days after return period
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tv no longer works and it is too late to return it for a replacement no help from store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi web1eacer, I am sorry to read that you are having issues with your TV. Please contact us at 877-467-4289 so we can check what available options we have for you. Viri E. Insignia Support.