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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4190 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 4,190 reviews
  • Rated 5 out of 5 stars

    A great TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4th FireTV I've bought (for myself and as gifts) and every one of them has lived up to my expectations and have performed as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv graphics look amazing. Screensaver photos can be personalized

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    42 inch Insignia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, good product Twice glad with purchase from Best Buy

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your kind words! We’re thrilled to hear that you’ve had positive experiences with both our service and products. Your satisfaction is our top priority, and it’s wonderful to know that you’re twice as glad with your purchases from Best Buy. If you have any other feedback or need assistance, please don’t hesitate to reach out. We’re here to help! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience so far has been very positive! It hasn't been too hard to get used to the user interface. It worked pretty well with the mount I bought with some minor adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv purchase it was a pleasure to upgrade my bedroom tv and everything works fabulous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia 42"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv at a fair price. Good brightness for bedroom night viewing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST TV EVER

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this tv it has everything i wanted & needed

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you so much for your wonderful feedback! We’re delighted to hear that your new TV meets all your needs and expectations. It’s always our goal to provide products that our customers love. If you have any other comments or need assistance, feel free to reach out. Enjoy your viewing experience! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Purchased it for my daughter to use in college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very happy with my new TV! The price was a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good until tehe screen stop showing. Normal tv problems but it’s a really good tv!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV! While it’s unfortunate that the screen stopped showing, it’s great to hear that you still consider it a good TV overall. The combination of Insignia’s quality and Amazon’s Fire TV software makes it a solid choice.
      -Paul | Insignia Support
      https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Nice for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter for Christmas. She has been very satisfied with the television as well as the fire tv layout!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will hep a lot to me and my family on this Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia 42". class f20 smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised at the great performance vs cost. This smart TV does everything i need. Exceelent product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best sales lady ever!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The female associate was the best ever!!! She took her time with me as I’m a left and not Teck smart. She was professional, patient and so kind.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Do Not Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the tv back in December of 2024. It's May of 2025 and it's already gone out. The repair process is very difficult to navigate. My appointment was canceled by the technician and pushed out for a week. When I inquired about just getting a replacement due the ageof the unit, I was denied. I would not buy this brand ever again and probably will not shop with Best Buy either.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, BenitaL, for taking the time to share your experience with the Insignia 42" Class F20 Series LED Full HD Smart Fire TV. We’re truly sorry to hear about the issues you've encountered with the product and the challenges faced during the repair process. Your feedback is very important to us, and we understand how frustrating this situation must have been. We appreciate you bringing this to our attention as it helps us work toward improving both our products and support services. Tine | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Yeah it’s alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, it’s a good TV, not the greatest the quality compared to my LG is a noticeable difference, but once again, wonderful guest bedroom TV for the price, it will not be in use 24/7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs Christopher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not get to enjoy. The TV was stolen from memwhile still in the box

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv for a great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and I got it for a really good price. The sound quality is lacking but that’s the norm for these kind of tvs with the speakers in the back. Besides that it’s a pretty good tv

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Insignia 42 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only 24 months tv color has gone from normal to washed out very yellow tones that make it not worth watching g

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price! has all the apps you need !

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review of the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV! It’s great to hear that you’re satisfied with the value and the range of apps available. Having everything you need in one place makes for a fantastic viewing experience. If you have any favorite shows or features you enjoy, feel free to share! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia