Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television. Going to order another one for my bedroom
I would recommend this to a friendNot Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Roko TLC gave out after 2 years. I can't say I'm happy with my new purchase but it is because I was so use to my other tv which was easy to use. I find this one confusing even though we did have BB person come and give us some help with programming.
No, I would not recommend this to a friendTV didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV from Best Buy as an open box in excellent condition per tag on box and salesmen whom was assisting me. Unfortunately once home with the TV I discovered the remote control was not in the bax as listed and no legs were in the box. I called customer service who advised me to return to store with the TV so they can confirm the remote control and legs were correct for this TV. Unfortunately the customer service employee returned to the counter to tell me once the TV was turned on the and setup started the TV developed a software issue and they must issue me a refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BobbyT,
Thank you for sharing your experience. We're sorry to hear about the issues you encountered with your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We understand how frustrating it must have been to find missing parts and then face a software issue. We appreciate your patience and hope the refund process went smoothly. If you need any further assistance or have any questions, please don't hesitate to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and it seems to work great. No need for a fire stick
I would recommend this to a friendInsignia 42” TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for bedroom, would have preferred smart Roku TV over Fire TV
I would recommend this to a friend42 in fire tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All is good except getting used to the fire tv platform.
I would recommend this to a friend- Pros mentioned:Picture quality
Pass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as intuitve as the TCL Roku. For some reason you need to login to certain apps each time. Nice quality picture but that is it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate your feedback and are sorry to hear about the challenges you've experienced with our product. At times, the login requirement for certain apps can be frustrating, and we understand how important convenience is for our customers. We're pleased to hear you're enjoying the quality of the picture. We're continuously working to enhance our user experience, and your comments will help us address these issues to improve our products. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your satisfaction is important to us, and we strive to deliver products that meet your expectations. Thank you for sharing your thoughts with us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Volume
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed because the volume did not work. Had to being it back and get a completely different t.v.
No, I would not recommend this to a friend - Cons mentioned:Performance
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 months and lost the picture. Unable to be fixed. Had to take it back to get a new tv
No, I would not recommend this to a friend Poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV as an opened box item. Asked what was the return policy before purchase. It was broken and was refused an exchange not a refund an exchange. I will no longer shop at best buy. And was told by a manager we damaged the tv with screwing the legs in. There was nothing in the box but the TV and that was not indicated on the box. It could have been an error on the company but your company lacks responsibility for human error. Again I will no longer spend money with WORST BUY.
No, I would not recommend this to a friendGo Cheap, Pay twice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was great for a 43in but when it said fire tv and full HD, I expected a really ultimate picture but i was wrong. It’s a very pixelated look on every channel, movie and game system I’ve tried. Disappointed would be an under statement to say the least! And for those who think it could be my internet, I got 2000+mbps
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the picture quality did not meet your expectations despite the great price. We understand how disappointing it can be when a product does not perform as expected, especially when you have high-speed internet. Your experience is important to us, and we will use your comments to improve our products and ensure better quality in the future. Keith | Insignia Support
Basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the price for this TV is with in anyone’s budget the Picture quality is not that good. Might as well spend $80 more for better pixel quality
No, I would not recommend this to a friend- Cons mentioned:Remote control
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this TV. Bought on Black Friday for a Christmas gift for my Son. I made sure to do all the updates to the TV and the Remote, but TV interface is incredibly SLOW and BUGGY. It takes forever to search and find what you want to watch. This morning when pressing the buttons on the remote, every time you hit the arrow one time it would actually move three space on the TV. Just for reference I have the TV connected via Ethernet to Fiber Gig internet so that is not the problem. Don't waste your money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnnyA,
We apologize for your experience with this product. Your feedback is important so we can continue to improve its quality. If there is anything we can help you with, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Dying of old age waiting on endless lags
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst smart TV I've ever used. I didn't think a smart TV was capable of lagging; BOY, WAS I SORELY MISTAKEN. Not once, not occasionally: TRY ALMOST EVERY MOTION WITH THE REMOTE. It did this straight out of the box - no fancy or large apps bogging down memory, here. Perhaps it's all the extra Prime garbage Amazon tries stuffing down my throat? Whatever it is, it's awful, and I will never, ever, buy an Amazon TV ever again. It's not Insignia because I've used plenty of those in the past without issue. Apparently, it's Roku or nothing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear that you're experiencing significant lag issues with the TV. Your feedback is important to us, and we understand how frustrating this must be. We would like to assist you further. Please reach out to our customer service team so we can help resolve this issue and ensure you have a better experience with your purchase. Ivy | Insignia Support
Good TV, Dead Pixel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked well, unfortunately there was a dead pixel when turned on. So had to return it.
I would recommend this to a friendNo Internet connection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi connection is intermittent, it will work for a few days and then stop working. Best is going to change the motherboard and another component next week. The parts alone cost over $300 and I paid $156 for the tv. The technician said his hands are tied, the manufacturer dictates what they have to do. Stupid is as stupid does !!
I would recommend this to a friend- Pros mentioned:Smart tv
Bummed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a basic TV and this has a nice setting for that. But I cannot receive 2 important local channels, the NBC, and the ABC. It happens to be too late to return this, sadly. It might be fine on cable but I am not going to buy that to use this tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We understand your frustration with not being able to receive NBC and ABC channels. There are several ways to access these channels without cable, such as using streaming services like Hulu, YouTube TV, or free apps like NewsON and Haystack News12. Your feedback is important to us, and we appreciate your honesty. Keith | Insignia Support
Good price for quality of the tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest quality. But price was not bad at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your honesty and are glad to hear that you found the price reasonable. Your input is valuable to us, and we will use it to improve our products and services.
Keith | Insignia Support
good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes it seems to be a little slow on loading up
I would recommend this to a friendgreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great buy, and the people in store a awesome, thanks
I would recommend this to a friend