Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Great picture and size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up not too heavy for one person tp set up
I would recommend this to a friendLasted only a year and a half.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV at the end of July 2024. It does not get used on a daily basis but rather once a week or so . Today, October 29, 2025 the screen has partialy gone out. Nothing hs changed . Not placement (it's mounted) not outlet, not wifi: nothing. It was good while it lasted but a year and a half being used only once or twice a week for no more than an hour at a time is worthless. Too bad because Insignia is usually a good private product line for Best Buy.
No, I would not recommend this to a friendgreat price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television. Going to order another one for my bedroom
I would recommend this to a friendGood gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and it seems to work great. No need for a fire stick
I would recommend this to a friendInsignia 42” TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for bedroom, would have preferred smart Roku TV over Fire TV
I would recommend this to a friend- Cons mentioned:Volume
Insignia TV's
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume on this tv's does not work worth a crap you have to turn them up to 80 just to hear them iv bought 2 so i no its just the brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your experience with the TV's volume. Your feedback is valuable to us as it helps us improve our products. High volume requirements can sometimes be influenced by various factors, including room acoustics or specific content being played. However, we understand your frustration and would like to assist you further. Please reach out to our customer support team so we can investigate this issue and find a solution that meets your expectations. We strive to provide excellent products and customer service, and we appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Roko TLC gave out after 2 years. I can't say I'm happy with my new purchase but it is because I was so use to my other tv which was easy to use. I find this one confusing even though we did have BB person come and give us some help with programming.
No, I would not recommend this to a friendKeep Looking
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV almost a year ago. And I have to say, regrets have kicked in. A bunch of odd issues. Turn the TV on and the volume sometimes works right away and sometimes you have to restart the tv to get it to work. Sometimes volume 5 is loud and sometimes volume 30 is just loud enough. The connection to an antenna is the same. Hit or miss on whether it works right when you turn the TV on or if you have to trouble shoot to get things to display and hear it. Spend more and avoid Fire TVs… IMO
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your honest feedback about the Insignia 42" Class F20 Series LED Full HD Smart Fire TV. We apologize for the frustrating issues you've experienced with volume inconsistencies, antenna connectivity, and overall performance. We'll take your feedback into consideration and appreciate your warning to other customers about the potential drawbacks of our product. We're committed to improving our products and services to better meet our customers' needs. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Not amazing but not horrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for about 6 months now. It's okay. The home screen will be slow to load sometimes and the speakers are slowly starting to sound a little fuzzy when the volume is over 15/100
No, I would not recommend this to a friend42 in fire tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All is good except getting used to the fire tv platform.
I would recommend this to a friend- Cons mentioned:Connectivity
DON’T BUY!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy!!! Bought this is April of last year and now the tv is not connecting to my WiFi or any other WiFi. I called Best Buy and before I told the agent what brand tv I purchased she immediately told me to contact the manufacturer and she was WRONG because Insignia is a Best Buy product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience and frustration this has caused. It's disappointing to hear that your TV is not connecting to WiFi after less than a year of use. We understand how important it is to have a reliable connection, and we are committed to addressing this issue. Your comments are valuable, and we will ensure that it is addressed promptly. Keith | Insignia Support
- Cons mentioned:Performance
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my nephew for college and didnt last a year. The tv goes on and the screen is black. Very disappointed in the product. A tv should last more than 11 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest review, MelissaG. We're truly sorry to hear that the TV didn’t hold up as expected. We understand how important reliability is, especially for a college student. Your experience has been noted, and we appreciate you taking the time to share it. Tine | Insignia Support
Making the best of it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I believed I was receiving a deal with the price point, the tv is not as clear as I would like it to be for an Full HD smart tv. There is an awkward bright glare on the upper right side of the screen that affects the picture quality in a negative way. Another problem is that you cannot adjust picture display settings unless you have a movie or show open to view video material.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We apologize for the issues you've encountered with the picture clarity and the bright glare on the screen.
To address the glare issue, please try the following steps:
1. **Adjust the TV's position** to minimize any direct light sources hitting the screen.
2. **Check the room lighting** and consider using curtains or blinds to reduce reflections.
Regarding the picture display settings, you can adjust them by following these steps:
1. **Open a movie or show** to access the video material.
2. **Press the Home button** on your remote.
3. **Navigate to Settings** > **Display & Sounds** > **Picture Settings**.
4. **Adjust the settings** such as brightness, contrast, and color to your preference.
If you need further assistance or have any questions, please don't hesitate to reach out. We're here to help and can offer alternative solutions to ensure you have a better viewing experience.
Your satisfaction is important to us, and we appreciate you choosing Insignia™. We're dedicated to making sure our products meet your expectations. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Remote control
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this TV. Bought on Black Friday for a Christmas gift for my Son. I made sure to do all the updates to the TV and the Remote, but TV interface is incredibly SLOW and BUGGY. It takes forever to search and find what you want to watch. This morning when pressing the buttons on the remote, every time you hit the arrow one time it would actually move three space on the TV. Just for reference I have the TV connected via Ethernet to Fiber Gig internet so that is not the problem. Don't waste your money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnnyA,
We apologize for your experience with this product. Your feedback is important so we can continue to improve its quality. If there is anything we can help you with, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
- Pros mentioned:Picture quality
Pass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as intuitve as the TCL Roku. For some reason you need to login to certain apps each time. Nice quality picture but that is it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate your feedback and are sorry to hear about the challenges you've experienced with our product. At times, the login requirement for certain apps can be frustrating, and we understand how important convenience is for our customers. We're pleased to hear you're enjoying the quality of the picture. We're continuously working to enhance our user experience, and your comments will help us address these issues to improve our products. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your satisfaction is important to us, and we strive to deliver products that meet your expectations. Thank you for sharing your thoughts with us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
LARRY TUEL PROBLEM WITH NEW BB TVS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech guys failed to pair the controller for the 3 new TVs with the Xfinity controller. So I get none of the Xfinity cable channels. Also two of the new TVs (Master BR and Second BR) don’t get anything. A message on the screen of those two says Pair Controllers but when I click on the box or even double click ABSOLUTELY nothing happens. I searched the internet as well as the instructions and couldn’t find how to do it. I am a repeat BB customer and have purchased at least a dozen Tvs . I have never had this problem. So I expect BB to come back and finish the job. Please provide a time when someone can come out. THANKS LARRY TUEL.
No, I would not recommend this to a friendBasic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the price for this TV is with in anyone’s budget the Picture quality is not that good. Might as well spend $80 more for better pixel quality
No, I would not recommend this to a friendTV didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV from Best Buy as an open box in excellent condition per tag on box and salesmen whom was assisting me. Unfortunately once home with the TV I discovered the remote control was not in the bax as listed and no legs were in the box. I called customer service who advised me to return to store with the TV so they can confirm the remote control and legs were correct for this TV. Unfortunately the customer service employee returned to the counter to tell me once the TV was turned on the and setup started the TV developed a software issue and they must issue me a refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BobbyT,
Thank you for sharing your experience. We're sorry to hear about the issues you encountered with your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We understand how frustrating it must have been to find missing parts and then face a software issue. We appreciate your patience and hope the refund process went smoothly. If you need any further assistance or have any questions, please don't hesitate to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Steer clear
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality..less than a month the screen went completely blank & would play sound had no picture whatsoever..would not recommend
No, I would not recommend this to a friendgood price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes it seems to be a little slow on loading up
I would recommend this to a friend