Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Okay for a while
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was good until it randomly got lines in the screen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. We're sorry to hear about the issue with the lines on your screen. We understand how frustrating this can be and appreciate your patience. Your satisfaction is important to us, and we're here to help.
- Carl | Insignia Products
- Cons mentioned:Remote control
Do not purchase, 2 bad TV's in a row.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this TV. We purchased the first one and the WIFI would not connect, couldnt get past the English menu. Returned it. The SECOND TV the remote would only turn the TV on and off. Couldn't get past the English menu once again. This will be my third trip to Best Buy for ONE TV. I will not be getting the same one this time. What a waste.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Holly43! Thank you for your feedback on Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about your frustrating experience with the televisions you purchased. It's understandable that you're disappointed after having to go through the hassle of returning TVs multiple times. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Too many defects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I was hoping to live my tv but I don’t. I must have a defective one. When I watch antenna tv, I have to turn the volume up to 17 to hear it, streaming services 8-12. Another issue is the voices don’t match up with people’s mouths moving. I really don’t like this brand, I think it’s cheaply made and they purposely make them to fail early so you’ll buy another one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KathyH, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
- Cons mentioned:Connectivity
Bad experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried connecting my tv to my internet provider and it wouldnt let me kepts giivng error messages tried resetting and it woulnd let me do it it would automatically connect and wouldnt let me disconect called bestbuy but hecause it was out of the 14 day period of having purchased it i had to take it but i would have to pay out of pocket for them to see what the issue was
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay connected to internet. Using Ethernet connection and have to reboot every time I turn on the TV.
No, I would not recommend this to a friend Many issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for one of my Airbnb guest rooms and this is my first Fire Tv as we have Roku Tv’s in the other rooms. I have been getting many complaints that it is constantly logging out of streaming apps, the sound does not match the picture and it quickly runs out of storage and only allows you to download a minimal amount of apps. Honestly i would not buy a fire Tv again.
No, I would not recommend this to a friendFire Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was okay. The only thing was it kept shutting on/off. But I think it may have been a glitch.
I would recommend this to a friendOk for Spare room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is great for the the size. The picture is not as shape, i see pixeled squares sometimes. Great for our use in spare room just to have once in a while use
I would recommend this to a friendAffordable TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is not a lot of storage on the TV, and sometimes there are some sound and display issues. The TV plays well otherwise.
I would recommend this to a friend- Cons mentioned:Connectivity
Skeptical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this fire tv hence I’ve been using Amazon fire stick product since about 2015. Upon the installation of this product, it would never allow me to connect to my Amazon account for some odd reason. Didn’t wanna take a chance on replacing it with the same model after the time I had to take out of my schedule to return it to the store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the trouble you encountered with setting up your Fire TV and connecting to your Amazon account. As a long-time user of Amazon Fire Stick products, we understand your disappointment in experiencing difficulties with this new device. It's important to us that our customers have a seamless and enjoyable experience with our products, and we apologize for any inconvenience caused. If you haven't already, we recommend reaching out to our customer support team for assistance. They can provide troubleshooting steps or explore alternative solutions to ensure that you can fully enjoy the benefits of your Fire TV. Thank you for your patience and understanding, and we appreciate your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv broke and is having issues only a year after buying.
No, I would not recommend this to a friend Best Buy TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was on sale, so it was a good price for the tv. I think anything less than 50 inches is small. Had some issues setting up some apps
I would recommend this to a friend- Pros mentioned:Picture quality
TV review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok it is smaller than 42 iches but my grandson loves the picture is very clear
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're glad to hear that your grandson is enjoying the clear picture quality of our product, despite its smaller size compared to 42 inches. Your satisfaction and the enjoyment of our product by your family are of utmost importance to us. We're constantly working to provide options that cater to different needs and preferences, and we appreciate your feedback. If there's anything else we can assist you with or if you have any further questions, please feel free to let us know. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
A budget HD Tv at best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a Vizio that died and I am really missing the Vizio. The colors are not there, the controls are too AMAZON and , while the price was right.....
No, I would not recommend this to a friend- Cons mentioned:Remote control
Number pad needs to be added to the remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that this tv remote has no number buttons on it so you are stuck just with channel up or down through hundreds of channels. I just want to be able to enter my local channels and be able to access them and it is a pain with this tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We understand that you are having issues with your fire TV remote. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Stopped working after one month + no exchange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture completely went out after only a month and, because of their return policy, Best Buy would not even do a simple exchange for an identical item. I had to go through Insignia's customer support, which required a lengthy phone conversation (longer than it would have taken to drive to the store and exchange it) and in-home service appointment with a 12-hour window. Not worth it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, DaleE, for taking the time to share your experience with the Insignia 42" F20 Series Smart Fire TV. We’re truly sorry to hear that the issue with the screen and the process to resolve it left you feeling frustrated. We understand how important a straightforward and timely resolution is, and we appreciate your patience through the support and service steps. Your feedback is valued as we work to improve the service experience moving forward. Tine | Insignia Support
- Pros mentioned:Picture quality
disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I would expect. Ok picture. Low quality sound.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CraigL, thank you for sharing your feedback. We're sorry to hear that the TV didn’t meet your expectations, especially regarding picture and sound quality. Your input is important and helps us identify areas for improvement. We appreciate you giving Insignia a try. Patricia | Insignia Support
Good tv for the price but...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television a few days ago, according to which I had 4 free items, fubotv, appletv, amazonmusic and echo dot, I received everything except fubotv and now I can't watch the soccer world cup
No, I would not recommend this to a friend- Cons mentioned:Remote control
Stay away
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing positive to say about this tv. Worst tv I have ever owned and the remote quit working less that a month after purchase.
No, I would not recommend this to a friend - Cons mentioned:Volume
Volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume keeps going in and out took it back to the store it worked got home with it the volume worked for a day then went back out.
No, I would not recommend this to a friend