Customer Ratings & Reviews

great buy, and the people in store a awesome, thanks

The price was great for a 43in but when it said fire tv and full HD, I expected a really ultimate picture but i was wrong. It’s a very pixelated look on every channel, movie and game system I’ve tried. Disappointed would be an under statement to say the least! And for those who think it could be my internet, I got 2000+mbps

Tv worked well, unfortunately there was a dead pixel when turned on. So had to return it.

Bought TV for a birthday gift and I was sold junk. On the Best Buy site it was selling as 'open box' 'like new'. Setting up TV it severely flickered and on the flickering screen and the a name came up saying "Welcome Back Diane" TV wasn't sold as used, it was sold as 'like new'. Best Buy customer service told me that I was 1 day late to notify them and refused to take any responsibility! I lose....

Worse purchase made! Don’t waste your money. Luckily I have the warranty because I have had this TV less than a year and it’s already going out!

Tried connecting my tv to my internet provider and it wouldnt let me kepts giivng error messages tried resetting and it woulnd let me do it it would automatically connect and wouldnt let me disconect called bestbuy but hecause it was out of the 14 day period of having purchased it i had to take it but i would have to pay out of pocket for them to see what the issue was

Picture wasn’t what I expected but you get what you pay for it’s good for a college student

This T.V. didn't last two years. I bought this T.V July 2025

I purchased this TV as an opened box item. Asked what was the return policy before purchase. It was broken and was refused an exchange not a refund an exchange. I will no longer shop at best buy. And was told by a manager we damaged the tv with screwing the legs in. There was nothing in the box but the TV and that was not indicated on the box. It could have been an error on the company but your company lacks responsibility for human error. Again I will no longer spend money with WORST BUY.

The WiFi connection is intermittent, it will work for a few days and then stop working. Best is going to change the motherboard and another component next week. The parts alone cost over $300 and I paid $156 for the tv. The technician said his hands are tied, the manufacturer dictates what they have to do. Stupid is as stupid does !!

Do not purchase this TV. We purchased the first one and the WIFI would not connect, couldnt get past the English menu. Returned it. The SECOND TV the remote would only turn the TV on and off. Couldn't get past the English menu once again. This will be my third trip to Best Buy for ONE TV. I will not be getting the same one this time. What a waste.

Well, I was hoping to live my tv but I don’t. I must have a defective one. When I watch antenna tv, I have to turn the volume up to 17 to hear it, streaming services 8-12. Another issue is the voices don’t match up with people’s mouths moving. I really don’t like this brand, I think it’s cheaply made and they purposely make them to fail early so you’ll buy another one.

This is the worst smart TV I've ever used. I didn't think a smart TV was capable of lagging; BOY, WAS I SORELY MISTAKEN. Not once, not occasionally: TRY ALMOST EVERY MOTION WITH THE REMOTE. It did this straight out of the box - no fancy or large apps bogging down memory, here. Perhaps it's all the extra Prime garbage Amazon tries stuffing down my throat? Whatever it is, it's awful, and I will never, ever, buy an Amazon TV ever again. It's not Insignia because I've used plenty of those in the past without issue. Apparently, it's Roku or nothing.

I bought this for one of my Airbnb guest rooms and this is my first Fire Tv as we have Roku Tv’s in the other rooms. I have been getting many complaints that it is constantly logging out of streaming apps, the sound does not match the picture and it quickly runs out of storage and only allows you to download a minimal amount of apps. Honestly i would not buy a fire Tv again.

There is not a lot of storage on the TV, and sometimes there are some sound and display issues. The TV plays well otherwise.

I wanted a basic TV and this has a nice setting for that. But I cannot receive 2 important local channels, the NBC, and the ABC. It happens to be too late to return this, sadly. It might be fine on cable but I am not going to buy that to use this tv.

The price is great for the the size. The picture is not as shape, i see pixeled squares sometimes. Great for our use in spare room just to have once in a while use

This tv was okay. The only thing was it kept shutting on/off. But I think it may have been a glitch.

TV broke after 8 months. Constantly had to restart the apps and then backlight went out, so I couldn't see the picture. Waste of money. Will never buy an Insignia product again.

Was disappointed because the volume did not work. Had to being it back and get a completely different t.v.