Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Good tv for the price but...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television a few days ago, according to which I had 4 free items, fubotv, appletv, amazonmusic and echo dot, I received everything except fubotv and now I can't watch the soccer world cup
No, I would not recommend this to a friend- Cons mentioned:Remote control
Stay away
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing positive to say about this tv. Worst tv I have ever owned and the remote quit working less that a month after purchase.
No, I would not recommend this to a friend Stopped working after one month + no exchange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture completely went out after only a month and, because of their return policy, Best Buy would not even do a simple exchange for an identical item. I had to go through Insignia's customer support, which required a lengthy phone conversation (longer than it would have taken to drive to the store and exchange it) and in-home service appointment with a 12-hour window. Not worth it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, DaleE, for taking the time to share your experience with the Insignia 42" F20 Series Smart Fire TV. We’re truly sorry to hear that the issue with the screen and the process to resolve it left you feeling frustrated. We understand how important a straightforward and timely resolution is, and we appreciate your patience through the support and service steps. Your feedback is valued as we work to improve the service experience moving forward. Tine | Insignia Support
- Cons mentioned:Volume
Volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume keeps going in and out took it back to the store it worked got home with it the volume worked for a day then went back out.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I would expect. Ok picture. Low quality sound.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CraigL, thank you for sharing your feedback. We're sorry to hear that the TV didn’t meet your expectations, especially regarding picture and sound quality. Your input is important and helps us identify areas for improvement. We appreciate you giving Insignia a try. Patricia | Insignia Support
Bad Business Decision
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV quit working about 3 weeks after we installed it. We took it back to best buy and the return process was difficult and time consuming, BB attempted to repair it and then determined it needed to be replaced. We purchased it on sale but BB then tried to charge us the regular price to replace it since it was no longer on sale. So we took a refund and purchased a TV from another store. Very unprofessional by BB and a total waste of our time. Won't buy another TV from BB.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
I’m really sorry to hear about your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV and the difficulties you faced during the return process. It must have been incredibly frustrating to deal with a faulty product and then encounter issues with the replacement and pricing.
Your feedback is important, and I’ll make sure it gets passed along to the relevant teams at Best Buy. If there’s anything else we can do to assist you or if you have any other concerns, please let us know. We appreciate your patience and understanding. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Not great for displays, but good for TV functions.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV but bought it to use as a menu display but there’s no way to turn off the auto power off/sleep function. When you reach out to support they tell you to go to the sleep timer options and select never but there is no never options. Also can not adjust display brightness on the Amazontv functions/apps just on the source inputs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience caused by the auto power off/sleep function and the inability to adjust display brightness on the Amazon TV functions/apps. We understand how frustrating this can be, and we appreciate your feedback. Unfortunately, the option to completely disable the sleep mode is not available, but you can extend the sleep timer duration by pressing and holding the HOME button on the remote and selecting "Sleep Timer." For adjusting the display brightness, you can change the settings for other HDMI inputs by holding the Home button or the Settings button to open Picture Settings. Your satisfaction is important to us, and we are committed to maintaining the quality you expect.
Keith | Insignia Support
Beware: Fire TV Daily Notification Ongoing Problem
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Important to Know: All Amazon Fire TVs are experiencing an ongoing problem with daily notification dots. The glitch is an Amazon Music notification that is sent to your TV daily. It is an ongoing 3 year problem with all the Amazon Fire TVs. The 5/2/23 recent update didn't fix the problem. Settings can't prevent the daily error. We have 4 Fire TVs, with all getting the daily notification dots. The recent update actually made the problem worse. We won't be buying anymore Amazon Fire TVs, with their notification glitch and constant advertising. Big mistake!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SRP652,
Thank you for sharing your experience with our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We are concerned to learn of this ongoing issue. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Set up wasn’t the best but worth it afterwards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine now, but was a headache trying to get it to update and connect to the wifi, but worth the price with the Black Friday sale.
I would recommend this to a friendDECENT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, and the display is decent. It LAGS big time in the Home Screen when navigating and I can’t stand it.
I would recommend this to a friendBuy something else!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I normally have nothing but great things to say about insignia products but this time is not the same. Constantly have to recalibrate the video and audio to match up so their lips match the talking. TV stays on even when powered off multiple times. Not as user friendly as other smart tvs. Just really disappointing. Being used as a bedroom tv so thankfully not much interaction. I wouldn’t suggest this tv to anyone. Feel like I got the lemon. Thankfully the price was a sale.
No, I would not recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps loosing it's signal when you turn it on you have to change the channel and back to get the sound working
I would recommend this to a friendNot A Great Value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is an ok value, but you the interface is quite slow. Here is also a lot of light bleeding around the edges.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Alemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took it back .no sound.and got pioneer.im happy with the pioneer it's a real good picture and has Dolby sound and pictures.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that our Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV didn't meet your expectations due to the sound issue. We strive to provide reliable products, and it's disappointing that we fell short in this instance.
Your feedback is important to us, and we'll use it to improve our products. If you have any other concerns or need assistance, please reach out to our customer support team.
Thank you for sharing your experience with us, and I'm glad to hear you're happy with your new Pioneer TV.
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color washed out and dull. Turns itself off which is frustrating but considering the price...you get what you pay for.
I would recommend this to a friendStopped working after 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to wifi anymore. We’ve had it for 6 months. All was great and then one day it stopped connecting to the WiFi. We bought 2 of the same TVs at the same time and this is the only one that’s not working. The other one works fine. Would not recommend at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with us. I'm sorry to hear that your TV has stopped connecting to WiFi after 6 months of good performance. I can understand how frustrating this must be, especially since it's a significant investment. I'll make sure to pass along your feedback to our team, and we'll look into the issue further. While we strive to provide reliable products, it's clear that in this case, we fell short of our standard. We appreciate your honesty and will take it into consideration as we continue to improve our products and services. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just don’t buy this even if it is on sale. Not reliable at all. Controller died within a month, it would not connect to the tv. Or when it would “work” it would send each input twice. Additionally the app that can be used to control the tv is also unreliable and takes ages to connect.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your thoughts on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We truly appreciate your feedback, as it helps us understand the customer experience and identify areas for improvement. Your insights are valuable to us, and we are grateful for your input as we continue to enhance our products and services. Thank you for being a part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
No connection to high band internet speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv in itself is nice but once I upgraded my internet speed from 75 to 300 it couldn’t handle it. Would not connect to internet, freezing and buffering worse than when it was low band. I was told by Best Buy that Insignia doesn’t work well with higher technology. Had to exchange for the Samsung which works perfect.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We do apologies for what happened that all of the parts was not in the box, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Irene
www.insigniaproducts.com/support
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags heavily compared my Toshiba TVs... won't connect for screen sharing
No, I would not recommend this to a friendInsignia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a TCL Roku TV with this Insignia. Much, much harder to select channels and streaming options than the Roku was. Not at all impressed with Amazon Fire. The menus react very slow compared to the Roku TV.
No, I would not recommend this to a friend