Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Good price for quality of the tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest quality. But price was not bad at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your honesty and are glad to hear that you found the price reasonable. Your input is valuable to us, and we will use it to improve our products and services.
Keith | Insignia Support
- Cons mentioned:Connectivity
Skeptical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this fire tv hence I’ve been using Amazon fire stick product since about 2015. Upon the installation of this product, it would never allow me to connect to my Amazon account for some odd reason. Didn’t wanna take a chance on replacing it with the same model after the time I had to take out of my schedule to return it to the store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the trouble you encountered with setting up your Fire TV and connecting to your Amazon account. As a long-time user of Amazon Fire Stick products, we understand your disappointment in experiencing difficulties with this new device. It's important to us that our customers have a seamless and enjoyable experience with our products, and we apologize for any inconvenience caused. If you haven't already, we recommend reaching out to our customer support team for assistance. They can provide troubleshooting steps or explore alternative solutions to ensure that you can fully enjoy the benefits of your Fire TV. Thank you for your patience and understanding, and we appreciate your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 months and lost the picture. Unable to be fixed. Had to take it back to get a new tv
No, I would not recommend this to a friend Best Buy TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was on sale, so it was a good price for the tv. I think anything less than 50 inches is small. Had some issues setting up some apps
I would recommend this to a friendOkay for a while
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was good until it randomly got lines in the screen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. We're sorry to hear about the issue with the lines on your screen. We understand how frustrating this can be and appreciate your patience. Your satisfaction is important to us, and we're here to help.
- Carl | Insignia Products
A budget HD Tv at best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a Vizio that died and I am really missing the Vizio. The colors are not there, the controls are too AMAZON and , while the price was right.....
No, I would not recommend this to a friend- Pros mentioned:Picture quality
TV review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok it is smaller than 42 iches but my grandson loves the picture is very clear
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're glad to hear that your grandson is enjoying the clear picture quality of our product, despite its smaller size compared to 42 inches. Your satisfaction and the enjoyment of our product by your family are of utmost importance to us. We're constantly working to provide options that cater to different needs and preferences, and we appreciate your feedback. If there's anything else we can assist you with or if you have any further questions, please feel free to let us know. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Remote control
Number pad needs to be added to the remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that this tv remote has no number buttons on it so you are stuck just with channel up or down through hundreds of channels. I just want to be able to enter my local channels and be able to access them and it is a pain with this tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We understand that you are having issues with your fire TV remote. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good tv for the price but...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television a few days ago, according to which I had 4 free items, fubotv, appletv, amazonmusic and echo dot, I received everything except fubotv and now I can't watch the soccer world cup
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay connected to internet. Using Ethernet connection and have to reboot every time I turn on the TV.
No, I would not recommend this to a friend Beware: Fire TV Daily Notification Ongoing Problem
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Important to Know: All Amazon Fire TVs are experiencing an ongoing problem with daily notification dots. The glitch is an Amazon Music notification that is sent to your TV daily. It is an ongoing 3 year problem with all the Amazon Fire TVs. The 5/2/23 recent update didn't fix the problem. Settings can't prevent the daily error. We have 4 Fire TVs, with all getting the daily notification dots. The recent update actually made the problem worse. We won't be buying anymore Amazon Fire TVs, with their notification glitch and constant advertising. Big mistake!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SRP652,
Thank you for sharing your experience with our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We are concerned to learn of this ongoing issue. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Set up wasn’t the best but worth it afterwards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine now, but was a headache trying to get it to update and connect to the wifi, but worth the price with the Black Friday sale.
I would recommend this to a friendDECENT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, and the display is decent. It LAGS big time in the Home Screen when navigating and I can’t stand it.
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps loosing it's signal when you turn it on you have to change the channel and back to get the sound working
I would recommend this to a friendNot A Great Value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is an ok value, but you the interface is quite slow. Here is also a lot of light bleeding around the edges.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Stay away
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing positive to say about this tv. Worst tv I have ever owned and the remote quit working less that a month after purchase.
No, I would not recommend this to a friend - Cons mentioned:Volume
Volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume keeps going in and out took it back to the store it worked got home with it the volume worked for a day then went back out.
No, I would not recommend this to a friend Bad Business Decision
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV quit working about 3 weeks after we installed it. We took it back to best buy and the return process was difficult and time consuming, BB attempted to repair it and then determined it needed to be replaced. We purchased it on sale but BB then tried to charge us the regular price to replace it since it was no longer on sale. So we took a refund and purchased a TV from another store. Very unprofessional by BB and a total waste of our time. Won't buy another TV from BB.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
I’m really sorry to hear about your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV and the difficulties you faced during the return process. It must have been incredibly frustrating to deal with a faulty product and then encounter issues with the replacement and pricing.
Your feedback is important, and I’ll make sure it gets passed along to the relevant teams at Best Buy. If there’s anything else we can do to assist you or if you have any other concerns, please let us know. We appreciate your patience and understanding. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv broke and is having issues only a year after buying.
No, I would not recommend this to a friend - Cons mentioned:Performance
Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just don’t buy this even if it is on sale. Not reliable at all. Controller died within a month, it would not connect to the tv. Or when it would “work” it would send each input twice. Additionally the app that can be used to control the tv is also unreliable and takes ages to connect.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your thoughts on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We truly appreciate your feedback, as it helps us understand the customer experience and identify areas for improvement. Your insights are valuable to us, and we are grateful for your input as we continue to enhance our products and services. Thank you for being a part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088