Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Do not buy this TV, save your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV! We bought this TV on April 15th, by May 19th of the same year the TV screen would not come on. Tried all of the troubleshooting tips, nothing. This TV was a complete waste of money! $160 for 32 days of entertainment, ridiculous. Oh, they only have a 2 week return policy, probably because they know it will barely last a month. I have bought many, many things from Best Buy and I was very disappointed with this purchase and return policy. Hopefully this will not be my last purchase...we'll see...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're extremely sorry to hear that the Insignia 42" Class F20 Series LED Full HD Smart TV didn't meet your expectations and stopped working shortly after purchase. We understand the frustration and disappointment that comes with a malfunctioning product, especially one that was purchased recently. We appreciate your feedback and will take it into consideration as we continually work to improve our products and customer experience. While we're unable to accept returns outside of our standard return policy, we hope you'll give us another chance to serve you better in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Worst TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is without a doubt the worst tv I have ever had (if I could I would return it). I have had other insignia TVs that I loved that's why I bought this one thinking it would be great too, boy was I wrong. It will shut off if you leave it pause for more than 10 minutes. It also will randomly turn on all times of the day and night!!! (Yes I've googled both issues and other people are having them and can not fix them either).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NikkieW! Thank you for taking the time to share your feedback about the Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We sincerely apologize for the inconvenience and frustration you’ve experienced.
We understand how disappointing it can be when a product does not meet your expectations, especially after having positive experiences with other Insignia TVs. The issues you’ve described, such as the TV shutting off after being paused for 10 minutes and turning on randomly, are certainly not what we want for our customers.
Our team is committed to resolving these issues for you. We recommend checking for any available firmware updates for your TV, as these updates can often resolve such problems. If the issues persist, please contact our customer support team directly at this link (https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920). They will be more than happy to assist you further and explore possible solutions. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Wont be buying from bestbuy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant connect to my disney plus account and takes about 3 minutes to start. Also instead of receiving the replacement for the 52” i ordered that never arrived i spent 20 minutes on the phone to receive a refund a week later with no explanation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We're sorry to hear about the trouble you experienced with connecting to your Disney Plus account and the slow startup time. We also regret the inconvenience caused by the missing order and the delay in processing your refund. This is not the experience we aim to provide, and we appreciate your patience throughout the process.
Keith | Insignia Support
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok for the money, i wish i would have spent more and got a better picture
No, I would not recommend this to a friendbig red line across tv screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.60 days after purchase. there is a red line going across the top of my picture screen. I'm very disappointed because i trusted the reviews of others and assumed it was a good deal.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate your trust in our product based on others' reviews and understand how important it is for your viewing experience to be exceptional. Your insights are valued, and we are here to listen and learn from your experience to help enhance our offerings in the future. Thank you for taking the time to reach out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
You get what you pay for - cheap garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very tinny and poor quality; my streaming box complains about the picture quality not being good enough (colors and depth issues); and worst of all, the TV loses the HDMI connection multiple times a day. I'm not buying another of these garbage Insignia products again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you experienced with the sound, picture quality, and HDMI connection. Your satisfaction is important to us, and we will take your comments into consideration to improve our products and services. We appreciate your understanding. Keith | Insignia Support
Becomes a paperweight after factory reset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this TV for a little over a year now and after the last reboot it got stuck in “pair remote” mode on startup. You cant get past that screen and its not the remote. Found out online A LOT of people have this issue and it basically becomes a paperweight. You CAN try and get it fixed by a service team, but because its 42” and below its only for at home repair. And the minimum for that is $129. A new 42/43” is usually $150. Not worth it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand your frustration with the TV being stuck in “pair remote” mode after a reboot, especially since this seems to be a common issue. We apologize for the inconvenience and the cost of at-home repairs for TVs 42" and below. Please contact our customer service team to explore possible solutions or updates that might resolve the issue without a full repair. We appreciate your feedback and are committed to improving our products and services.
Keith | Insignia Support
average tv; nothing special here.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an average cheap tv. It does nothing well and nothing poorly.
I would recommend this to a friend- Cons mentioned:Performance
Don’t buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is crap! I can’t get it working!!! My son tried it with his Xbox and it was so slow
No, I would not recommend this to a friend - Cons mentioned:Performance
Bought 2 of these and one went out after 1 week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out after 1 week..the red light on the Tv blinked on and off but no picture
No, I would not recommend this to a friend Not Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV continues to stall out and take long time to load its screen for viewing. I have to unplug it a lot. It is a huge inconvenience. I’m not one to return things at least I try not to be I’ll have to find time maybe one day to get there and return it I don’t know….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello HappyCustomer,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Not what expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to connect to sum apps. A little disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the difficulties you are experiencing with connecting to some apps. Your disappointment is understandable, and we appreciate you bringing this to our attention. We are committed to improving our products and services to ensure a better user experience. Your comments are valuable to us as we strive to enhance our offerings.
Keith | Insignia Support
Not my favorite tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags more than in prefer but does what it needs to
No, I would not recommend this to a friendHorrible experience
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Best Buy returned item without delivering. They never contacted me at all. This was for my son for his birthday that he saved money for. Two best buy gift cards were used totaling $150.00. I still have not been reimbursed for them and it has been over 20 days. I called yesterday and they said the gift cards reissued were lost. No one can give a straight response. And no tracking number on these gift cards. Horrible customer service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating it is that you encounter this kind of service. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Terrible tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in April and now in August already has lines on the screen and picture is terrible. No hdmi or anything hooked up to it. Do not recommend
No, I would not recommend this to a friendTV ok SmartTV not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow reaction time using the Amazon fire features. Constantly freezes on the menu making you have to restart it. Just using the other inputs now for video games.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback about the overall performance of the Amazon Fire features, as it helps us understand how our customers interact with the product. Your insights are valuable, and we hope you continue to enjoy the other capabilities of the TV, including your gaming experience! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box and the interior screen had lines down the middle like someone had folded the tv over.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the issue with your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. It sounds like the screen damage you described is quite significant, and we understand how frustrating this must be.
Please reach out to our customer support team so we can assist you with this issue. We want to ensure you receive a product that meets your expectations and are here to help resolve this situation.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Rolf | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Remote control
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote wouldn't connect to tv, ever. Picture quality was good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Patti,
Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating it is that the remote will not connect to the TV. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Remote control
Do Not Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV a little over month. I made the purchase for my son's 8th birthday. The TV doesn't turn off, we now have to unplug it every time it's not in use. The remote buttons work when they want to.
No, I would not recommend this to a friend Piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I havent even had this tv 2 months and the screen keeps going black if its on an input and it I use the apps on the tv it just goes back to the home screen. Dont buy this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that you've been having issues with the TV so soon after purchase. We understand how frustrating it can be when a product doesn't perform as expected. Your feedback is important and will be shared with our team to help improve product reliability and performance. We appreciate you taking the time to let us know.
Keith | Insignia Support