Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
No connection to high band internet speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv in itself is nice but once I upgraded my internet speed from 75 to 300 it couldn’t handle it. Would not connect to internet, freezing and buffering worse than when it was low band. I was told by Best Buy that Insignia doesn’t work well with higher technology. Had to exchange for the Samsung which works perfect.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We do apologies for what happened that all of the parts was not in the box, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Irene
www.insigniaproducts.com/support
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color washed out and dull. Turns itself off which is frustrating but considering the price...you get what you pay for.
I would recommend this to a friendStopped working after 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to wifi anymore. We’ve had it for 6 months. All was great and then one day it stopped connecting to the WiFi. We bought 2 of the same TVs at the same time and this is the only one that’s not working. The other one works fine. Would not recommend at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with us. I'm sorry to hear that your TV has stopped connecting to WiFi after 6 months of good performance. I can understand how frustrating this must be, especially since it's a significant investment. I'll make sure to pass along your feedback to our team, and we'll look into the issue further. While we strive to provide reliable products, it's clear that in this case, we fell short of our standard. We appreciate your honesty and will take it into consideration as we continue to improve our products and services. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Not great for displays, but good for TV functions.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV but bought it to use as a menu display but there’s no way to turn off the auto power off/sleep function. When you reach out to support they tell you to go to the sleep timer options and select never but there is no never options. Also can not adjust display brightness on the Amazontv functions/apps just on the source inputs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience caused by the auto power off/sleep function and the inability to adjust display brightness on the Amazon TV functions/apps. We understand how frustrating this can be, and we appreciate your feedback. Unfortunately, the option to completely disable the sleep mode is not available, but you can extend the sleep timer duration by pressing and holding the HOME button on the remote and selecting "Sleep Timer." For adjusting the display brightness, you can change the settings for other HDMI inputs by holding the Home button or the Settings button to open Picture Settings. Your satisfaction is important to us, and we are committed to maintaining the quality you expect.
Keith | Insignia Support
Buy something else!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I normally have nothing but great things to say about insignia products but this time is not the same. Constantly have to recalibrate the video and audio to match up so their lips match the talking. TV stays on even when powered off multiple times. Not as user friendly as other smart tvs. Just really disappointing. Being used as a bedroom tv so thankfully not much interaction. I wouldn’t suggest this tv to anyone. Feel like I got the lemon. Thankfully the price was a sale.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order my 42inche tv on open. the box there was no romote powder it on manual there were circular lines called bestbuy who offered me $25 dollars to keep it the answer was no thanks so now have to wait for them to pick up and refund my money bad experience just wanted a tv but this brand not for me
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that you had a disappointing experience with your Insignia 42" Class F20 Series LED Full HD Smart TV. The lack of a remote control and circular lines on the screen are not acceptable. We're also sorry to hear that Best Buy offered you a low refund amount of $25 and that you had to decline. We'll make sure to pass along your feedback to our quality control team to improve our products. We appreciate your honesty and hope you can find a TV that meets your expectations. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags heavily compared my Toshiba TVs... won't connect for screen sharing
No, I would not recommend this to a friendStopped working after one month + no exchange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture completely went out after only a month and, because of their return policy, Best Buy would not even do a simple exchange for an identical item. I had to go through Insignia's customer support, which required a lengthy phone conversation (longer than it would have taken to drive to the store and exchange it) and in-home service appointment with a 12-hour window. Not worth it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, DaleE, for taking the time to share your experience with the Insignia 42" F20 Series Smart Fire TV. We’re truly sorry to hear that the issue with the screen and the process to resolve it left you feeling frustrated. We understand how important a straightforward and timely resolution is, and we appreciate your patience through the support and service steps. Your feedback is valued as we work to improve the service experience moving forward. Tine | Insignia Support
Insignia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a TCL Roku TV with this Insignia. Much, much harder to select channels and streaming options than the Roku was. Not at all impressed with Amazon Fire. The menus react very slow compared to the Roku TV.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I would expect. Ok picture. Low quality sound.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CraigL, thank you for sharing your feedback. We're sorry to hear that the TV didn’t meet your expectations, especially regarding picture and sound quality. Your input is important and helps us identify areas for improvement. We appreciate you giving Insignia a try. Patricia | Insignia Support
- Pros mentioned:Picture quality
Alemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took it back .no sound.and got pioneer.im happy with the pioneer it's a real good picture and has Dolby sound and pictures.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that our Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV didn't meet your expectations due to the sound issue. We strive to provide reliable products, and it's disappointing that we fell short in this instance.
Your feedback is important to us, and we'll use it to improve our products. If you have any other concerns or need assistance, please reach out to our customer support team.
Thank you for sharing your experience with us, and I'm glad to hear you're happy with your new Pioneer TV.
Nice Smart TV • Limited Apps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv and it does not support the Spectrum TV app. So doesn’t help me how awesome the TV is. Probably will have to buy a chomecast to plugin.
No, I would not recommend this to a friendGood TV but bad follow up with extras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good but we were supposed to get an Echo Dot 3 and some other items with the purchase…there were no instructions on how to do this.
I would recommend this to a friend42 inch tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv loses wifi connection frequently, but picture quality, sound and functionality is simple and great.
I would recommend this to a friendDissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably ok for the very inexpensive price, but I was disappointed in the picture quality when watching older TV and Movies - it seemed almost pixelated. The rewind feature did not work well either. But that was probably a feature of the Amazon fire stick. I had a Roku TV in the past and I will be returning this one to get a the 43 inch Roku
No, I would not recommend this to a friendMrs. Bowie reviewing picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen picture jumps from full size to old-fashioned TV size during each show. We don't know why.
No, I would not recommend this to a friendLess memory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very less memory for a TV and hangs up if you install more than 5 streaming application
No, I would not recommend this to a friend- Cons mentioned:Performance
Nees help
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective stop working suddenly Was perfect for a couple on months I need to returned and get s better brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear your product stopped working suddenly after a couple of months. That's definitely not the experience we want you to have. Please contact our support team at 1-877-467-4289 so we can look into this further and explore your options. - Carl | Insignia Products
Audio quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good tv for the price but after 3 months of having it im having audio problems already
I would recommend this to a friendAverage TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an ok tv. Sometimes my apps just cut off and i have to reload them.
I would recommend this to a friend