Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Not for Plug and Play
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV to put in the basement for my kids to use for video games. I bought the wrong type of TV for this. It always starts on power up with the “smart tv screen”. The computing power for the TV is super slow. The screen comes with many apps that I don’t want and can’t remove. I was hoping for a TV my kids could hit the power button on and start up their PlayStation. Instead, we have to wait for the app screen to start up and then allow us to eventually exit out of. Moreover, I have to make sure my kids don’t start an app with stuff I don’t want them to watch… TV hasn’t been used in months and is most likely going to goodwill to curse another family.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear that the TV didn’t meet your needs and that it’s been frustrating to use for your intended purpose. It’s disappointing when a product doesn’t live up to expectations, especially when it affects how your family uses it.
The issues with the slow startup and the pre-installed apps that can’t be removed are certainly frustrating. If you’re open to it, our customer support team might be able to offer some guidance on adjusting settings to make the TV more suited to your needs.
Thank you for your feedback. It’s valuable as we strive to improve our products and services. We hope you find a better fit for your setup in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Shuts off automatically
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV shuts off after 15 mins of inactivity and there is no way around it
No, I would not recommend this to a friendDoesn’t last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in July if 2023 and it was a great TV for almost 18 months. Now the WiFi antenna has gone out, after less than two years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi skking4114,
Thank you for sharing your feedback on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issue with the WiFi antenna after 18 months of use.
We understand how disappointing it can be when a product doesn't last as long as expected. Your experience is important to us, and we appreciate you bringing this to our attention. We will take your comments into consideration for future improvements.
If there's anything we can do to assist you further, please don't hesitate to reach out. We value your feedback and are committed to enhancing our products and services. Emman | Insignia Products
Insignia is fine but don’t like the built in Fire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not crazy about the Fire TV. It takes awhile to start up and then spends time on available apps instead of going to the input you want to watch. Gets annoying after awhile.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking time to write a review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Bad Pixels and Store Wouldn't Replace
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV developed bad pixels in only a few days. A green line developed about 1" from the bottom of the screen. My son had surgery during that time and when I tried to exchange it the store said they could only replace it if I paid $50 to upgrade to Best Buy+ because I was 7 days past the 14 day window. Amazing that a store won't stand behind replacing a defective TV that is their brand unless I paid extra money less than a month from purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with your Insignia™ TV purchase at Best Buy. I understand how frustrating it can be to deal with a defective product, especially during a challenging time for your family.
I apologize for the inconvenience you faced regarding the replacement policy. It is our goal to provide excellent service and support to our customers, and I regret that we did not meet your expectations in this instance. While our return policy typically provides a limited window for exchanges, your feedback is invaluable and will be taken into consideration as we continuously work to improve our services.
I encourage you to reach out to our customer service team for further assistance. They may be able to help you explore additional options regarding your situation.
Thank you for bringing this to our attention, and I sincerely hope we can assist you further. Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually really dislike this TV. If I go from Netflix to regular TV, sometimes it doesn’t play at all or it plays for about an hour then stops. Sometimes if I just turn it off then come back several hours later, it won’t play either. I have to completely unplug the TV for it to work again every other day. There’s an ongoing joke at home saying the TV doesn’t like being left at home. It’s frustrating. I regret the purchase. I advise you to spend a little more for better quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the issues you've encountered with the TV. Your feedback is important to us, and we understand how frustrating this situation must be. We appreciate your honesty and will use your insights to improve our products and services. Keith | Insignia Support
Not a good picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a clear picture. People look orange. Custom service unable to help.
No, I would not recommend this to a friend42 insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best picture if you're used to a large flat screen
No, I would not recommend this to a friendNot easy to navigate stations!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you stay on Prime video, it is very confusing to use!
No, I would not recommend this to a friend- Cons mentioned:Remote control
Remote does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote stopped working in just 2 months. New battery, pair unpair nothing works. Pure junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear about your experience. We apologize for the inconvenience caused by the remote stopping working after just two months. It sounds very frustrating, especially after trying new batteries and pairing/unpairing without success. We take your feedback seriously and would like to make this right. Please reach out to our customer service team so we can assist you further and find a solution. Thank you for bringing this to our attention.
Keith | Insignia Support
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok for the money, i wish i would have spent more and got a better picture
No, I would not recommend this to a friend- Cons mentioned:Performance
Sad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV you will be sorry , now every three months and the TV doesn’t work , buy insurance is a joke
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with your TV and the insurance. Your feedback is important to us, and we take it seriously. We'll work on improving our products and services to better meet your expectations.
- Carl | Insignia Products
Do not buy this TV, save your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV! We bought this TV on April 15th, by May 19th of the same year the TV screen would not come on. Tried all of the troubleshooting tips, nothing. This TV was a complete waste of money! $160 for 32 days of entertainment, ridiculous. Oh, they only have a 2 week return policy, probably because they know it will barely last a month. I have bought many, many things from Best Buy and I was very disappointed with this purchase and return policy. Hopefully this will not be my last purchase...we'll see...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're extremely sorry to hear that the Insignia 42" Class F20 Series LED Full HD Smart TV didn't meet your expectations and stopped working shortly after purchase. We understand the frustration and disappointment that comes with a malfunctioning product, especially one that was purchased recently. We appreciate your feedback and will take it into consideration as we continually work to improve our products and customer experience. While we're unable to accept returns outside of our standard return policy, we hope you'll give us another chance to serve you better in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Lip synchronization problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice TV, but every day I have to power off the TV due to lip synchronized continually being off. I would have given a five star if I didn’t have the same problem every day :/
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that you enjoy the TV overall. We apologize for the inconvenience caused by the lip sync issue. Our team is committed to resolving this problem for you. Please reach out to our customer support for assistance, and we’ll work to ensure you have a seamless viewing experience. Your satisfaction is important to us, and we appreciate your patience. - Carl | Insignia Products
Worst TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is without a doubt the worst tv I have ever had (if I could I would return it). I have had other insignia TVs that I loved that's why I bought this one thinking it would be great too, boy was I wrong. It will shut off if you leave it pause for more than 10 minutes. It also will randomly turn on all times of the day and night!!! (Yes I've googled both issues and other people are having them and can not fix them either).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NikkieW! Thank you for taking the time to share your feedback about the Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We sincerely apologize for the inconvenience and frustration you’ve experienced.
We understand how disappointing it can be when a product does not meet your expectations, especially after having positive experiences with other Insignia TVs. The issues you’ve described, such as the TV shutting off after being paused for 10 minutes and turning on randomly, are certainly not what we want for our customers.
Our team is committed to resolving these issues for you. We recommend checking for any available firmware updates for your TV, as these updates can often resolve such problems. If the issues persist, please contact our customer support team directly at this link (https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920). They will be more than happy to assist you further and explore possible solutions. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Not Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV continues to stall out and take long time to load its screen for viewing. I have to unplug it a lot. It is a huge inconvenience. I’m not one to return things at least I try not to be I’ll have to find time maybe one day to get there and return it I don’t know….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello HappyCustomer,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
average tv; nothing special here.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an average cheap tv. It does nothing well and nothing poorly.
I would recommend this to a friendbig red line across tv screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.60 days after purchase. there is a red line going across the top of my picture screen. I'm very disappointed because i trusted the reviews of others and assumed it was a good deal.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate your trust in our product based on others' reviews and understand how important it is for your viewing experience to be exceptional. Your insights are valued, and we are here to listen and learn from your experience to help enhance our offerings in the future. Thank you for taking the time to reach out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Horrible tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total piece of crap! Tv continually freezes and has to be unplugged to reset! Ridiculous! I do not recommend ever purchasing an Insignia!
No, I would not recommend this to a friendNot my favorite tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags more than in prefer but does what it needs to
No, I would not recommend this to a friend