Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Hate Fire TV and Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You don't realize what features you really miss and can't live without until you switch from one operating system to another. You can't pause live TV programming for very long on Fire TV. Maybe 10 minutes and then it completely logs you out and goes back to the home screen. You'll lose your spot. Abd if it's only a 30 minute program, well ... you're outa luck. Best Buy only has 15 day return policy. NOT 30 like everyone else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We appreciate your feedback about this product. Is it important for us to hear your experience so we will be able to continue to improve the quality and efficiency of this television. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Defections
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working like 2 days and then just didn’t turn on just didn’t work
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We are truly sorry to hear that you experienced issues with your television so soon after purchase.
At Insignia, we strive to deliver high-quality products and your satisfaction is our top priority. We understand how frustrating it can be when a product does not perform as expected. We would like to assist you in resolving this issue.
Please reach out to our customer support team at 1-877-467-4289 so we can help troubleshoot the problem or guide you through the warranty process. Your experience is important to us, and we want to ensure that you have a fully functional product.
Thank you for your understanding, and we look forward to assisting you.
Get a Roku instead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a Roku instead Amazon TVs have ads you cant turn off, and the settings are annoying and not very customizable
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, AlexisG. We appreciate your insights on the user experience with the TV settings and ads. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you for helping us enhance our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Connectivity
Had to Return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could not get this tv to connect to amazon, it would find the connections but never connect so we end up returning this tv
No, I would not recommend this to a friend Don’t Do It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV since 9/18/23. So, just over a month. It will now not turn on. I did everything- changed batteries in remote and when that didn’t work I pushed power button on tv - nothing. Checked for tripped outlet - nope! Followed all reset instructions on the internet. Nothing. It’s just dead. I go to process a return online and apparently my return period ended 2 weeks after I bought it???? Not cool. Brand new tv and I’m out $160. Not ok Insignia/Best Buy.
No, I would not recommend this to a friendHad to purchase a new TV! Not Happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase within 6 months. The first TV had a weak/broken stand and fell on the hard floor. Unfortunately, the screen broke. There were 3 different appointments set up that were actually in Texas instead of at my address. So much time waiting around but they did not show up…. Long story is that I purchased another TV - even though it should have been replaced since I purchased the extended warranty. I’m not happy about the customer service - hence the 1 star.
I would recommend this to a friendBuy a Hisense
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worse TV ever. Slow, glitchy, frustrating, and then some.
No, I would not recommend this to a friendIt stop working after a month in a half
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped turning on after a month in a half of having it. We were watching my son’s show on the tv and had to pause to go eat lunch so we left it on pause and we we came bavk it was off. I thought maybe it turn off since we took long to go back. When i tried turning it on it didnt work. I tried all troubleshooting steps but nothing worked. I called insignia because we needed help they are it going to send someone to check it. If it diesnt wirk anyomirw we will get pur money back. Do not recommend buying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Laalaa,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Worst TV I have purchased
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has serious issues connecting to wifi when it is right next to my router. Laptops and Samsung/Sony TV’s in my house do not have the same issue, still happening after a factory reset. The picture quality is also pretty bad, you can see all of the backround noise when the screen is mostly black. Cheap best buy product, first and last Insignia TV I’ll be getting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for providing your feedback on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate you taking the time to share your experience with us, and we value your insights as they help guide our future enhancements. Your thoughts on the connectivity and picture quality are important, and we are committed to continuously improving our products. If you have any more comments or suggestions, we would be glad to hear from you! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Pros mentioned:Picture quality
Law suits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review on the tv is excellent its a great tv but as far as the customer service its completely horrible @ best buy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We apologize on behalf of Insignia Products regarding the experience you are having with Best Buy customer service. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Faulty software, item returned.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd have given this a 0 if I could. The one I received had a problem with the an internal software problem. It had verticle lines obscuring the screen so it was impossible to use. I'm not sure if this would happen with another one of these but I returned it and didn't order another one
No, I would not recommend this to a friendI never got my tv from this company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got my package from this company and they wouldn’t give me my refund back and that know what happened and just take my money don’t order nothing this Best Buy cause this could happen to you when they don’t give you your package and just take your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're very sorry to hear about the issue with your package and the difficulty in getting a refund. We understand how frustrating this must be. Your comments are important to us, and we'll use them to improve our services. We appreciate your patience and understanding.
- Carl | Insignia Products
Return policy is awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had no picture and didn't use try it for 2 weeks & couldn't return it.
No, I would not recommend this to a friendTrash garbage!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is complete garbage! Buyer be ware! I have had it less than a month- I went to insert the cable wire and began to turn the screw and the part that connects the cable wire just broke off! Don’t waste your money on this junk! Built to break! Also if you don’t want to use Amazon good luck! It insists I sign in to Amazon ….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We understand that you're having issues with the TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with product warranty.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
It has a sound problem were it cuts out on its own
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv it’s just that the sound cuts out on it own so I’m having problems with it and I got it in march 2024
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear QuanishiaT, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Insignia Products
Item not received
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I placed this order on November 29,2024 I have yet to receive my item, and the date is 12/17/2024, I have called customer service and no one has responded or called back to explain why I have not received my order, tracking says delayed , I could have just received or reordered
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We sincerely apologize for the delay and the lack of communication regarding your order. This is not the experience we want for our customers, and we take full responsibility for the inconvenience caused.
We understand how frustrating it must be to wait for your Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. To resolve this issue promptly, we will escalate your case to our customer service team for immediate attention. Please expect a follow-up within the next 24 hours.
In the meantime, if you have any further questions or need additional assistance, feel free to reach out to us directly at [customer service contact information]. We appreciate your patience and understanding, and we are committed to ensuring you receive your order as soon as possible.
Thank you for your feedback, and we hope to serve you better in the future. Rolf | Insigia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Volume
Volume want work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume did not work on the tv so i has to return it. Was told that these tvs tend to do that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you experienced with the volume on your TV. It's certainly frustrating when a product doesn't meet expectations, especially when it comes to basic functionality like volume control. While occasional issues can occur with any electronic device, it's important to us that our customers receive reliable products. If you haven't already, we encourage you to reach out to our customer support team for further assistance. They can help address the issue and explore potential solutions or alternatives. Your satisfaction is important to us, and we're here to ensure you have a positive experience with our products. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures ok. System is horridly lagging behind with remote inputs. Wouldn’t recommend. It’s a headache overall.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 42" Class F20 Series LED Full HD Smart Fire TV. I'm sorry to hear that the system is experiencing lagging issues with remote inputs, which is causing frustration and impacting your overall experience. I'll make sure to pass on your feedback to our team to help improve the performance of our products. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Speed
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow, had it switched out because thight its broken but nope, second one begab beinf slow as well
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We understand hat you're having issues with your fire TV because it's running slow. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
I had to keep pulling plug out,to reststart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stopped working,3 times-------I had to pull the plug out to get working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV has stopped working on multiple occasions and required you to unplug and replug it to function. We understand how frustrating this must be for you. We take the reliability of our products seriously and would like to assist you in resolving this issue. Can you please provide more information about the issues you're experiencing, such as the frequency and duration of the outages, so we can better understand what's happening and work together to find a solution? Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088