Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Volume want work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume did not work on the tv so i has to return it. Was told that these tvs tend to do that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you experienced with the volume on your TV. It's certainly frustrating when a product doesn't meet expectations, especially when it comes to basic functionality like volume control. While occasional issues can occur with any electronic device, it's important to us that our customers receive reliable products. If you haven't already, we encourage you to reach out to our customer support team for further assistance. They can help address the issue and explore potential solutions or alternatives. Your satisfaction is important to us, and we're here to ensure you have a positive experience with our products. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Return policy is awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had no picture and didn't use try it for 2 weeks & couldn't return it.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow, had it switched out because thight its broken but nope, second one begab beinf slow as well
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We understand hat you're having issues with your fire TV because it's running slow. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures ok. System is horridly lagging behind with remote inputs. Wouldn’t recommend. It’s a headache overall.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 42" Class F20 Series LED Full HD Smart Fire TV. I'm sorry to hear that the system is experiencing lagging issues with remote inputs, which is causing frustration and impacting your overall experience. I'll make sure to pass on your feedback to our team to help improve the performance of our products. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
I had to keep pulling plug out,to reststart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stopped working,3 times-------I had to pull the plug out to get working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV has stopped working on multiple occasions and required you to unplug and replug it to function. We understand how frustrating this must be for you. We take the reliability of our products seriously and would like to assist you in resolving this issue. Can you please provide more information about the issues you're experiencing, such as the frequency and duration of the outages, so we can better understand what's happening and work together to find a solution? Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Hate it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voice and the picture do not match!! I hate it! It worked fine until about a week ago. Ready to return it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the synchronization issue you're experiencing between the voice and picture on our product. We understand how frustrating this can be, especially when it worked fine previously. Providing a seamless and enjoyable viewing experience is important to us, and we apologize for any inconvenience caused. Your feedback is crucial, and we'll work diligently to address this issue to ensure that our customers receive the quality they expect from our products. If you're ready to return the product or if you have any further questions, please don't hesitate to contact our customer service team. We apologize for any inconvenience this has caused and appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Cheap base
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold up to a cat. It tipped over and landed on my cat. He is okay but the tv is not.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BrianM,
We are very sorry to read about what happened with your TV. I know how inconvenient this must be to you. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Performance
M
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lags and freezes all the time. It is one week past return They return policy window os extremely short
No, I would not recommend this to a friend Not Deliver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv online to be delivered same day and the driver just completely took it back to the store?? Didn’t call me or try to deliver it to me and now it’s been 15 days and I still haven’t received my refund! This is crazy service don’t recommend purchasing online or bother paying for same day delivery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We genuinely appreciate your feedback regarding the delivery process, and we understand how important timely service is to our customers. Your insights are valuable to us and will help guide improvements to ensure a smoother experience for future purchases. Thank you again for reaching out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Poorly made I know its cheap but look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this tv is terrible laggy, poor audio quality, below average video quality, and it doesn’t pick up wifi signal well either. All the other electronics I own work perfectly but this tv is a huge bust. I just wish I did more research before purchasing.
No, I would not recommend this to a friendBeware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked for 2 days. What a waste of time and money. I can’t get picture or sound.
No, I would not recommend this to a friendWhite boy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought from Amazon, analog antenna input fitting was loose and tv wouldn't pick up any channels. I was directed to visit my local best buy for an exchange. I called the store and they assured me the TV was in stock and no problem to exchange. I arrived to find major conflict with the Annapolis MD best buy. Took an hour for them to "approve" my exchange. Very disappointed...
I would recommend this to a friend- Cons mentioned:Operating system
Avoid!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OS stopped working within 3 weeks. And I can't return it. Back to ROKU!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi StevenE,
Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating it is that the OS stop working and you cannot return it to Roku. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
You get what you pay for
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 6 months and it just shut off and didnt turn back on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV stopped working after only six months of use. It's frustrating and disappointing when a product fails to meet expectations, especially when it's still under warranty. I'd like to help you resolve this issue and get your TV up and running again. Can you please provide more details about the issue, such as any error messages you may have seen or any other symptoms you've noticed? Additionally, I'll look into getting a replacement or repair arranged for you as soon as possible. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Pros mentioned:Size
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for a good price, nice size and everything but didn't work straight out of the box.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello David,
Thank you for sharing your experience with our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. This is not the quality we expect from our products. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this TV since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
Broken tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv home and the entire screen the smashed. It was beyond the 14 day return policy and Best Buy won’t do anything to redeem themselves for selling me a broken tv
No, I would not recommend this to a friend- Cons mentioned:Performance
My tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv keep shutting on and off I’m not happy with the results I spend a lot of money
No, I would not recommend this to a friend Insignia TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Never but am Insignia TV! I had that thing for 31days and it died! The warranty is only good for 30days! Thanks for stealing from a disabled senior!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. I'm truly sorry to hear about the issues you've encountered and understand how frustrating this must be, especially given your circumstances.
We take customer feedback very seriously and want to ensure that we address your concerns. Although the standard warranty period has passed, I encourage you to reach out to our support team directly. They may be able to offer further assistance or explore possible solutions for your situation.
We appreciate your patience and hope to have the opportunity to make things right.
- Cons mentioned:Connectivity
Disliked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this as it would not connect to my speaker bar and sub.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Wikid,
We are very sorry to read that this Tv would not connect to your speaker bar and sub. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Would not buy this again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off by itself and you cannot change this setting. Very frustrating
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello user725597,
Thank you for sharing your feedback regarding the Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issue with the TV turning off by itself and understand how frustrating this can be.
Our team is dedicated to ensuring that our products meet your expectations. We recommend checking for any available software updates for your TV, as these updates can sometimes resolve such issues. If the problem persists, please reach out to our customer support team for further assistance. We're here to help and want to ensure you have the best possible experience with our product.
Thank you for your patience and understanding. - Emman | Insignia Products