Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Hate it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voice and the picture do not match!! I hate it! It worked fine until about a week ago. Ready to return it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the synchronization issue you're experiencing between the voice and picture on our product. We understand how frustrating this can be, especially when it worked fine previously. Providing a seamless and enjoyable viewing experience is important to us, and we apologize for any inconvenience caused. Your feedback is crucial, and we'll work diligently to address this issue to ensure that our customers receive the quality they expect from our products. If you're ready to return the product or if you have any further questions, please don't hesitate to contact our customer service team. We apologize for any inconvenience this has caused and appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Cheap base
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold up to a cat. It tipped over and landed on my cat. He is okay but the tv is not.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BrianM,
We are very sorry to read about what happened with your TV. I know how inconvenient this must be to you. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not Deliver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv online to be delivered same day and the driver just completely took it back to the store?? Didn’t call me or try to deliver it to me and now it’s been 15 days and I still haven’t received my refund! This is crazy service don’t recommend purchasing online or bother paying for same day delivery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We genuinely appreciate your feedback regarding the delivery process, and we understand how important timely service is to our customers. Your insights are valuable to us and will help guide improvements to ensure a smoother experience for future purchases. Thank you again for reaching out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked for 2 days. What a waste of time and money. I can’t get picture or sound.
No, I would not recommend this to a friend- Cons mentioned:Performance
M
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lags and freezes all the time. It is one week past return They return policy window os extremely short
No, I would not recommend this to a friend Poorly made I know its cheap but look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this tv is terrible laggy, poor audio quality, below average video quality, and it doesn’t pick up wifi signal well either. All the other electronics I own work perfectly but this tv is a huge bust. I just wish I did more research before purchasing.
No, I would not recommend this to a friendWhite boy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought from Amazon, analog antenna input fitting was loose and tv wouldn't pick up any channels. I was directed to visit my local best buy for an exchange. I called the store and they assured me the TV was in stock and no problem to exchange. I arrived to find major conflict with the Annapolis MD best buy. Took an hour for them to "approve" my exchange. Very disappointed...
I would recommend this to a friendAvoid!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OS stopped working within 3 weeks. And I can't return it. Back to ROKU!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi StevenE,
Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating it is that the OS stop working and you cannot return it to Roku. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Broken tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv home and the entire screen the smashed. It was beyond the 14 day return policy and Best Buy won’t do anything to redeem themselves for selling me a broken tv
No, I would not recommend this to a friendYou get what you pay for
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 6 months and it just shut off and didnt turn back on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV stopped working after only six months of use. It's frustrating and disappointing when a product fails to meet expectations, especially when it's still under warranty. I'd like to help you resolve this issue and get your TV up and running again. Can you please provide more details about the issue, such as any error messages you may have seen or any other symptoms you've noticed? Additionally, I'll look into getting a replacement or repair arranged for you as soon as possible. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Pros mentioned:Size
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for a good price, nice size and everything but didn't work straight out of the box.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello David,
Thank you for sharing your experience with our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. This is not the quality we expect from our products. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this TV since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
Insignia TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Never but am Insignia TV! I had that thing for 31days and it died! The warranty is only good for 30days! Thanks for stealing from a disabled senior!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. I'm truly sorry to hear about the issues you've encountered and understand how frustrating this must be, especially given your circumstances.
We take customer feedback very seriously and want to ensure that we address your concerns. Although the standard warranty period has passed, I encourage you to reach out to our support team directly. They may be able to offer further assistance or explore possible solutions for your situation.
We appreciate your patience and hope to have the opportunity to make things right.
- Cons mentioned:Performance
My tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv keep shutting on and off I’m not happy with the results I spend a lot of money
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Disliked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this as it would not connect to my speaker bar and sub.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Wikid,
We are very sorry to read that this Tv would not connect to your speaker bar and sub. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Would not buy this again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off by itself and you cannot change this setting. Very frustrating
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello user725597,
Thank you for sharing your feedback regarding the Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issue with the TV turning off by itself and understand how frustrating this can be.
Our team is dedicated to ensuring that our products meet your expectations. We recommend checking for any available software updates for your TV, as these updates can sometimes resolve such issues. If the problem persists, please reach out to our customer support team for further assistance. We're here to help and want to ensure you have the best possible experience with our product.
Thank you for your patience and understanding. - Emman | Insignia Products
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts off it also deleted my apps I had to download it again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that you experienced issues with your Insignia 42" Class F20 Series LED Full HD Smart Fire TV, including the loss of your apps. We apologize for the inconvenience this has caused and understand how frustrating it can be to have to re-download and reconfigure your favorite apps. We'll make sure to pass along your feedback to our software development team to investigate and improve the stability and reliability of our smart TV platform. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Caution buying this TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV Freezes and we must unplug and reset it daily
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobinA,
Thank you for taking time to write a review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.bestbuy.com/insignia
I learned that all open box TVs isn't good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get all channels. Sorry I brought that TV. No, I wouldn't recommend open box.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that the TV didn’t meet your expectations, especially regarding channel availability. We understand how frustrating that can be and appreciate your honest feedback, which helps us improve our products and services.
Keith | Insignia Support
Garbage!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months oldand screen went out with horizontal lines all across it! Best buy refers to "manufacturers warranty". Best Buy OWNS INSIGNIA!! Now waited for in home repair of CHEAPLY MADE TV! Totally dissatisfied with Insignia and Best Buy. Will never purchase another.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to provide your feedback on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate hearing from our customers, as your insights are important to us. We're committed to quality and strive to ensure your experience enhances your enjoyment of our products. Thank you for sharing your thoughts, and we hope to continue serving you in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Not even worth pawning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly regret buying this TV. The HDMI ports are very sensitive and often say that there's no signal. The menu is so difficult to navigate. It takes so much scrolling to find the apps you want to use. If I could return it, I would. At this point, I don't think even pawning it would be worth it. I couldn't live with myself that someone got stuck with this awful TV after me.
No, I would not recommend this to a friend