Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Horrible experience
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Best Buy returned item without delivering. They never contacted me at all. This was for my son for his birthday that he saved money for. Two best buy gift cards were used totaling $150.00. I still have not been reimbursed for them and it has been over 20 days. I called yesterday and they said the gift cards reissued were lost. No one can give a straight response. And no tracking number on these gift cards. Horrible customer service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating it is that you encounter this kind of service. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
You get what you pay for - cheap garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very tinny and poor quality; my streaming box complains about the picture quality not being good enough (colors and depth issues); and worst of all, the TV loses the HDMI connection multiple times a day. I'm not buying another of these garbage Insignia products again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you experienced with the sound, picture quality, and HDMI connection. Your satisfaction is important to us, and we will take your comments into consideration to improve our products and services. We appreciate your understanding. Keith | Insignia Support
Becomes a paperweight after factory reset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this TV for a little over a year now and after the last reboot it got stuck in “pair remote” mode on startup. You cant get past that screen and its not the remote. Found out online A LOT of people have this issue and it basically becomes a paperweight. You CAN try and get it fixed by a service team, but because its 42” and below its only for at home repair. And the minimum for that is $129. A new 42/43” is usually $150. Not worth it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand your frustration with the TV being stuck in “pair remote” mode after a reboot, especially since this seems to be a common issue. We apologize for the inconvenience and the cost of at-home repairs for TVs 42" and below. Please contact our customer service team to explore possible solutions or updates that might resolve the issue without a full repair. We appreciate your feedback and are committed to improving our products and services.
Keith | Insignia Support
- Cons mentioned:Performance
Don’t buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is crap! I can’t get it working!!! My son tried it with his Xbox and it was so slow
No, I would not recommend this to a friend - Cons mentioned:Remote control
Do Not Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV a little over month. I made the purchase for my son's 8th birthday. The TV doesn't turn off, we now have to unplug it every time it's not in use. The remote buttons work when they want to.
No, I would not recommend this to a friend Failed Quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture started bugging out in less than a year after purchasing. Lots of ads
No, I would not recommend this to a friendTV ok SmartTV not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow reaction time using the Amazon fire features. Constantly freezes on the menu making you have to restart it. Just using the other inputs now for video games.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback about the overall performance of the Amazon Fire features, as it helps us understand how our customers interact with the product. Your insights are valuable, and we hope you continue to enjoy the other capabilities of the TV, including your gaming experience! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Bought 2 of these and one went out after 1 week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out after 1 week..the red light on the Tv blinked on and off but no picture
No, I would not recommend this to a friend - Cons mentioned:Remote control
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote wouldn't connect to tv, ever. Picture quality was good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Patti,
Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating it is that the remote will not connect to the TV. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wont be buying from bestbuy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant connect to my disney plus account and takes about 3 minutes to start. Also instead of receiving the replacement for the 52” i ordered that never arrived i spent 20 minutes on the phone to receive a refund a week later with no explanation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We're sorry to hear about the trouble you experienced with connecting to your Disney Plus account and the slow startup time. We also regret the inconvenience caused by the missing order and the delay in processing your refund. This is not the experience we aim to provide, and we appreciate your patience throughout the process.
Keith | Insignia Support
No working good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv have a many problems. had problems with the image and now I can't see anything, it only has audio, I've only had it for eleven months and it's not used every day.
No, I would not recommend this to a friendOpen box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box and the interior screen had lines down the middle like someone had folded the tv over.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the issue with your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. It sounds like the screen damage you described is quite significant, and we understand how frustrating this must be.
Please reach out to our customer support team so we can assist you with this issue. We want to ensure you receive a product that meets your expectations and are here to help resolve this situation.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Rolf | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Not what expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to connect to sum apps. A little disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the difficulties you are experiencing with connecting to some apps. Your disappointment is understandable, and we appreciate you bringing this to our attention. We are committed to improving our products and services to ensure a better user experience. Your comments are valuable to us as we strive to enhance our offerings.
Keith | Insignia Support
Hate Fire TV and Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You don't realize what features you really miss and can't live without until you switch from one operating system to another. You can't pause live TV programming for very long on Fire TV. Maybe 10 minutes and then it completely logs you out and goes back to the home screen. You'll lose your spot. Abd if it's only a 30 minute program, well ... you're outa luck. Best Buy only has 15 day return policy. NOT 30 like everyone else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We appreciate your feedback about this product. Is it important for us to hear your experience so we will be able to continue to improve the quality and efficiency of this television. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t Do It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV since 9/18/23. So, just over a month. It will now not turn on. I did everything- changed batteries in remote and when that didn’t work I pushed power button on tv - nothing. Checked for tripped outlet - nope! Followed all reset instructions on the internet. Nothing. It’s just dead. I go to process a return online and apparently my return period ended 2 weeks after I bought it???? Not cool. Brand new tv and I’m out $160. Not ok Insignia/Best Buy.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Had to Return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could not get this tv to connect to amazon, it would find the connections but never connect so we end up returning this tv
No, I would not recommend this to a friend Had to purchase a new TV! Not Happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase within 6 months. The first TV had a weak/broken stand and fell on the hard floor. Unfortunately, the screen broke. There were 3 different appointments set up that were actually in Texas instead of at my address. So much time waiting around but they did not show up…. Long story is that I purchased another TV - even though it should have been replaced since I purchased the extended warranty. I’m not happy about the customer service - hence the 1 star.
I would recommend this to a friendGet a Roku instead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a Roku instead Amazon TVs have ads you cant turn off, and the settings are annoying and not very customizable
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, AlexisG. We appreciate your insights on the user experience with the TV settings and ads. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you for helping us enhance our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
It stop working after a month in a half
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped turning on after a month in a half of having it. We were watching my son’s show on the tv and had to pause to go eat lunch so we left it on pause and we we came bavk it was off. I thought maybe it turn off since we took long to go back. When i tried turning it on it didnt work. I tried all troubleshooting steps but nothing worked. I called insignia because we needed help they are it going to send someone to check it. If it diesnt wirk anyomirw we will get pur money back. Do not recommend buying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Laalaa,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
- Pros mentioned:Picture quality
Law suits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review on the tv is excellent its a great tv but as far as the customer service its completely horrible @ best buy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We apologize on behalf of Insignia Products regarding the experience you are having with Best Buy customer service. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us