Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Terrible tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in April and now in August already has lines on the screen and picture is terrible. No hdmi or anything hooked up to it. Do not recommend
No, I would not recommend this to a friendDefections
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working like 2 days and then just didn’t turn on just didn’t work
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We are truly sorry to hear that you experienced issues with your television so soon after purchase.
At Insignia, we strive to deliver high-quality products and your satisfaction is our top priority. We understand how frustrating it can be when a product does not perform as expected. We would like to assist you in resolving this issue.
Please reach out to our customer support team at 1-877-467-4289 so we can help troubleshoot the problem or guide you through the warranty process. Your experience is important to us, and we want to ensure that you have a fully functional product.
Thank you for your understanding, and we look forward to assisting you.
Trash garbage!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is complete garbage! Buyer be ware! I have had it less than a month- I went to insert the cable wire and began to turn the screw and the part that connects the cable wire just broke off! Don’t waste your money on this junk! Built to break! Also if you don’t want to use Amazon good luck! It insists I sign in to Amazon ….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We understand that you're having issues with the TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with product warranty.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Worst TV I have purchased
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has serious issues connecting to wifi when it is right next to my router. Laptops and Samsung/Sony TV’s in my house do not have the same issue, still happening after a factory reset. The picture quality is also pretty bad, you can see all of the backround noise when the screen is mostly black. Cheap best buy product, first and last Insignia TV I’ll be getting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for providing your feedback on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate you taking the time to share your experience with us, and we value your insights as they help guide our future enhancements. Your thoughts on the connectivity and picture quality are important, and we are committed to continuously improving our products. If you have any more comments or suggestions, we would be glad to hear from you! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I havent even had this tv 2 months and the screen keeps going black if its on an input and it I use the apps on the tv it just goes back to the home screen. Dont buy this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that you've been having issues with the TV so soon after purchase. We understand how frustrating it can be when a product doesn't perform as expected. Your feedback is important and will be shared with our team to help improve product reliability and performance. We appreciate you taking the time to let us know.
Keith | Insignia Support
It has a sound problem were it cuts out on its own
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv it’s just that the sound cuts out on it own so I’m having problems with it and I got it in march 2024
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear QuanishiaT, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Insignia Products
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow, had it switched out because thight its broken but nope, second one begab beinf slow as well
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We understand hat you're having issues with your fire TV because it's running slow. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Volume
Volume want work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume did not work on the tv so i has to return it. Was told that these tvs tend to do that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you experienced with the volume on your TV. It's certainly frustrating when a product doesn't meet expectations, especially when it comes to basic functionality like volume control. While occasional issues can occur with any electronic device, it's important to us that our customers receive reliable products. If you haven't already, we encourage you to reach out to our customer support team for further assistance. They can help address the issue and explore potential solutions or alternatives. Your satisfaction is important to us, and we're here to ensure you have a positive experience with our products. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
I had to keep pulling plug out,to reststart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stopped working,3 times-------I had to pull the plug out to get working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV has stopped working on multiple occasions and required you to unplug and replug it to function. We understand how frustrating this must be for you. We take the reliability of our products seriously and would like to assist you in resolving this issue. Can you please provide more information about the issues you're experiencing, such as the frequency and duration of the outages, so we can better understand what's happening and work together to find a solution? Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Faulty software, item returned.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd have given this a 0 if I could. The one I received had a problem with the an internal software problem. It had verticle lines obscuring the screen so it was impossible to use. I'm not sure if this would happen with another one of these but I returned it and didn't order another one
No, I would not recommend this to a friendYou get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures ok. System is horridly lagging behind with remote inputs. Wouldn’t recommend. It’s a headache overall.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 42" Class F20 Series LED Full HD Smart Fire TV. I'm sorry to hear that the system is experiencing lagging issues with remote inputs, which is causing frustration and impacting your overall experience. I'll make sure to pass on your feedback to our team to help improve the performance of our products. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
I never got my tv from this company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got my package from this company and they wouldn’t give me my refund back and that know what happened and just take my money don’t order nothing this Best Buy cause this could happen to you when they don’t give you your package and just take your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're very sorry to hear about the issue with your package and the difficulty in getting a refund. We understand how frustrating this must be. Your comments are important to us, and we'll use them to improve our services. We appreciate your patience and understanding.
- Carl | Insignia Products
Item not received
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I placed this order on November 29,2024 I have yet to receive my item, and the date is 12/17/2024, I have called customer service and no one has responded or called back to explain why I have not received my order, tracking says delayed , I could have just received or reordered
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We sincerely apologize for the delay and the lack of communication regarding your order. This is not the experience we want for our customers, and we take full responsibility for the inconvenience caused.
We understand how frustrating it must be to wait for your Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. To resolve this issue promptly, we will escalate your case to our customer service team for immediate attention. Please expect a follow-up within the next 24 hours.
In the meantime, if you have any further questions or need additional assistance, feel free to reach out to us directly at [customer service contact information]. We appreciate your patience and understanding, and we are committed to ensuring you receive your order as soon as possible.
Thank you for your feedback, and we hope to serve you better in the future. Rolf | Insigia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Performance
Cheap base
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold up to a cat. It tipped over and landed on my cat. He is okay but the tv is not.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BrianM,
We are very sorry to read about what happened with your TV. I know how inconvenient this must be to you. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Performance
M
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lags and freezes all the time. It is one week past return They return policy window os extremely short
No, I would not recommend this to a friend Hate it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voice and the picture do not match!! I hate it! It worked fine until about a week ago. Ready to return it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the synchronization issue you're experiencing between the voice and picture on our product. We understand how frustrating this can be, especially when it worked fine previously. Providing a seamless and enjoyable viewing experience is important to us, and we apologize for any inconvenience caused. Your feedback is crucial, and we'll work diligently to address this issue to ensure that our customers receive the quality they expect from our products. If you're ready to return the product or if you have any further questions, please don't hesitate to contact our customer service team. We apologize for any inconvenience this has caused and appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Poorly made I know its cheap but look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this tv is terrible laggy, poor audio quality, below average video quality, and it doesn’t pick up wifi signal well either. All the other electronics I own work perfectly but this tv is a huge bust. I just wish I did more research before purchasing.
No, I would not recommend this to a friendNot Deliver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv online to be delivered same day and the driver just completely took it back to the store?? Didn’t call me or try to deliver it to me and now it’s been 15 days and I still haven’t received my refund! This is crazy service don’t recommend purchasing online or bother paying for same day delivery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We genuinely appreciate your feedback regarding the delivery process, and we understand how important timely service is to our customers. Your insights are valuable to us and will help guide improvements to ensure a smoother experience for future purchases. Thank you again for reaching out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
White boy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought from Amazon, analog antenna input fitting was loose and tv wouldn't pick up any channels. I was directed to visit my local best buy for an exchange. I called the store and they assured me the TV was in stock and no problem to exchange. I arrived to find major conflict with the Annapolis MD best buy. Took an hour for them to "approve" my exchange. Very disappointed...
I would recommend this to a friend- Cons mentioned:Operating system
Avoid!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OS stopped working within 3 weeks. And I can't return it. Back to ROKU!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi StevenE,
Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating it is that the OS stop working and you cannot return it to Roku. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285