Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Nice but annoying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but it goes into sleep mode and there’s no way to turn it off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ScottR,
Thanks for taking the time and effort to leave a review about our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV (NS-42F201NA23). We apologize for the inconvenience that this has caused you. We would love to help resolve this issue for you. Please feel free to contact us at the link below to get assistance.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Missing parts never came
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came with no remote, legs, or manuals. Just the tv. When I called to find out about extra parts I was told they would be processed same day and be delivered in a week. Parts never came and is still sitting in processing. Was told that my only option was to wait. Respectfully the last time I purchase with Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KyleA,
Thank you for taking the time to leave a review of our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We apologize for the experience you have been through receiving the product with missing parts. To further assist you, please contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Broken Less Than A Year Later.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV less than a year ago and now it's broken. Black screen, turns off and on, and is ridiculous. cant even get my money back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TreanaN,
We are really sorry to hear about the issues you’re experiencing with your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. I understand how frustrating it must be to have a TV malfunction, especially so soon after purchase.
Please reach out to our customer support team so we can assist you further. We are committed to resolving this issue and ensuring you have a positive experience with our products. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
x-customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy never delivered the TV...they cancelled the order and returned it from the 3rd party delivery service and never provided a reason for cancelling the order...terrible customer service and I will never purchase anything from BB again/ever!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with Best Buy. We sincerely apologize for the inconvenience you faced with the delivery of your TV and the lack of communication regarding the cancellation of your order. It is disappointing to hear that our service did not meet your expectations, and we understand your frustration. Your experience is important to us, and we are committed to addressing these issues to improve our customer service. We hope you will reconsider your decision and allow us the opportunity to serve you better in the future. If you have any further concerns, please feel free to reach out to us directly. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Can't Turn It Off
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a recent software upgrade you can no longer physically turn the TV off. It's so bizarre that I don't know what else to say. I can only assume this decision from the manufacturer is to further listen to & track users. Regardless, except that this TV is going into the trash after only 6 months and we're buying from somewhere else.
No, I would not recommend this to a friendDamaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was supposed to be an open box that only had scratches on it. However it was damaged. Had to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks, TammyS. We're sorry to hear you received a damaged open-box Insignia™ TV and had to return it. We understand your disappointment, especially when the product description didn't match the condition. We hope your return process goes smoothly. If you have any other questions or need further assistance, feel free to contact our Insignia customer support team (877-467-4289). - Mae | Insignia Support
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturing defects that are found out to be common
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .i Bbuy, Thank you for taking the time to leave a review of our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Insignia tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for but I wasn't prepared for the gray backlighting.
No, I would not recommend this to a friendSkip this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv freezes up and i have to unplug it to get it back on. It will error and say something is unavailable. I turn on my apple TV and its seamless. Having a smart tv is pointless when its slow and wont fucntion properly. The one good thing is it lets me use the tv remote to operate the apple tv instead of having to use that one but unfortunately not my sound bar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Shelliam,thank you for writing a review about our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating is that your tv stopped working. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
☘️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged when received… it’s been over 2 months still have not received a replacement TV. I sent as a gift. I was very ashamed of the customer service that my family has received during this process.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
no good items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was sold a broke tv , had to return, was a gift . did not care for it wasting gas etc but customer service was nice .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. I'm truly sorry to hear that you received a damaged unit and that this caused frustration, especially since it was intended as a gift.
We strive to ensure that our products meet high standards of quality, and it’s disappointing to learn that we fell short in your case. Your experience is important to us, and I appreciate your kind words about our customer service team. We aim to provide the best support possible, even in challenging situations.
If you have any further issues or questions, please don't hesitate to reach out directly. We value your feedback and are here to help ensure your next experience with Insignia products is a positive one.
Thank you for your understanding.
Disappointed. Bricked after 2 weeks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 2 weeks. During the 3rd week a box appeared on the screen that said it was attempting to log in to xfinity. We never set it up for internet, and the box will not go away. Have tried hard reboots, power cycling and every remedy on YouTube or the web. Basically bricked at this point.
No, I would not recommend this to a friendSTUPID INSIGNIA 42"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television was delivered to my home this morning at 8:27am, and here it is 12:27pm and it's not working, and has not been since we hooked up. I've asked the geek squad to replace it with a Samsung however, they can't until 12-14 hours from the delivery date. What the heck Best Buy??? It's a smart tv I personally think it's a stupid tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tootsie,
Thank you for the review. We do apologize if the product did not work. or us to fix the issue please give us a call at 877-467-4289.
Insignia Support,
Renee
Not a great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture refresh was really delayed. Was like watching in a fog. Attempted to reset and use different wifi. The control's for the picture would not work. Believe it was just a bad unit. Took back and got the Roku. Much better quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MarkC,
Thank you for taking time to write a review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia
- Cons mentioned:Performance
Broken Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. After only 2 weeks tv didn't come on
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MamaD,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
WORST TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on August 12, and as of today, September 5, it’s already malfunctioning. There’s no warranty, so buying this product is a waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback and understand your concerns about the malfunctioning issue. Your input is valuable to us, and we are always looking for ways to enhance our products and user experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received Damaged and it shows package is in Anchorage on my Purchase list. Now they're not going to exchange the item because it shows delivered in the UPS system and DELAYED in my BestBuy account
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about the issues you experienced with your purchase of the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. It’s understandably frustrating to receive a damaged item, especially with complications in tracking and exchanges. I recommend reaching out to Best Buy customer service to explain the situation in detail, as they may be able to assist you further and resolve the exchange issue. Keeping a record of any communications and your receipt can also be helpful. Thank you for sharing your experience, and I hope you get this resolved promptly! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Get why you pay for ! JUNK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap junk. Tried several different streaming apps anytime a show or channel was selected the screen would blink and shake. Tried to factory reset with same outcome. Wasted a lot of time troubleshooting ended up returning to Best Buy. Will never buy and insignia tv again!
No, I would not recommend this to a friendWorst TV Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly freezes. Screen is messed up only on the right side. Half the apps never work. Sound quality is awful! Do not do no DO NOT buy this TV!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your honest feedback with us. We sincerely apologize for the issues you've encountered with your TV. It’s disappointing to hear about the freezing, screen problems, and sound quality, as this is certainly not the experience we want for our customers.
Your comments are vital for us to improve our products and services. We are reviewing these issues with our technical team to ensure that we address them effectively.
We appreciate your candidness and hope to resolve these issues for you as quickly as possible. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Worst TV ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this tv for my mom in November er beging having trouble with the tv 3 moneth after we got it now the tv is not working at all do not spend your money on this
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Cleo, thank you for reaching out about the trouble you've been having with the Insignia F20 TV. I understand how frustrating it must be for this happen, especially after only a few months. We'd like to help get this resolved for your mom. You can actually contact our Insignia support phone number and get some troubleshooting that might help. Again, we apologize for the inconvenience this has caused. If you have any other questions or concerns, please don't hesitate to reach out. Thank you. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285