Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Return policy is awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had no picture and didn't use try it for 2 weeks & couldn't return it.
No, I would not recommend this to a friend- Pros mentioned:Size
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for a good price, nice size and everything but didn't work straight out of the box.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello David,
Thank you for sharing your experience with our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. This is not the quality we expect from our products. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this TV since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
Buy a Hisense
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worse TV ever. Slow, glitchy, frustrating, and then some.
No, I would not recommend this to a friend- Cons mentioned:Performance
My tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv keep shutting on and off I’m not happy with the results I spend a lot of money
No, I would not recommend this to a friend You get what you pay for
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 6 months and it just shut off and didnt turn back on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV stopped working after only six months of use. It's frustrating and disappointing when a product fails to meet expectations, especially when it's still under warranty. I'd like to help you resolve this issue and get your TV up and running again. Can you please provide more details about the issue, such as any error messages you may have seen or any other symptoms you've noticed? Additionally, I'll look into getting a replacement or repair arranged for you as soon as possible. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Connectivity
Disliked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this as it would not connect to my speaker bar and sub.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Wikid,
We are very sorry to read that this Tv would not connect to your speaker bar and sub. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Broken tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv home and the entire screen the smashed. It was beyond the 14 day return policy and Best Buy won’t do anything to redeem themselves for selling me a broken tv
No, I would not recommend this to a friendBeware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked for 2 days. What a waste of time and money. I can’t get picture or sound.
No, I would not recommend this to a friendNot even worth pawning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly regret buying this TV. The HDMI ports are very sensitive and often say that there's no signal. The menu is so difficult to navigate. It takes so much scrolling to find the apps you want to use. If I could return it, I would. At this point, I don't think even pawning it would be worth it. I couldn't live with myself that someone got stuck with this awful TV after me.
No, I would not recommend this to a friend- Cons mentioned:Performance
Caution buying this TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV Freezes and we must unplug and reset it daily
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobinA,
Thank you for taking time to write a review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts off it also deleted my apps I had to download it again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that you experienced issues with your Insignia 42" Class F20 Series LED Full HD Smart Fire TV, including the loss of your apps. We apologize for the inconvenience this has caused and understand how frustrating it can be to have to re-download and reconfigure your favorite apps. We'll make sure to pass along your feedback to our software development team to investigate and improve the stability and reliability of our smart TV platform. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Garbage!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months oldand screen went out with horizontal lines all across it! Best buy refers to "manufacturers warranty". Best Buy OWNS INSIGNIA!! Now waited for in home repair of CHEAPLY MADE TV! Totally dissatisfied with Insignia and Best Buy. Will never purchase another.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to provide your feedback on the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We appreciate hearing from our customers, as your insights are important to us. We're committed to quality and strive to ensure your experience enhances your enjoyment of our products. Thank you for sharing your thoughts, and we hope to continue serving you in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Insignia TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Never but am Insignia TV! I had that thing for 31days and it died! The warranty is only good for 30days! Thanks for stealing from a disabled senior!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. I'm truly sorry to hear about the issues you've encountered and understand how frustrating this must be, especially given your circumstances.
We take customer feedback very seriously and want to ensure that we address your concerns. Although the standard warranty period has passed, I encourage you to reach out to our support team directly. They may be able to offer further assistance or explore possible solutions for your situation.
We appreciate your patience and hope to have the opportunity to make things right.
Missing parts never came
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came with no remote, legs, or manuals. Just the tv. When I called to find out about extra parts I was told they would be processed same day and be delivered in a week. Parts never came and is still sitting in processing. Was told that my only option was to wait. Respectfully the last time I purchase with Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KyleA,
Thank you for taking the time to leave a review of our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We apologize for the experience you have been through receiving the product with missing parts. To further assist you, please contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Nice but annoying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but it goes into sleep mode and there’s no way to turn it off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ScottR,
Thanks for taking the time and effort to leave a review about our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV (NS-42F201NA23). We apologize for the inconvenience that this has caused you. We would love to help resolve this issue for you. Please feel free to contact us at the link below to get assistance.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Can't Turn It Off
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a recent software upgrade you can no longer physically turn the TV off. It's so bizarre that I don't know what else to say. I can only assume this decision from the manufacturer is to further listen to & track users. Regardless, except that this TV is going into the trash after only 6 months and we're buying from somewhere else.
No, I would not recommend this to a friendWould not buy this again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off by itself and you cannot change this setting. Very frustrating
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello user725597,
Thank you for sharing your feedback regarding the Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issue with the TV turning off by itself and understand how frustrating this can be.
Our team is dedicated to ensuring that our products meet your expectations. We recommend checking for any available software updates for your TV, as these updates can sometimes resolve such issues. If the problem persists, please reach out to our customer support team for further assistance. We're here to help and want to ensure you have the best possible experience with our product.
Thank you for your patience and understanding. - Emman | Insignia Products
x-customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy never delivered the TV...they cancelled the order and returned it from the 3rd party delivery service and never provided a reason for cancelling the order...terrible customer service and I will never purchase anything from BB again/ever!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with Best Buy. We sincerely apologize for the inconvenience you faced with the delivery of your TV and the lack of communication regarding the cancellation of your order. It is disappointing to hear that our service did not meet your expectations, and we understand your frustration. Your experience is important to us, and we are committed to addressing these issues to improve our customer service. We hope you will reconsider your decision and allow us the opportunity to serve you better in the future. If you have any further concerns, please feel free to reach out to us directly. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Skip this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv freezes up and i have to unplug it to get it back on. It will error and say something is unavailable. I turn on my apple TV and its seamless. Having a smart tv is pointless when its slow and wont fucntion properly. The one good thing is it lets me use the tv remote to operate the apple tv instead of having to use that one but unfortunately not my sound bar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Shelliam,thank you for writing a review about our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating is that your tv stopped working. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Insignia tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for but I wasn't prepared for the gray backlighting.
No, I would not recommend this to a friend