Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
USB
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB port didn't work. I'm sure it was just mine and not all units.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear that the USB port on your unit isn’t functioning correctly. It’s unfortunate when a specific feature doesn’t work as expected.
Please reach out to our customer support team for assistance. They can help you troubleshoot the issue or arrange for a replacement if needed. We appreciate your understanding and are committed to ensuring you have a positive experience with our products.
Thank you for your feedback. It helps us improve and better serve our customers. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Worst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work was very dirty had to return it and was told they needed to check the tapes
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the inconvenience you experienced with the item you purchased, which was not functional and arrived in a dirty condition. It's disappointing when a product does not meet expectations upon arrival. We apologize for any inconvenience this has caused you. If you haven't already, please reach out to our customer support team for assistance with your return. We're committed to ensuring your satisfaction and addressing any issues you may have. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV i bough didnt have all parts required still not able to use
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience with the TV purchase. It's disappointing to learn that it arrived without all the necessary parts, preventing you from using it. We strive to ensure every customer receives their products complete and ready to use, and we apologize for the inconvenience this has caused. Please reach out to us so we can promptly assist you in resolving this issue and get you enjoying your TV as soon as possible. Your satisfaction is important to us, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Didn’t even last a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Quit working after 3 weeks and no longer displays a picture. Will be returning it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV , we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very poor customer service. I called for repair and very rude response.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We know how frustrating is that when you called for service you received a very rude response. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality sounds works when it wonts cut off when it won't
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even have a month and the screen went out. Wouldn’t buy this tv
No, I would not recommend this to a friendNot worth it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. The picture quality is terrible. Spend a little more and get a better brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts about the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We value your feedback and understand that picture quality is a crucial aspect of your viewing experience. Your insights are important to us, and we continuously strive to improve our products based on customer input. We hope you find the features you appreciate in the TV useful, and we appreciate your taking the time to express your concerns! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV had a green horizontal line in the middle of the screen. Had to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Atul,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Picture poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality horrible. Returning it today. I have a older Insignia with a great picture, not the case with this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Stop being cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually returned the television, was not satisfied at all you pay for what you get
No, I would not recommend this to a friendBad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 30 days bro and it’s brokewertyuiopasffghhhhhhhhhh50
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MikeM,
Thank you for writing a review about our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
terrible tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run do not purchase. Worst tv I eve purchased. Keeps giving me error messages for no reason
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SheilaG,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Bad brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like, Really bad experience, I not recommend this brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BenjaminR,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV.I am very sorry that you are not satisfied with our products. We would love to assist you further! Please feel free to contact us at the link below.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Terrible tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture backlight went out in 3 months. Don't buy.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Good bang for your buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up and navigate. Picture quality is great. Also really light so it’s easy to move. The only issue is that I’ve exited out of an app and even turned the TV off and the sound was still playing. I had to fully restart the television to get it to stop. It’s only happened once but I’ve had the TV less than a month so I’m concerned about it being an ongoing problem. Otherwise very happy with it and great value for the price.
I would recommend this to a friend Bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad customer Bad customer service bad service!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi IbrahimM,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
Please visit https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Broke after 2 weeks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got stuck on a black screen after two weeks idk why
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Great performance at an affordable price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got our new 42" Insignia TV to replace an older 37" that became very laggy. The new TV is an upgrade in every imaginable way. It's screen is noticeably larger while still small enough to close behind our cabinet doors. Picture and sound quality are vastly improved as well. Setup was very quick and easy to do, we had it up and running in just a couple of minutes. The best part is that it's quick to respond to the remote which was the main reason for replacing the old one. It offers lots of features at an affordable price.
I would recommend this to a friend - Pros mentioned:Picture quality, Size
TV review.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set, good sound quality, great picture for the price and very easy to place on wall stand. I couldn't be happier with this tv. Great buy and it doesn't take up much space, much better than I thought it would be. I have showed family members and some friends n 3 of them went and purchased this same model n are very happy with it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your positive experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We're thrilled to hear that you found the setup process easy and that the sound and picture quality exceeded your expectations. It's especially rewarding to know that your satisfaction has influenced your family and friends to make a purchase as well. We appreciate your recommendation and are glad to have you as a satisfied customer. If you have any further feedback or questions, feel free to reach out. Enjoy your viewing experience! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285