Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
don't buy this brand
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I had a bad experience my TV broke after two weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re very sorry to hear about your experience. It’s disappointing to learn that your TV broke after just two weeks. We understand how frustrating this must be and apologize for any inconvenience caused. Please reach out to our customer service team so we can assist you with a replacement or a solution. Thank you for bringing this to our attention. Keith | Insignia Support
Not a good TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working and I bought it a year in a half ago .... Never buy this brand !!
No, I would not recommend this to a friendDont buy this tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv really garbage, first one you have to sign in with Amazon account, then when the tv started, it keep updating whole hour garbage!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize that your Insignia 42" Class F20 Series LED Full HD Smart Fire TV has not met your expectations. We understand how frustrating it can be to have to deal with updates taking up a significant amount of time and disrupting the viewing experience. We appreciate your feedback and will take it into consideration as we strive to improve our products and provide a smoother user experience for our customers. Jeth | Insignia Support . https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
T.v
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advice people to not order from best buy online haven't received my items or a refund been almost a month from now very disappointed
No, I would not recommend this to a friendNetwork Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this tv from Best Buy as a Christmas gift after two days, it was having connecting to network errors. Returned it and upgraded spent an extra $130 and the new Vizio Tv has a DEAD PIXEL IN THE MIDDLE
No, I would not recommend this to a friendYou get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took this back. Really poor picture quality and optical audio port didn’t work with my sound bar. Ended up buying a 43 inch Amazon QLED TV instead. Lesson learned: You get what you pay for
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello danSF,
We do apologize that this TV produce poor picture quality and the optical audio port did not work with your sound bar. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Cheap quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is making disturbing constant noise as soon as it is switched on. Regret buying this TV. Experiencing the same issue with the 24" model of the TV as well.
No, I would not recommend this to a friendPoor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so much a fan. Cannot turn off the pop ups within the tv
No, I would not recommend this to a friendDisaster company
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience of my life unprofessional workers no one knows what they are doing where is my refund
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within two months it went to a black screen - sound only.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re very sorry to hear that your product developed a black screen issue within just two months. We understand how disappointing and inconvenient this must be.
We recommend reaching out to our customer support team to discuss your options for repair or replacement. We want to ensure that you receive the assistance you need to resolve this issue promptly. Keith | Insignia Support
USB
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB port didn't work. I'm sure it was just mine and not all units.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear that the USB port on your unit isn’t functioning correctly. It’s unfortunate when a specific feature doesn’t work as expected.
Please reach out to our customer support team for assistance. They can help you troubleshoot the issue or arrange for a replacement if needed. We appreciate your understanding and are committed to ensuring you have a positive experience with our products.
Thank you for your feedback. It helps us improve and better serve our customers. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Worst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work was very dirty had to return it and was told they needed to check the tapes
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the inconvenience you experienced with the item you purchased, which was not functional and arrived in a dirty condition. It's disappointing when a product does not meet expectations upon arrival. We apologize for any inconvenience this has caused you. If you haven't already, please reach out to our customer support team for assistance with your return. We're committed to ensuring your satisfaction and addressing any issues you may have. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV i bough didnt have all parts required still not able to use
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience with the TV purchase. It's disappointing to learn that it arrived without all the necessary parts, preventing you from using it. We strive to ensure every customer receives their products complete and ready to use, and we apologize for the inconvenience this has caused. Please reach out to us so we can promptly assist you in resolving this issue and get you enjoying your TV as soon as possible. Your satisfaction is important to us, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Didn’t even last a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Quit working after 3 weeks and no longer displays a picture. Will be returning it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV , we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Not worth it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. The picture quality is terrible. Spend a little more and get a better brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts about the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We value your feedback and understand that picture quality is a crucial aspect of your viewing experience. Your insights are important to us, and we continuously strive to improve our products based on customer input. We hope you find the features you appreciate in the TV useful, and we appreciate your taking the time to express your concerns! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very poor customer service. I called for repair and very rude response.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV! We know how frustrating is that when you called for service you received a very rude response. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality sounds works when it wonts cut off when it won't
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even have a month and the screen went out. Wouldn’t buy this tv
No, I would not recommend this to a friendPicture poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality horrible. Returning it today. I have a older Insignia with a great picture, not the case with this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV had a green horizontal line in the middle of the screen. Had to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Atul,
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285