Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
Only worked for 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it lasted. It went out within 4years. Now I have no tv. I guess that’s why it’s so cheap. But it was wonderful when it was working. I did all the troubleshooting and nothing. It cost more to have it repaired. So it’s best to just buy another tv but not this brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EricaJ,
Thank you for writing a review about our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV.We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your
unit.
Insignia Product
Marites
www.Insigniaproducts.com
Never Buying a Fire TV Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for over a year and it is truly awful. Here’s why: 1. The TV will shut off automatically if you aren’t currently watching something or are touching buttons, even if you have a show paused. There is no way to turn this setting off or change it. 2. Think you have to look at enough ads? Well every time you turn on this TV you’ll open up to an Amazon advertisement. No, seriously. Every time. You have to “click” out of it to get to your apps, which are also hidden among a sea of advertisements for Amazon. 3. This TV is super buggy. It can’t keep up with the remote. Trust me, the cheap price tag is NOT worth it. Go with a roku instead, way better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Hannah,
Thank you for writing a review about Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Product
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Performance
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It barely works (and barely is being generous). It freezes up within minutes regardless of which streaming service you use. Spend a little more and get a better quality TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. I understand that It freezes up within minutes regardless of which streaming service you use. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
- Cons mentioned:Remote control
Remote control defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My remote on and off button doesn’t work I gotta hold the Alexa’s button to tell Alexa to turn off tv
No, I would not recommend this to a friend - Cons mentioned:Remote control
Open box tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because remote did not work at all disappointed
No, I would not recommend this to a friend missing parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product missing parts! Hopefully this issue will be resolved but blows because this was a Christmas gift.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi user874792,
Thank you for writing a review about our 42" Class F20 Series LED Full HD Smart Fire TV. We know how frustrating it is that there is a missing part. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Just okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had some issues with this TV. Having to unplug and plug it back in and that kind of nonsense. I wouldn't buy one again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AnneM,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Garbage Defective TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Brand new TV and all it would do is flash on and off over and over again. Called the manufacturer directly for help. They couldn't help and told me it was defective and advised me to just return it. Had to return it and get a different TV. Don't buy. Spend about $40 more for the Toshiba.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We truly value your feedback, as it helps us to continuously improve our products and services. We're committed to ensuring our customers have the best experience possible, and your insights are important in guiding our efforts. Thank you for your input! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second review. 1) wrong tv was sent to my home (a cheaper tv). 2) had to take it back to store during the Christmas rush. 3) they tried to charge me extra at the store. 4) the tv has a problem with it already. I don’t recall ever having a worse experience buying anything.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi WilliamA,
Thanks for taking the time and effort to leave a review about our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV (NS-42F201NA23). We would like to apologize for the situation that you've experienced with one of our products. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-(877)-467-4289 or email us at insignia@bestbuy.com Monday to Saturday, 8 a.m.–9 p.m. CST and we'll be happy to assist you further.
Shai | Insignia Support
https://www.bestbuy.com/insignia
No antenna channels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't pick up enough antenna channels. Not even close to my old TV. Never again
No, I would not recommend this to a friendBuyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the tv has a dark line running through the middle of the screen. Disappointing. Otherwise it would have been a good buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SeanP,
Thank you for taking the time to leave a review of our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. We apoligize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Tv purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the tv and the curbside pick up but still haven’t received the free echo dot I was supposed to get with it.
I would recommend this to a friendMy delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get my purchase because the driver couldn’t follow the simple task of ringing the doorbell
No, I would not recommend this to a friendNo Audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have audio Bought to for great price Had to return both
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DanielG,
We do apologize that this TV did not have audio. Please accept my apologies on the behalf of Insigna for the inconvenience caused. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285