Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, affordable price, and ease of use. Many appreciate its smart TV capabilities and suitable size. However, some customers have reported issues with the remote control, overall performance, and connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Not really good sales
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me a discounted tv said it was in perfect condition which it wasn’t it had like an off framing at the top which shows light at the top. Couldn’t bring it back cause my kids other tv broke and I took this home to them as a surprise and felt bad to take it back. However the picture is good I guess and sound is alright not really the happiest about it.
No, I would not recommend this to a friend Died after a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was great for about a week, then the lower third or so of the display started flickering on all inputs. I'm giving it two stars instead of one because Best Buy made returning the defective unit super easy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issue with the TV display after a week of use. We appreciate your understanding and are glad to know that Best Buy made the return process easy for you. Your satisfaction is important to us, and we are committed to maintaining high standards. Keith | Insignia Support
- Cons mentioned:Performance
Television that is sleepy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television is not the best. This is our second television of the same model and it does not work as well as we thought it would work. Instead of placing numerous service calls, we decided not to complain about it and just live with the defects in the television. So far the defects are not as bad as the last one, but we have not used this one that much yet so the same problems may come up again.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Not great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on sale as a secondary tv. I’m glad I got it on sale, as if I’d have paid full price, I’d really be devastated. You get what you pay for. The operating system/app control is quirky at best. Soundtracks frequently run on even when I close an app…..geek squad replaced motherboard, but it’s the same. Picture is decent, and I do like the Alexa feature. Not a good tv by any means, but to be fair I wasn’t expecting much. Cheap, but hardly cheerful….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your detailed feedback. We appreciate your honesty regarding your experience with the TV. We understand your concerns about the operating system and app control, as well as the issue with soundtracks continuing to run. It's good to hear that you find the picture quality decent and enjoy the Alexa feature. Your satisfaction is important to us, and we are committed to improving our products to better meet your needs and expectations. We value your support and look forward to continuing to serve you with high-quality items.
Keith | Insignia Support
POOR PICTURE REPRODUCTION
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup but my 14 year old JVC LCD outperforms the picture quality. I do not like LED TV with high brightness and contrast. This TV is easy to set up But it has to learn the difference between red, green and blue. The red comes out more like orange and I have tried all adjustments with the remote. I have ordered the 4k version and hope I will hit a home run with that one when it comes in.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KenS!
Thank you for taking the time to review our Insignia - 42" Class F20 Series LED Full HD Smart Fire TV, we are very sorry to heard you are experiencing this issue with one of our products, to help you problem please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we are more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Insignia fire tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV good overall. Cannot operate with Fire system. Keeps going to setup over and over after originally done. Had to go to another system through plug in port. Now works fine.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Inexpensive, decent picture but horrible smart app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most jacked up tv I ahve ever screen. I have many smart tvs but this one comes with strange apps and finding Dish or Calm app so u can view is not east. Picture is decent wont buy another. The free trials, u have to give credit card to intiate. Now way. Let me try first, if I like I will subscribe. Wont buy another one. Sticking with Samsung or TCL.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your honest review of the Insignia 42" Class F20 Series LED Full HD Smart Fire TV. We apologize that the TV did not meet your expectations, particularly with regards to the app selection and trial process. We understand that the ability to try before committing to a subscription is an important feature, and we apologize for any frustration this may have caused. We appreciate your loyalty to Samsung and TCL, and we respect your decision to stick with brands you trust. We'll take your feedback into consideration as we continue to improve our products and services. If you have any further comments or concerns, please don't hesitate to reach out to us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Insignia 43
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it was easy to set up, it sporadically gets stuck and i have to unplug from power and restart. Also, the sound is just awful, have to turn it more than halfway in order to hear. Very unsatisfied with the product and have only had a few months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with the product you purchased. While we're glad to hear that the setup process was easy for you, we understand your frustration with the sporadic issues and poor sound quality. Providing a reliable and satisfactory product experience is our top priority, and we apologize for falling short in this instance. Your feedback is invaluable to us, and we'll use it to improve the quality and performance of our products moving forward. If you haven't already, we encourage you to reach out to our customer service team for assistance with troubleshooting or to explore potential solutions. We apologize for any inconvenience this has caused and appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Volume
U Get What U pay For!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having problems with my Insignia smart-tv. From time to time the screen goes black or shut down. I lose volume and now the air play/mirroring isn’t working. I thought it was my iPhone till I got another one and it’s still not working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about the issues with your Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. Please try updating the software and checking your connections. If the problem persists, our customer support team is here to help! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Buffering issues and apps don't open...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was great at first, but no matter what I do, I can't get YouTube to work well. Our internet is not the issue, and no other device has any issues with YouTube. The sound is constantly buffering. The videos run fine, but the sound is terrible. I have factory reset the TV. Uninstalled and reinenstalled. They TV randomly turns off during shows and movies. Apps like Paramount and Philo will not load and it just goes back to the home screen. I am not even sure how to fix this. Based on all of this, I would avoid this TV.
No, I would not recommend this to a friendCommunication needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the TV, sales screen showed one day available. Received an email stating a postponement, ten days later it finally arrived at store. Checked on ordering thru another store, one day available, not true. Followed thru and then advised, nine day delivery time. So messed up!
I would recommend this to a friend- Cons mentioned:Performance
It works until it doesn’t
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had great luck with fire TVs lasting more than a year or two. It just stops responding.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the issues you've had with your Fire TVs. It sounds like there may be a recurring problem with the device's longevity. We recommend trying some troubleshooting steps, such as restarting the device, checking the power connections, or performing a factory reset. If the problem persists, it might be worth contacting customer support for further assistance. Your feedback is important to us, and we appreciate your patience. Keith | Insignia Support
Making the best of it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I believed I was receiving a deal with the price point, the tv is not as clear as I would like it to be for an Full HD smart tv. There is an awkward bright glare on the upper right side of the screen that affects the picture quality in a negative way. Another problem is that you cannot adjust picture display settings unless you have a movie or show open to view video material.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We apologize for the issues you've encountered with the picture clarity and the bright glare on the screen.
To address the glare issue, please try the following steps:
1. **Adjust the TV's position** to minimize any direct light sources hitting the screen.
2. **Check the room lighting** and consider using curtains or blinds to reduce reflections.
Regarding the picture display settings, you can adjust them by following these steps:
1. **Open a movie or show** to access the video material.
2. **Press the Home button** on your remote.
3. **Navigate to Settings** > **Display & Sounds** > **Picture Settings**.
4. **Adjust the settings** such as brightness, contrast, and color to your preference.
If you need further assistance or have any questions, please don't hesitate to reach out. We're here to help and can offer alternative solutions to ensure you have a better viewing experience.
Your satisfaction is important to us, and we appreciate you choosing Insignia™. We're dedicated to making sure our products meet your expectations. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Cons mentioned:Volume
Insignia TV's
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume on this tv's does not work worth a crap you have to turn them up to 80 just to hear them iv bought 2 so i no its just the brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your experience with the TV's volume. Your feedback is valuable to us as it helps us improve our products. High volume requirements can sometimes be influenced by various factors, including room acoustics or specific content being played. However, we understand your frustration and would like to assist you further. Please reach out to our customer support team so we can investigate this issue and find a solution that meets your expectations. We strive to provide excellent products and customer service, and we appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Keep Looking
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV almost a year ago. And I have to say, regrets have kicked in. A bunch of odd issues. Turn the TV on and the volume sometimes works right away and sometimes you have to restart the tv to get it to work. Sometimes volume 5 is loud and sometimes volume 30 is just loud enough. The connection to an antenna is the same. Hit or miss on whether it works right when you turn the TV on or if you have to trouble shoot to get things to display and hear it. Spend more and avoid Fire TVs… IMO
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your honest feedback about the Insignia 42" Class F20 Series LED Full HD Smart Fire TV. We apologize for the frustrating issues you've experienced with volume inconsistencies, antenna connectivity, and overall performance. We'll take your feedback into consideration and appreciate your warning to other customers about the potential drawbacks of our product. We're committed to improving our products and services to better meet our customers' needs. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
- Pros mentioned:Picture quality
Pass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as intuitve as the TCL Roku. For some reason you need to login to certain apps each time. Nice quality picture but that is it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate your feedback and are sorry to hear about the challenges you've experienced with our product. At times, the login requirement for certain apps can be frustrating, and we understand how important convenience is for our customers. We're pleased to hear you're enjoying the quality of the picture. We're continuously working to enhance our user experience, and your comments will help us address these issues to improve our products. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your satisfaction is important to us, and we strive to deliver products that meet your expectations. Thank you for sharing your thoughts with us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Go Cheap, Pay twice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was great for a 43in but when it said fire tv and full HD, I expected a really ultimate picture but i was wrong. It’s a very pixelated look on every channel, movie and game system I’ve tried. Disappointed would be an under statement to say the least! And for those who think it could be my internet, I got 2000+mbps
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the picture quality did not meet your expectations despite the great price. We understand how disappointing it can be when a product does not perform as expected, especially when you have high-speed internet. Your experience is important to us, and we will use your comments to improve our products and ensure better quality in the future. Keith | Insignia Support
No Internet connection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi connection is intermittent, it will work for a few days and then stop working. Best is going to change the motherboard and another component next week. The parts alone cost over $300 and I paid $156 for the tv. The technician said his hands are tied, the manufacturer dictates what they have to do. Stupid is as stupid does !!
I would recommend this to a friendToo many defects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I was hoping to live my tv but I don’t. I must have a defective one. When I watch antenna tv, I have to turn the volume up to 17 to hear it, streaming services 8-12. Another issue is the voices don’t match up with people’s mouths moving. I really don’t like this brand, I think it’s cheaply made and they purposely make them to fail early so you’ll buy another one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KathyH, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Many issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for one of my Airbnb guest rooms and this is my first Fire Tv as we have Roku Tv’s in the other rooms. I have been getting many complaints that it is constantly logging out of streaming apps, the sound does not match the picture and it quickly runs out of storage and only allows you to download a minimal amount of apps. Honestly i would not buy a fire Tv again.
No, I would not recommend this to a friend