Customer Ratings & Reviews
- Model:
- NS-43F301NA25
- SKU:
- 6562495
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the amazing picture quality, ease of use, and reasonable price of the 43" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the TV quality, easy setup, and perfect size, with some mentioning the ability to adjust colors and tints. However, some customers have expressed concerns about the remote control and the TV stand. Additionally, a few find the user interface and advertisements to be intrusive.
This summary was generated by AI based on customer reviews.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an open boxed with a "GOOD" condition. Good being defined as only missing non-essential parts. They gave me the TV and it was missing the feet/stand. Not sure how the feet/stand are non-essentail, without them, how is the tv going to stand up????
No, I would not recommend this to a friendKeyword “Insignia”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this brand several times which is a BEST BUY Brand and everytime there is sn issue with quality. In addition, i bought numerous INSIGNIA Smart Plugs and once i got ready to use them, o wrnt to foenload the required app for setup only yo be told by INSIGNIA THAT THEY DONT SUPPORT GHE PRODUCT ANYMORE. So, now i have numerous Smart Plugs thst are sealed in boxes and one opened box thst are basicallybost anchors or paper weights. Best Buy dhould stand behind this brand and correct this issue as thry sold me procucta that NEVER WOTKED!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustration and inconvenience you've experienced with our products. Your feedback is valuable to us, and we take quality and customer satisfaction seriously. We're sorry to hear about the issues with the Insignia Smart Plugs and the lack of support for the associated app. Please know that we're constantly working to improve our products and services, and we'll certainly take your feedback into consideration to ensure a better experience for our customers in the future. If there's anything specific we can assist you with regarding your smart plugs, please don't hesitate to contact our customer support team for further assistance. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Annoying tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you watching a program that is currently being recorded, it will inexplicably jump to live and you have to try to rewind to find where you were…annoying. Also buffers way more frequently than my old tv that was in the exact same spot.
No, I would not recommend this to a friendDon't Do It!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv EVER!! I wouldn't even give it 1 star Didn't even last us a year and dealing with customer service was just as bad as the tv because they try to not replace your tv! Please fully look into the warranty and what you have to go through.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ciera, we sincerely apologize for the extremely frustrating experience you've had with your Insignia TV and our customer service. We understand how upsetting it is to have a product fail, especially so soon after purchase, and then to encounter further difficulties with the resolution process. Your feedback is crucial to us. We're committed to improving our products and services, and your experience highlights areas where we need to do better. We'll investigate this matter further to prevent similar issues in the future. To help resolve your specific issue, please reach out to our customer service team again at (877-467-4289). Please reference this review and be prepared to provide as much detail as possible about your previous interactions. We'll work diligently to find a satisfactory solution. Thank you for your patience and understanding. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Missing TV Stand Screws + Hole in Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was missing tv stand screws, which makes perfect sense since the box was missing a piece at the bottom when I picked it from the store. I was told by customer service to return it to the store for the exchange or contact the manufacturer to replace them. I opted to order them from Amazon instead since the TV has already been unpacked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience caused by the missing TV stand screws. It's unacceptable that the box was damaged or incomplete when you received it from the store. We understand your frustration and disappointment. We're sorry that our customer service representative was unable to provide a more satisfactory solution, such as providing the screws or arranging for a replacement. Instead, they suggested returning the TV to the store or contacting us directly, which would have required you to repack the TV and return it. We appreciate your decision to order the screws from Amazon instead, as it's more convenient for you. In the future, we will strive to ensure that our products are properly packaged and shipped to customers in good condition. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495
Application Compatibility issues!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is app limitation. Not all apps are compatible! So please check the applications that you want to watch on TV. Example: Erosnow The sound quality is also poor
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about your Insignia 43" Class F30 Series LED 4K UHD Smart Fire TV. I apologize for the inconvenience caused by the app limitations, particularly with Erosnow. I understand how frustrating it can be when favorite apps are not compatible with a new device. I'll make sure to pass on your feedback to our product development team, so they can work on improving compatibility with popular apps like Erosnow. Additionally, I'll also bring up the issue of poor sound quality to our audio engineering team to see what can be done to improve it. Thank you for choosing Insignia and for helping us create better products. . Jeth | Insignia Support https://www.bestbuy.com/site/insignia-43-class-f30-series-led-4k-uhd-smart-fire-tv/6562495.p?skuId=6562495