Customer Ratings & Reviews

After about a year of owning this brand television, the video is darkened to the point where it is barely visible. And I'm seeing a constant video flash about every 3s. No matter what video adjustment I make, it just won't brighten up.

This TV is such a waste of money. Didn’t even last me a complete year. It’s also too much of a hassle to get repaired as they will not come to your home under manufacture warranty. I guess I got what I paid for! Do not buy this brand!

I've had this TV for 16 months, the screen went black today, should have known when the first one I picked up had a busted pixel right out of box. Very disappointed, I have a Bravia TV that is 12 years old never an issue.

AFTER 1 MONTH ALEXA VOICE STOP WORKING. NOW TV TURN ON BUT NO PICTURE . SCREEN IS BLACK, I HATE THIS TV. I WISH I DID NOT PURCHASE IS 3 MONTHS OLD. I EMAIL THE MANUFACTURER. I

Brought 5 of these sets. Setting up is very difficult. Can’t zoom or change picture ratio. Sound is awful. Will not recommend to anyone.

Pro -Inexpensive -HDR -Remote is non-LoS wireless -Can pause live TV Con -Entire menu system is FireOS -Live TV interface and control is an afterthought -Remote has limited buttons Overall It's a basic 4K TV at it's heart ( yeah, duh ) with unsubstantial stats. It's only 60 Hz, so it still has to deal with dejudder. It's only LED lit, not OLED, so black levels are ok but not great. These aren't bad marks. For only $300, you can't be mad about a decent but not great display. It's not going to wow anyone, but it won't let you down, either. The bonus is it does have HDR support, so you get a little extra for the money. The integration of Amazon Fire is the big story here. But this isn't a TV that just has a built-in Fire system. The Fire OS is used for the TV's entire menu system. Inputs, display controls, channel memory, EVERYTHING in this TV is controlled through the FireOS interface. Anyone who's used an Amazon Fire TV dongle or stick will be right at home with this. I'd prefer the TV specific controls ( like picture quality and audio output ) to be in their own menu outside the FireOS because anytime you want to change anything, you have to stop what you're watching, go to the Fire home page, and then into the settings. When you're done, you then have to navigate back to what you were doing before. Maybe I'm olde school, but I prefer the small transparent pop-ups that let me make changes and then go immediately back to what I was doing. When on a given input, you can bring up a small side menu without going back to Amazon home, but not a complete system menu. The remote, no surprise, is a modified Fire TV remote, complete with voice control. But whereas normal Fire remotes are Bluetooth only, this one also includes IR so it can also control you other AV devices. While it's great to have a non-line-of-sight remote, the remote itself is quite limited. It has no number buttons or channel up/down. No last channel recall button. No buttons for closed-captioning, audio switching, input switching, or any soft-programmable buttons. All this hints at the TV's focus on online streaming services and ignoring live broadcast TV. Apart from no buttons on the remote for direct channel control, the menu to change channels is very limited. You can only change channel from a channel guide list. The list is sorted alphabetically by channel broadcast name and you can't change that ( some of us still remember channel numbers ). You can save channels to your favorites list, will be shown at the top of the list, or just hide them altogether, but no other filtering or sorting options are there. The redeeming feature for live TV is the ability to pause it by saving a temporary rolling recording to its internal storage. If you don't load down with a lot of Amazon/Android apps, you can get about 2.5 minutes. However, you can also plug in a USB flash drive to the TV to extend its storage capacity, and thus pause time ( a 32GB drive gives you more than 30 minutes ). In the end, it's still hard to fault the TV given its price. For $300 you're getting a great work-horse 4K HDR TV with a slightly better than average display. The hardware inside is plenty strong to run 4K streaming services. If the majority of your viewing habits revolve around Prime Video, Netflix, and other subscription services, you'll be very pleased. If you watch a lot of live TV, you'll be a little frustrated with the remote.

Anyone that reads this a highly recommend you never get this product by far the worst insignia TV project that an associate pushed me into buying leading me with such amazing qualities in aspects of this product.

I bought this and everything was great till the 366 day. Then the picture was out. Beat buy would do anything about it. Said it was one day out of warranty. I wouldn’t buy this or anything from best buy.

Horrible TV has a long delay to turn on and off and when fast forwarding blinks off and on, not cable box because put another tv in place and works fine, so annoying to use. havent even had tv for a year yet.

I got this TV to replace the one in my bedroom. Stepping up to 4K at this price is great. When our cable company went 100% digital I opted to use Fire Sticks on the bedroom TVs instead of renting boxes from the cable company, so I was familiar with the interface. I've tested many of the apps, voice control... and they all work quite well. Even though it's set up to be controlled by Alexa and Alexa perfectly understands commands from my Texas dialect, I still find myself going to the remote unit. I guess it's the old dog new tricks thing... The picture is a huge improvement over the 1080p unit it replaced. The sound is perfect for our bedroom. Assembly and setup were simple. For me this is a great 4K TV with lots of features at a bargain price.

I do not recommend this brand. TV stopped working and costumer service didn't seem to have any interest in helping me out since the warranty has expired 6 months after one year warranty

But then the controller started giving me problems and sometimes the audio doesn’t work. I have to unplug my hdmi and plug it back in. Overall poor quality product. Thanks a lot amazon!

Unfortunately it stopped working after 2 years all of a sudden it started glitching, until the screen went black.

After 6 months the TV went out. Had to buy a New TV because of the hassles with the warranty. Buy the Geek Squad service it is worth it when the manufacturers warranty is garbage.

Had this tv for 2 months and picture went bad. Took Best Buy 3 weeks to determine that I needed a new tv

Every time turned on went to home page I could not easily change to desktop. Alexa was not free needed credit card to start. Sound low Frustrating TV Returned for original TLC

Worked great for 18 months then screen just went black. Tried the various methods to "reset" none worked. Warranty is only good for 12 months.

Tv came in with a very noticable black spot and how am I going to return it as it is very big and I don’t own a car and the post office is far from where I live.

Bought May 2019, backlight and screen gave out September 2020. Screen got dim and blinks every few seconds. Now unusable and out of warranty. Worthless.

Lasted less than 12 months. The picture got lighter and lighter pretty quickly until useless. Didn't get warranty so it went to the dump.