Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Tv broke after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke after a month of ownership because they give you a refurbished instead of a new one when you use your insurance. And when you do that, they don’t give you an option to add new insurance. A consistent black screen that won’t fix even after factory reset and the screen isn’t fully attached either. Make sure to call them if any of these similar problems happen to you.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. It must be incredibly frustrating to encounter issues so soon after purchase, especially with a refurbished unit. Your feedback is valuable, and it highlights important aspects regarding warranty and insurance policies that need to be addressed. It's good that you mentioned the need to contact customer support for assistance; hopefully, they can provide the help you need. Thank you for sharing your experience, and I hope your situation gets resolved satisfactorily. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
2 Broke in 4 months!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light usage. First had a dead line of pixels in four days. Returned for another that broke three months later. Best Buy says they will fix the TV for 1.75 times of the original purchase price. Reporting to BBB. Scam.
No, I would not recommend this to a friendFire TV vs Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pretty basic TV. I believe it was worth it for the price at the time. It does do this weird wavy thing intermittently on the screen while watching it. I thought a fire tv would be better but I actually prefer Roku.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re glad to hear that you found the TV to be a good value for the price. We apologize for the intermittent wavy screen issue you’re experiencing. Your preference for Roku over Fire TV is noted, and we appreciate you sharing your thoughts. If you need any assistance with the screen issue or have any other concerns, please don’t hesitate to reach out to our support team. We’re here to help! Keith | Insignia Support
Junk and a hassle to deal with
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed with the TV and the hassle I must now go through. I have had it less than three months and it’s showing vertical lines on the screen. I called customer support and after waiting 13 minutes to connect to someone, I was told that I need to drive to the local store and either take the TV myself, or tell them in person that I need this picked up and replaced. Why in the world do I have to drive somewhere? Isn’t this why we have phones? Complete hassle.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KellyF,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your unit, we'll be more than happy to provide any needed assistance.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Was nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv blewout for no reason today july 2 2025 myson and daughter along with my wife and myself loved our tv in our room kids have theres and i have my 70" but ours just blew out for no reason so 1 star now i dont know about my kids 50" and my 70"
No, I would not recommend this to a friendFifteen Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a very nice TV for my bedroom wall - for almost 15 months to the day. I suddenly get vertical streaks that are clearly a display problem, not software or firmware. And yes, I didn't get the extended warranty, so I'm eating the $370.
No, I would not recommend this to a friend- Pros mentioned:Color, Ease of use, Picture quality
Great !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m honestly impressed. The setup was super simple—plug it in, connect to WiFi, and I was streaming Netflix and Prime Video within minutes. The built-in Fire TV interface makes it feel modern and easy to navigate, and I love that it comes with an Alexa voice remote so I don’t have to type everything out. The picture quality is clear and sharp for everyday watching, especially in 4K models like the F30 and F50 series. Movies and shows stream smoothly, and the colors look good (though they’re not quite as rich as high-end brands like LG or Samsung). Sound is decent, but I’d recommend a soundbar if you want more theater-like audio. What I like most is the value for money. You can get a big-screen 4K TV for a fraction of what other brands charge. It’s perfect for a bedroom, dorm, or living room if you want solid performance without spending a fortune. Pros: Affordable, easy setup, Fire TV built in, good picture quality Cons: Average sound, not ideal for serious gamers Overall, if you’re looking for a budget-friendly smart TV that gets the job done and looks great in any room, Insignia is a smart buy.
I would recommend this to a friend Picture problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 2 months ago and has a terrible white line that appears on screen especially if using closed caption. My order says too late to exchange but did take the extended warranty so will see what I can do with that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ShannonB. Thank you for writing a review about our Insignia 50" Smart Fire TV. I apologize that you experienced picture issue with this TV after 2 months of using on it. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
First and LAST Fire tv I will own
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First fire tv I have owned and it will definitely be the last. I tried a budget 4k, reviews weren't horrible price was great. Have to allow amazon tracking to have more than a handfull of active apps. Picture isnt bad. But Im having to reset the tv every other night. Just not worth it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BigDaddy69,
I personally would like to apologize for the experience you have been through with our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I know it can be dissatisfying that its not working as expected. We would love to check this situation further with you. Please feel free to contact us at at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
- Cons mentioned:Remote control
DO NOT BUY, WASTE OF MONEY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, never paired witb remote, thought maybe remote, 2 remotes later still just sits there looking for remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the difficulty you've experienced pairing your remote with the device. It's frustrating when essential components fail to work properly. We understand your frustration, especially after trying multiple remotes without success. We apologize for any inconvenience this has caused you. To resolve this issue, we recommend reaching out to our customer support team for further assistance. We're committed to helping you get your device up and running smoothly. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Poor Quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed in this TV its already going out the middle starts pixilating while your watching idk if i got a dud or what. Idk if i can still take back our get a replacement or not
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your feedback and are always striving to improve our products and services. Your input is valuable to us, and we hope to provide you with a better experience in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Don’t buy this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is indistinguishable from my 10 year old flat screen, and occasionally there is this wavy pattern to the picture. Don’t buy this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 50" Class F30 Series LED 4K UHD Smart Fire TV! We understand that you're having issues with your fire TV screen. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
TRASH
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is trash. Apps are so slow. Just all around trash. Can’t even open the apps at all at times. The android of TVs. Trying to open Disney + and the screen keeps displaying update. App already updated. Can’t get past new version available update screen. Pure TRASH.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about your disappointing experience with our TV. It sounds incredibly frustrating to deal with slow performance and issues with app updates. We suggest trying a factory reset of the TV to see if it resolves the issue. If the problems persist, please contact our customer support team for further assistance. We appreciate your feedback and apologize for the inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV not working properly stuck on loading screen since I got it
No, I would not recommend this to a friendBad buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pixels burned out 32days after using maybe 20hrs total. Horizontal and vertical lines were terrible. See pic. Best buy honoured warranty and i got replacement within 4wks.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV. Sorry to hear that the pixels burned out and the horizontal and vertical lines were noticeable, affecting your viewing experience. We're pleased to hear that Best Buy honored the warranty and you received a replacement within four weeks. We appreciate your feedback and will pass it along to our product development team to ensure we're providing the best possible performance in our future products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went thru two of these, they both had the same problem. Never again
No, I would not recommend this to a friendHated my purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the tv broken and best buy has horrible customer service first they say im getting a new tv and than thry say no after a week of fighting with them i got a refund i will be getting another tv but not from them
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sincerely sorry to hear about the inconvenience you experienced with your TV delivery and the subsequent challenges you faced with our customer service. Providing a seamless and satisfactory shopping experience is paramount to us, and we regret falling short of your expectations. Your frustration is understandable, and we apologize for any inconvenience caused during the resolution process. We appreciate your decision to seek a refund and understand your hesitation to make future purchases from us. Should you reconsider, we're here to assist you and ensure a smoother experience. Thank you for your understanding, and we apologize once again for the inconvenience. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Tv got stolen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv was left outside and got Stolen I didn’t receive my tv
No, I would not recommend this to a friendDefective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I wanted to love it but of course mine is defective and didn’t see it until after I had somebody come over and mount it on the wall for me. Weird shadow appears anytime it’s a darker or black screen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing experience with your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear that the issue with the shadow appearing on the screen is affecting your viewing experience, especially since it was already installed on the wall. We understand how frustrating it must be to deal with a defective product, and we appreciate you bringing this to our attention. We will use your feedback to improve the quality and performance of our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
cracked screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.screen was cracked when i got it smh, they did not ship another.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RashonnaD, thank you for sharing your feedback on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We're very sorry to hear that your TV arrived with a cracked screen and that you didn't receive a replacement.
Your comments are important to us, and we take them seriously. We apologize for any inconvenience this has caused and would like to assist you further. Please reach out to our customer support team so we can work towards a resolution. Emman | Insignia Products